Note fondée sur 428 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Je retournerai dans mon hôtel habituel.
Publié le 19 juill. 2024 sur HotelsAccueil tres loin d’être chaleureux, on ne se sent vraiment pas « w l’école » et aucun effort pour parler en Anglais. L’accueil au restaurant n’a guère été mieux. Le parking était plus cher qu’annoncé et la taxe de séjour est exorbitante.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Daniel, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by our staff not being able to communicate with you in French. Although our reception team is composed of staff from various nationalities, we currently do not have any French-speaking personnel. This also applies to our restaurant staff. As an international hotel located at Munich International Airport, we primarily communicate with our guests in English. We even use translation tools like Google Translate to better communicate with guests who do not speak English.Regarding the city tax, we would like to clarify that in Germany, and specifically in Munich, there are no city taxes, only the standard taxes mandated by law. The price you were charged was established by your agency before your arrival at the hotel, so it should not have been a surprise. We cannot change or add to this price, except for additional services like parking or airport transfers. These prices are adapted to the area, and we strive to remain competitive with other hotels in the region.We regret that your experience with our reception and restaurant staff was not as welcoming as it should have been. We will address these issues to improve our service.Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.Best regards, Daniel Machado, Front Office Assistant Manager NH München Airport Hotel
par un voyageur
Publié le 8 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 mars 2024 par Your NH Munich Airport Team , Gestion de l’hôtel
Dear Lawrence, thank you very much for your stay at the NH Munich Airport - I very much regret that we were not able to meet your expectations to your complete satisfaction. We'd be happy to know what exactly you didn't like so we can make improvements. The entire team at NH Munich Airport would still be happy to convince you of our services one day in a more impressive manner. Kind regards, Frau StefanacFront Office Shift Leader & NH Munich Airport Team
par un voyageur
Tres bon rapport qualité prix
Publié le 13 févr. 2024 sur HotelsTres bien place rapport qualité prix
Très accueillant
Manque un bus pour l’aéroport et un petit déjeuner abordable
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Danijela, Gestion de l’hôtel
Dear Yannick, Thank you so much for your stay at NH Muenchen Airport - I'm more than happy, that we've been able to convince you by our performances. Thank you for your very good rating for our hotel. I hope you still managed to catch the next bus. We are looking forward to giving you a warm welcome soon again. Best regards Mrs Stefanac, Front Office Shiftleader & Team NH Muenchen Airport
par un voyageur
Publié le 4 août 2022 sur Expedia
par un voyageur
Publié le 3 juin 2022 sur Expedia
Nous avons bien apprécié le service de transport pour l'aéroport
Commentaires de Gestion de l’hôtel
17 juin 2022 par NH Munich Airport, Gestion de l’hôtel
Thank you so much for staying with us at NH Munich Airport and for your outstanding feedback!
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Danijela, Gestion de l’hôtel
Dear Gautam,thank you so much for your stay at NH Muenchen Airport – I highly appreciate your very good rating here. I hope to welcome you again soon in our hotel. Warmest regards DanijelaFront office Shift Leader & Team NH Muenchen Airport
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Danijela, Gestion de l’hôtel
Dear Anthony,thank you for your stay at our hotel. We are very happy to have received a high rating from you. We would be very happy to know what prevented you from giving us the full rating.With kind regardsDanijelaFront Office Shift Leader & NH München Airport Team
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Danijela, Gestion de l’hôtel
Dear Andreas,thank you so much for your stay at NH Muenchen Airport - I'm more than happy, that we've been able to convince you by our performances. Thank you for your very good rating for our hotel. We are looking forward to giving you a warm welcome soon again. DanijelaFront Office Shift Leader & NH München Airport Team
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Danijela, Gestion de l’hôtel
Dear Byeongha, thank you so much for your stay at NH Muenchen Airport - I'm more than happy, that we've been able to convince you by our performances. Thank you for your very good rating for our hotel. We are looking forward to giving you a warm welcome soon again.DanijelaFront Office Shift Leader & NH München Airport Team
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Very good rooms but let down by restaurant and reception
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Daniel, Gestion de l’hôtel
Dear Loma,Thank you for taking the time to share your experience at our hotel. We are glad to hear that you enjoyed the rooms.However, I sincerely apologize if the service in the restaurant and reception did not meet your expectations. We strive to provide a high standard of hospitality, as set by NH Hotels and Resorts, and your feedback is invaluable in helping us improve.We will certainly discuss your comments with our team to ensure we enhance our service quality moving forward.Thank you once again for your insights, and we hope to have the opportunity to welcome you back in the future.Best regards, Daniel Machado, Front Office Assistant Manager NH MÜNCHEN AIRPORT
