Note fondée sur 63 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,2 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 juin 2017 sur Hotels
There is no alcohol at the hotel.
Commentaires de Gestion de l’hôtel
11 août 2017
Dear Member,
Thank you for review about our hotel!!!
We are happy to know that you had a comfortable stay at the hotel.
Your dissatisfaction with the liquor is well noted, and management will think on it to avoid such inconvenience to our patron in future.
We hope to create many more memorable memories on your future stays.
Warm Regards,
Prasad Abhyankar
Front Office Manager
The Fern- Goregaon.
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Rooms Division Manager, Gestion de l’hôtel
Dear Mr. AKHILESH, Thank you for taking the time to rate our service. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Sincerely,Prashant JogiRooms Division ManagerThe Fern Goregaon
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Rooms Division Manager, Gestion de l’hôtel
Dear Mr. AKHILESH, Thank you for taking the time to rate our service. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Sincerely,Prashant JogiRooms Division ManagerThe Fern Goregaon
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 déc. 2024 par Rooms Division Manager, Gestion de l’hôtel
Dear s-mice, Thank you for taking the time to rate our service. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Sincerely, Prashant Jogi Rooms Division Manager The Fern Goregaon
par un voyageur de Nashville
Publié le 7 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 déc. 2024 par Rooms Division Manager, Gestion de l’hôtel
Dear Winfried, Nashville, Thank you for taking the time to rate our service. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Sincerely,Prashant JogiRooms Division ManagerThe Fern Goregaon
par un voyageur
Publié le 30 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 juill. 2024 par Rooms Division Manager, Gestion de l’hôtel
"Dear Umang, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Sincerely,Prashant JogiRooms Division ManagerThe Fern Goregaon"
par un voyageur
Publié le 9 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 mai 2024 par Rooms Division Manager, Gestion de l’hôtel
Dear Mr. Sundaresan, Thank you for taking the time to provide your feedback. We appreciate your business and value your opinion. We strive to provide the best possible experience for all of our customers and would love to learn more about your experience with us. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us directly. Thank you again for choosing our [product/service], and we hope to have the opportunity to exceed your expectations in the future. Sincerely,Prashant JogiRooms Division ManagerThe Fern Goregaon
par un voyageur
Publié le 21 avr. 2024 sur Expedia
Rude front desk and management team.
Commentaires de Gestion de l’hôtel
24 avr. 2024 par Rooms Division Manager, Gestion de l’hôtel
Dear Mr. Ajinkya, We are truly disheartened to hear that your experience with our front desk and management team did not meet the standard of hospitality we strive to maintain. It is essential for us to create a welcoming and professional atmosphere for our guests, and it is clear we missed the mark during your visit. We take feedback of this nature very seriously and would like to assure you that the issues you’ve raised are being addressed with the highest priority. Our staff undergoes regular training to ensure that they are equipped with the proper communication and service skills to handle every situation with the care and respect our guests deserve. Your experience is not reflective of our commitment to customer satisfaction, and we would like to extend the opportunity for us to make this right. We would appreciate the chance to discuss this matter further with you and hope that you will give us the opportunity to regain your confidence in our service. Please reach out to us at your earliest convenience so that we may personally attend to your concerns. We are committed to restoring your good faith in our establishment and hope to welcome you back for a much more enjoyable experience. Sincerely,Prashant JogiRooms Division ManagerThe Fern Goregaon
par un voyageur
Publié le 27 mars 2024 sur Hotels
Tidy and well sized rooms. A/C was not very effective though. Worth the value anyway.
Commentaires de Gestion de l’hôtel
31 mars 2024 par Prashant Jogi Rooms Division Manager, Gestion de l’hôtel
Dear Mr. Vivek, We're glad to hear that you found our rooms to be tidy and well-sized. Moreover, it's rewarding to know you felt your stay presented good value. Your feedback regarding the air conditioning has been noted with high priority. We are actively working to ensure that the effectiveness of our A/C units meets everyone’s expectations and provides the comfort our guests deserve. Rest assured, this matter will be addressed promptly with our maintenance team to improve the experience for all our future guests. We are committed to providing a pleasant stay, and we hope to have the opportunity to welcome you back and exceed your expectations on your next visit. Sincerely,Prashant JogiRooms Division ManagerThe Fern Goregaon
par un voyageur
Average stay
Publié le 26 mars 2024 sur Hotels
Overall experience: Average
Worth the money : Average
Stay : On checkin, we requested for a room away from any staff elevators etc. as my friend is a light sleeper. They gave us a very nice room on 7th floor. However, 15-20mins inside, we started hearing drill sounds. We called the reception to check about it and they offered to change the room. So now we moved down to 2nd floor. Bang opposite staff elevator. My friend obviously couldn’t sleep.
Day 1 we requested late checkout and they very gracefully gave us an hour late. Which was absolutely appreciated. We did request more time but that wasn’t possible.
After a bad room experiences, that we expressed twice, as a gesture, the least thing I expected was they waiving off charges and give us the extension for another hour or 2. I could understand if they were fully booked but they are not as we could see availability for check ins today in the apps and their website.
Last thing, inspite of informing them about the checkout time during breakfast at 10, we received 2 calls to ask about checkout time between 10 and 11:30am which was a tad bit annoying. Second call was also about booking us for buffet.
Food : average. Not many options in dinner and breakfast. Good amount of staff available and not much crowd for breakfast, but they forget the orders.
That’s the reason for an average rating.
Commentaires de Gestion de l’hôtel
28 mars 2024 par Rooms Division Manager, Gestion de l’hôtel
Dear Karishma, We appreciate you taking the time to provide feedback on your recent stay with us. It's concerning to hear about the noise disruptions you encountered, and we truly regret that the alternative room did not meet your expectations for a peaceful environment. Addressing the room allocation issue is on our priority list to ensure a more considerate placement for guests with similar requests in the future. Regarding the late checkout, while we're pleased to hear that the initial extension was satisfactory, we understand your disappointment at not receiving an additional complimentary extension. Our late checkout policy is typically influenced by the anticipated arrival of incoming guests and the availability of rooms, which may not always be immediately apparent from online listings or apps. We continually strive to balance such requests with the need to prepare rooms for new guests. We also note your experience during breakfast and the follow-up calls you received. It appears we fell short in effectively communicating your checkout plans with our staff, and the service at breakfast did not match our usual standards. We are addressing these coordination issues internally to prevent similar situations from occurring in the future. Feedback like yours is invaluable for us to enhance our guest service, and we will apply your insights to improve across all areas mentioned. We hope you will consider staying with us again for a more seamless and restful experience. Sincerely,Prashant JogiRooms Division ManagerThe Fern Goregaon
