Note fondée sur 952 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 avr. 2024 sur Expedia
Personnel très sympathique, souriant, professionnel. Bel accueil.
Parking grand et sûr. Pratique et facile à trouver.
Lit confortable. Possibilité de cuisiner (plaques et four à microndes). Frigo à disposition. Équipements très appréciés.
Commentaires de Gestion de l’hôtel
2 avr. 2024 par Cluster Guest Relation Manager , Gestion de l’hôtel
Dear Michelangelo, We would like to thank you very much for your great review of our hotel. It is amazing to see how much you enjoyed it and we were able to contribute to a pleasant time in Munich.We hope we can welcome you back again and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager
par un voyageur
Publié le 25 janv. 2024 sur Expedia
during my stay a smell of sewers came from the bathroom. it didn't smell good. then she disappeared. but apart from that the hotel is ok with good value for money
Commentaires de Gestion de l’hôtel
26 janv. 2024 par Cluster Guest Relation Manager , Gestion de l’hôtel
Dear Lionel, thank you for your review and your stay. We are very sorry that there was any temporary inconvenience during your time with us. This should not and must not happen and we apologize for any inconvenience caused. We have already passed this on to our technician. Please do not hesitate to contact us directly on site at any time so that we can address your concerns immediately and find a quick solution.Despite the minor inconvenience, we hope that you still had a good time with us and would be happy to welcome you again. We would like to convince you too.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager
par un voyageur
Publié le 30 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2023 par Cluster Guest Relation Manager , Gestion de l’hôtel
Dear Dominique, Thanks a lot for your positive review and your stay with us. We are pleased that you were satisfied and are looking forward to welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager
par un voyageur
Publié le 5 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
6 juill. 2023 par Cluster Guest Relation Manager , Gestion de l’hôtel
Liebe Nadine, wir schätzen Ihre sehr positive Bewertung sehr und bedanken uns für Ihren Aufenthalt bei uns.Wir freuen uns, Sie wieder begrüßen zu dürfen und verbleiben mit besten Grüßen - Melanie Brandenburger / Cluster Guest Relation Manager
par un voyageur
Plus jamais
Publié le 27 mai 2023 sur HotelsImpossible de ne pas être réveillé par le bruit, que ce soit en journée ou la nuit, plus jamais je ne retournerai la bas.
Commentaires de Gestion de l’hôtel
1 juin 2023 par Cluster Guest Relation Manager , Gestion de l’hôtel
Dear Guest, Thank you for your feedback. We regret very much that you did not feel comfortable with us. We would have been happy to talk to you on site to find a solution, or it would have been very important for us to know exactly which noise sources you mean, so that we can react accordingly.Thank you and all the best - Melanie Brandenburger / Cluster Guest Relation Manager
par un voyageur
Publié le 18 mars 2022 sur Hotels
Super hôtel
Commentaires de Gestion de l’hôtel
23 mars 2022 par Cluster Guest Relation Manager , Gestion de l’hôtel
Dear Oualid, Thank you for your great review and your stay with us.
We hope we can welcome you back soon and wish you all the best.
With best regards - Melanie Brandenburger / Cluster Guest Relation Manager
par un voyageur
Publié le 19 déc. 2019 sur Expedia
par un voyageur
Chouette
Publié le 10 août 2019 sur HotelsLe restaurant n’était pas super accueillant, et surtout il n’appartient pas vraiment à l’hotel. Bref, c’est bizarre. Mais l’hotel était super.
Commentaires de Gestion de l’hôtel
12 août 2019 par Guest Relation Manager , Gestion de l’hôtel
Dear Jerome, Thank you for evaluating your stay with us. We are pleased that you were very satisfied with your stay with us. All the more I regret that your general very positive impression was easily clouded by the visit to the restaurant. Since this is not operated by our hotel, I will pass on your impressions to the owner.
We hope to welcome you again soon and remain with best regards from Munich - Melanie Brandenburger / Guest Relation Manager
par un voyageur
Publié le 8 juill. 2019 sur Hotels
Un hôtel sympa bien situé dans Munich, il manque juste la climatisation.
Commentaires de Gestion de l’hôtel
11 juill. 2019 par Guest Relation Manager , Gestion de l’hôtel
Dear Guest, Thank you for evaluating your stay with us. We are glad that you were overall very satisfied even we can not offer the comfort of air conditioning. We look forward to welcome you back and wish you all the best. With best regards - Melanie Brandenburger / Guest Relation Manager
par un voyageur
Expensive for meddium quality
Publié le 26 mai 2019 sur HotelsQuite bad for the price. At the arrival, only one person was at the reception [7pm] for about 15 guests to check-in. I waited nearly 45min to get to my room! The was quite okay, old fashion style, average clean. The hotel was full of very young people and the two nights were very noisy! Hotel's restaurant is closed on Monday...
Commentaires de Gestion de l’hôtel
14 juin 2019 par Guest Relation Manager , Gestion de l’hôtel
Dear Alexandre, Thank you for your valued feedback. Every review is important to us as it allows us to look at our Hotel with guest’s eyes and helps us to detect areas need to be improved, finally to reach our ultimate goal: guest satisfaction. We hope we can welcome you again in Leonardo Hotels! Best Regards - Melanie Brandenburger / Guest Relation Manager
