Note fondée sur 323 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,0 sur 5
98 % des clients le recommandent
4,4 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
1 sur 5
par un voyageur

Horrible

Publié le 8 déc. 2023 sur Hotels
Horrible noise by heating system, and impossible to slow down it, horrible noise before 8:00 morning by a kind of drilling machine and a work in progress in the wall ?, Horrible bed too soft that make a deep deformation, I sleep 1 or 2 hours no more because of this, just before starting a 25h travel in asia.... never ever again.... in this hotel
Commentaires de Gestion de l’hôtel
9 déc. 2023 par Florian Warda, Gestion de l’hôtel
Dear Guest,thank you very much for taking the time and sending us a feedback on your last stay.Unfortunately we didnt meet your expactations.As you surely noticed, we are working and renovating our hotel to make the guest experience even better. For that some construction noises are inevitable.We apologise and hope that you give us another chance to convince you from our services.Kind Regards,Florian Warda
4 sur 5
par un voyageur

Publié le 23 juill. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
18 août 2020 par Andrea, Gestion de l’hôtel
Sehr geehrte Trine, schön das es Ihnen bei uns gefallen hat. Danke für Ihre positive Bewertung. Wir freuen uns auf Ihren nächsten Besuch. Ihr Grand Excelsior Team .
2 sur 5
par un voyageur

Publié le 29 janv. 2020 sur Hotels
Points négatifs : - Aucune information sur la navette de l'aéroport, nous avons finit à pied, pour le retour il s'est avéré que la navette était payante 7€. - Restaurant très décevant niveau qualité. Point positif : literie très confortable.
4 sur 5
par un voyageur

Séjour plutôt Ok

Publié le 28 janv. 2019 sur Hotels
Séjour business de 2 jours. Bon rapport qualité / prix. A part quelques incomprehénsions sur le petit-déjeuner qui était compris dans notre réservation, et des trajets aéroports/hôtel qui étaient comptés dans notre facture finale, tout a été correct.
Commentaires de Gestion de l’hôtel
31 janv. 2019 par Grand Excelsior Munich Airport, Gestion de l’hôtel
Dear guest, Thank you for the positiv feedback. We have forwarded your concerns to the relevant departments. We are constantly trying to improve and look forward to welcoming you again. Best Regards Your Grand Excelsior Team Munich Airport
4 sur 5
par un voyageur

Publié le 26 janv. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
29 janv. 2019 par Grand Excelsior Munich Airport, Gestion de l’hôtel
Lieber Gast, vielen Dank für Ihr positives Feedback, welches wir gerne weitergeben. Wir freuen uns Sie mal wieder bei uns im Hotel begrüßen zu dürfen. Mit freundlichen Grüßen Ihr Grand Excelsior Team Munich Airport
5 sur 5
par un voyageur

Publié le 9 déc. 2018 sur Expedia
Excellent confort super petit déjeuner Personnel attentif et compétent Très sérieux Rapport qualité prix imbattable
Commentaires de Gestion de l’hôtel
17 janv. 2019 par Grand Excelsior Hotel Munich Airport, Gestion de l’hôtel
Dear Guest, Thank you for your positive feedback. We would be happy to welcome you again in our house. Your Grand Excelsior Team Munich Airport
4 sur 5
par un voyageur

Publié le 25 sept. 2024 sur Expedia
Confotntable hotel for 1 night prior to next morning flight. Nothing of any importance nearby.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Atomis Hotel Munich Airport by Mercure, Gestion de l’hôtel
Dear Barry, thanks a lot for taking time to review our recent stay with us. Due to the proximity to the Munich Airport there is definitely not much around, except for a football and baseball club FC Schwaig. We appreciate the mentioning of the comfort that our hotel offers. Looking forward welcoming you again in the future. Kind regards, Your Atomis Hotel Team
3 sur 5
par un voyageur

Publié le 25 sept. 2024 sur Hotels
Dinner was not very good
Commentaires de Gestion de l’hôtel
28 oct. 2024 par Atomis Hotel Munich Airport by Mercure, Gestion de l’hôtel
Dear Ole, thanks a lot for sharing your feedback regarding your stay at Atomis Hotel. We highly value objective feedback. We have discussed it internally and can assure that our dinner at the bar has been improved significantly. We hope of getting another chance and hope that you will taste our freshly cooked "Pork roast with beer gravy" or our "Citrus glazed Salmon". Kind regards, Your Atomis Hotel Team
2 sur 5
par un voyageur

Publié le 24 sept. 2024 sur Expedia
Air conditioning didn’t work in room. Dining staff were overwhelmed and could not take food order when we were ready.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Atomis Hotel Munich Airport by Mercure, Gestion de l’hôtel
Dear Neal,thanks a lot for taking time to review your recent stay at Atomis Hotel Munich Airport by Mercure. It helps us to improve our operations and focus on topics that are important to our guests. We value honest and objective reviews like yours. Our apologies for the issues during your stay. Even though it's too late - we wanted to inform that we have double checked AC in your room. Also the process around food ordering during dinner hours has been improved. We hope to get a second chance to show that the issues you mentioned were an isolated problem and that we can do better. Kind regards, Your Atomis Hotel Team
5 sur 5
par un voyageur de Ruhstorf a.d. Rott

Publié le 21 sept. 2024 sur Expedia
I was surprised how clean the inside was. The bar and the food was good. However, it appears as these areas could use a few more teammembers as we had to wait much too long eventhough the lady in the bar was working hard to keep us happy. Outside the fazade ist green from algee and a lot of unnecessary weed growing wild. Still your hotel is very good. Sorry for the negative points.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Atomis Hotel Munich Airport by Mercure, Gestion de l’hôtel
Dear Anders, thanks a lot for investing time to share your experience regarding your recent stay with us. It will definitely be helpful to other travelers looking for a hotel here at Expedia.Your honest and objective review helps us to identify and prioritize areas of improvement. Be sure that we are trying our best to remove green algee. Your positive comments regarding the team and our barkeeper have been shared inside the team and motivates us to be the best for our guests. We hope to greet you again in case you travel again to Munich. Kind regards, Your Atomis Hotel Team
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