Note fondée sur 85 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,5 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 sept. 2024 sur Hotels
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Room floor wet and dirty towels. No one comes to check. Room dining takes forever might as well order from outside. No bell boy to take your luggage.
Commentaires de Gestion de l’hôtel
3 nov. 2024 par Chetan Rajjak, Gestion de l’hôtel
Good Evening Mr. Navdeep,Greetings from Svenska Design Hotels, MumbaiThank you for sharing your feedback. Hygiene and service are very important to us, Please do accept my sincere apologies on the service lapses experienced by you. These are certainly not expected of our otherwise benchmark services and May I assure you that immediate corrective measures have been put in place to monitor that these instances do not occur. We have taken your feedback on board, and we will strive to make improvements accordingly. The team would be cautious of these points and ensure a seamless experience for all our guests. We look forward to welcoming you back and ensuring that your stay and experience is convivial.Best Regards,Svesnka Design Hotels, Mumbai
par un voyageur
Publié le 16 sept. 2024 sur Expedia
We stayed there for 2 nights and the room floor was wet. We told the receptionist he said he will send someone to look at it but never did. So next day we told him again still no one came to look at it. I slipped twice but it was late at night we cudnt evn check out. Also their phone never work properly so their room dining always mess up your order. Dirty towels with stains. It didn’t feel like 4 star hotel more like 2 star.
Commentaires de Gestion de l’hôtel
3 nov. 2024 par Chetan Rajjak, Gestion de l’hôtel
Dear Mr. Navdeep,Greetings from Svenska Design Hotels, MumbaiThank you for sharing your feedback. Cleanliness and service are very important to us, Please do accept my sincere apologies on the service lapses experienced by you. These are certainly not expected of our otherwise benchmark services and May I assure you that immediate corrective measures have been put in place to monitor that these instances do not occur. We have taken your feedback on board, and we will strive to make improvements accordingly. The team would be cautious of these points and ensure a seamless experience for all our guests. We look forward to welcoming you back and ensuring that your stay and experience is convivial.Best Regards,Svesnka Mumbai
par un voyageur
Publié le 9 mars 2024 sur Hotels
par un voyageur
Very Poor
Publié le 20 févr. 2024 sur HotelsThe property was overbooked but still took the reservation and then denied checking-in. The front desk person Mr. Hassan confirmed this and later explained that I will be able to speak to Hotels.com for my refund.
However, when Hotels.com contacted the hotel, the hotel denied this and said I was a "no-show", thereby, denying the refund.
The customer service was poor and not up to the mark.
Please avoid being scammed.
par un voyageur
Publié le 6 févr. 2024 sur Expedia
Staying experience was comfortable.
Commentaires de Gestion de l’hôtel
29 mars 2024 par Chetan Rajjak, Gestion de l’hôtel
Dear Mr. Golam,Greetings from Svenska Design Hotels, MumbaiThank you for taking the time to share with us feedback regarding your stay with us at Svenska Design Hotels, Mumbai. It gives us immense pleasure in knowing that you had a comfortable stay with us and absolutely enjoyed the services offered. Our main objective at Svenska Design Hotels, Mumbai is to provide authentic hospitality to all our guests and to help create cherished and long lasting memories. We thank you once again for your encouraging words and look forward to your next visit.Thank you,Best Regards,Chetan RajjakAsst. Front office ManagerSvenska Design Hotels, Mumbai
par un voyageur
Publié le 6 févr. 2024 sur Expedia
Hotel location was very convenient for me. Room was clean and neat. Hotel employees was helpful.
par un voyageur
Very good
Publié le 22 déc. 2023 sur HotelsGood hotel and nice experience.staff very friendly.very affordable price
par un voyageur
Publié le 22 nov. 2023 sur Expedia
Staff and service was good
par un voyageur
Publié le 13 nov. 2023 sur Expedia
Hotel tries to add charges for services which you haven’t even used. At the time of check out I was asked to pay 3000 plus rupees when asked for itemised bill receiptionist tried charging for extra bed when my room never had extra bed and then tried charging me for 2 cup of coffees and chips twice..after 30 mins of asking to explain how this charges was added to my bill he said we only owe him 1100 rupees and couldn’t explain how bill went from 3000 plus to 1100
