Note fondée sur 18 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 juill. 2024 sur Expedia
New facility, and very nice inside. Location is good for access to the city and train station, though a bit seedy neighborhood. But just a few blocks to trains 10 minutes to Marienplatz area. Door entry system is bad, and if you didn't get the email with codes & details you will have a very hard time getting into the building, as there is no front desk and they're trying to do it all electronically. Bring a well charged phone, because you're probably going to need it to get in.
Commentaires de Gestion de l’hôtel
4 juill. 2024 par Numa Guest Experience Team , Gestion de l’hôtel
Dear William,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We are sorry our PIN code system did not meet your expectations. Our property is managed digitally by a centralized guest experience team, and therefore we do not have a reception on-site but we are available 24/7. Please let us know if you would like to discuss this personally, and we will get in contact with you.We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,
par un voyageur
Unpersönlich und funktional
Publié le 28 juin 2024 sur HotelsKeine Rezeption, Einchecken nur online - unpersönlicher geht es kaum. Erklärungen dazu und im Hotel fett und groß in Englisch - und nur klein darunter in Deutsch, und das im eigenen Land. Treppenhaus kahl, unpersönlich, und voller Gerüche. Zimmer vollständig eingerichtet und sauber, aber ebenfalls rein funktional.
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Numa Guest Experience Team, Gestion de l’hôtel
Lieber Sebastian,vielen Dank für dein Feedback. Es tut uns leid, dass dein Aufenthalt nicht deinen Erwartungen entsprochen hat. Unser Haus wird digital von einem zentralen Guest-Experience-Team verwaltet. Daher haben wir keine Rezeption vor Ort, sind aber rund um die Uhr erreichbar. Darüber hinaus spricht unser Team auch Deutsch und viele andere Sprachen. Bitte lasse uns wissen, wenn du dies persönlich besprechen möchtest, und wir werden uns mit dir in Verbindung setzenFreundliche Grüße,
par un voyageur
Publié le 28 juin 2024 sur Expedia
Alles war toll und die Unterkunft ist sehr zentral. Dabei ist der Lautstärkepegel der Großstadt nicht zu vermeiden. Alles war aber so wie beschrieben und ich würde diese Unterkunft bei meinem nächsten Aufenthalt wieder buchen.
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Numa Guest Experience Team, Gestion de l’hôtel
Liebe Jacqueline, Wie schön zu hören, dass deine Erfahrungen mit uns so rundum positiv waren. Deine freundlichen Worte wissen wir sehr zu schätzen und freuen uns jetzt schon darauf, dich bald wiederzusehen!Freundliche Grüße,
par un voyageur
Publié le 25 juin 2024 sur Expedia
The property was adequate but it is more a short break type as we were staying for 12 days we had our room cleaned once and towels changed once only for 12 day stay also although not really a problem you empty your own rubbish bin which was not on the advert for the property nearly every day we took our rubbish down to the garbage and never seen the bins empty.
Commentaires de Gestion de l’hôtel
26 juin 2024 par Numa Guest Experience Team, Gestion de l’hôtel
Dear Robert,Thank you for your feedback!We're happy to read that you enjoyed your stay. We're excited to discuss your suggestion with the entire team and look forward to welcoming you again soonBest regards,Numa Guest Experience Team
par un voyageur
Great Apartment Terrible Management
Publié le 12 juin 2024 sur HotelsApartment was wonderful.
Check-in was awful.
Booked through Expedia.
Management sent registration emails to Expedia. upon arrival.we were locked out for more than an hour.
Commentaires de Gestion de l’hôtel
13 juin 2024 par Numa Guest Experience Team , Gestion de l’hôtel
Dear Guest,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We are sorry for the inconvenience with the check-in, please let us know if you would like to discuss this personally, and we will get in contact with you.We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,
par un voyageur
Publié le 6 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juin 2024 par Numa Guest Experience Team , Gestion de l’hôtel
Dear Namrata,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,Numa Guest Experience Team
par un voyageur
Praktisk bellligenhed
Publié le 30 mai 2024 sur HotelsCentralt og praktisk i nærheden af jernbanestation og den gamle bydel
Commentaires de Gestion de l’hôtel
31 mai 2024 par Numa Guest Experience Team , Gestion de l’hôtel
Dear Klavs,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,
par un voyageur
Toimiva majoitus
Publié le 25 mars 2024 sur HotelsHuone oli siisti ja henkilökuntaan sai viestillä nopeasti yhteyden.
Commentaires de Gestion de l’hôtel
28 mars 2024 par numa Guest Experience Team, Gestion de l’hôtel
Dear Toimiva,Thank you for the wonderful feedback and easy communication during your stay. We're incredibly pleased to read that you enjoyed your stay and that we were able to support you. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team
par un voyageur
Publié le 15 févr. 2024 sur Expedia
We stayed in the family room which exceeded our expectations! Everything has been thought of from washing up liquid, tea bags, cutlery, kitchen roll, shampoo, shower gel, conditioner. The accommodation was immaculate with really good quality bedding and furnishings. Couldn't find fault with the accomodation.
One recommendation would be a not slip mat in the shower as the tiles were quite slippery when wet and being a family room with children, this could be an issue. We used a towel so it was fine.
Also to be aware the family room is on the 6th floor and the lift only goes to the 5th which means suitcases, buggies etc need to be carried up a curved flight of stairs.
These points should not detract from what fabulous accommodation it is though. We would definitely visit again!
Commentaires de Gestion de l’hôtel
23 févr. 2024 par numa Guest Experience Team, Gestion de l’hôtel
Dear Katharine,We want to thank you for your kind words! We are thrilled to hear that you enjoyed your stay and had a good time at numa. We look forward to welcoming you back for many more such soulful experiences in the future.Best regards,numa Guest Experience Team
par un voyageur
Publié le 10 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 févr. 2024 par numa Guest Experience Team, Gestion de l’hôtel
Dear Ornelas,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team
