Note fondée sur 449 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Disappointing
Publié le 19 août 2024 sur HotelsOverall I'd have loved to love the experience but some cons were really problematic. No coffee machine whatsoever and if you need filter coffee you need to go to rexeption every single time which gets unnecessarily annoying.
Cleaning wasn't great as I found pieces of broken glass on the sofa and floor...
Bed really wasn't ok, they've added over-mattress when realistically they should have replace the whole mattress.
And there is no cleaning service (no surprise there but for the price, it didn't feel right)
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Dariia, Gestion de l’hôtel
Hello! thank you for your honest comment, we appreciate it. We are sorry for the glass int he room from previous guest, we will talk to housekeeping about it, and will check why it wasnt cleaned, and as an Aparthotel we dont give cleaning every day, but if you would ask us change towels, bed or anything else, we would do it right away :) Yes we dont have coffee machines int he rooms, but we have very good quality drip coffee in each room ;) Thank you again! best regards, Dariia&Schwan Locke Team
par un voyageur
Publié le 28 mai 2024 sur Expedia
Overall, it’s a good place to stay
The pros
The rooms are nice and cosy
Staff is really kind
The cons
Parking is very expensive (25€/day)
Restaurant was close during our stay
Breakfast is terrible, do not pay for that
Commentaires de Gestion de l’hôtel
31 mai 2024 par Schwan Locke Team, Gestion de l’hôtel
Hi Jean-Philippe,Thank you for your feedback. It is heartening to learn that you enjoyed your stay and found your room comfortable. We strive to ensure that you have the finest experience possible. Your honest opinion regarding the parking fee is valued. We take pride in offering a fully secure garage in the heart of Munich, with rates set in line with the local market. Your feedback on the breakfast offering is appreciated, and I will relay this to our Food & Beverage Partner. We eagerly anticipate your return. Should you require further assistance, please do not hesitate to contact us. Kind regards, Tania & Schwan Team.
par un voyageur
Une base parfaite pour un week-end à Munich
Publié le 25 févr. 2024 sur HotelsProximité de la gare principale et du métro.
Appartement agréable, très fonctionnel et comme neuf.
Accueil sympa et efficace.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Anastasiia, Gestion de l’hôtel
Dear Jeanne,Thank you for taking the time to share your feedback about your stay with us! Our team works hard to provide a friendly and efficient welcome to all our guests, so it's fantastic to know that it left a positive impression. We're also pleased that our location close to the main station and metro worked well for you. We look forward to welcoming you back again soon!Warm regards,
par un voyageur
Publié le 29 janv. 2024 sur Expedia
The people at Locke are making you feel like you’re checking in in a 5 star hotel. They invite you to sit, they go by your side to explain everything. They even let me do a early check in because we arrived early. Always with a smile .
Beautiful room, new, modern, clean. You really feel like home.
From the Central Station to Locke, there’s a few homeless people and I wasn’t always feeling safe, but it might be just me.
U train station 2 min from the hotel but no elevator to go down if you have big luggage.
Commentaires de Gestion de l’hôtel
30 janv. 2024 par Aiste, Gestion de l’hôtel
Hi Melina!Thank you so much for sharing your wonderful experience with us! We're delighted to hear that our team at Schwan Locke made you feel like you were checking into a 5-star hotel. It's fantastic that you felt our warm welcome and enjoyed early check-in with a smile.We're thrilled that you enjoyed our beautiful and clean room, creating a home-like atmosphere for you. Your comfort is our priority, and we're pleased to have contributed to a positive stay.Just a quick note, there is an elevator conveniently located on the other side of the road. While it might be a bit hidden and not immediately visible to everyone, it provides an easier and more accessible option for those with the luggage.Thank you for choosing us, and we look forward to the opportunity to welcome you back for another exceptional stay.Take care,Aiste & the Schwan Locke Team
par un voyageur
Publié le 20 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Schwan Locke Team, Gestion de l’hôtel
Hi Marie,Lovely to see that you liked it here :) Come back soon. Take care!Tania & Schwan Team.
par un voyageur
Publié le 5 nov. 2023 sur Hotels
Séjour agréable personnel tres bien. Dommage que nos toilettes fuyaient et qu'il n'ont pas été réparé le jour même. De plus, quelque chose est vraiment à faire sur le design des portes et le claquement. C'est assez geneant en pleine nuit. J'avais lu des précédents commentaires. Dommage
Commentaires de Gestion de l’hôtel
10 nov. 2023 par Schwan Locke Team, Gestion de l’hôtel
Hello dear Guest,thank you for your time to leave us your honest feedback. I am glad to hear that you liked our team and your stay. I am sorry for the inconvenience with the water leak in the toilet. It's definitely not our standard and we will do our best not to let it happen again and to be more attentive while inspecting rooms. All your comments will be passed to our Management. Thank you. Take care, Tania & Schwan Team.
par un voyageur
Publié le 13 oct. 2023 sur Expedia
L’hébergement est super. Chambre propre et au gout du jour. Le seul point négatif en lien avec la chambre est l’absence de climatisation. Pour ce qui est du quartier il laisse à désirer... Pas très propre et on se croirait un peu dans un quartier malfamé.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Anastasia, Gestion de l’hôtel
Hello Catherine,We appreciate your review and are glad to hear you found the room clean and up-to-date. We're sorry to hear that the lack of air conditioning was a negative point for you; our rooms are not equipped with air conditioning, but with cooling panels and we do provide fans upon request.As for the neighborhood, we understand your concerns and appreciate your feedback. We strive to provide a comfortable and safe environment for all our guests, you shouldn't worry about the security of the surrounding area.Thank you for choosing to stay with us, and we hope to welcome you back in the future.Best regards,
par un voyageur
A part une literie peu confortable séjour parfait
Publié le 16 déc. 2022 sur Hotels5jours passés à Munich pour découvrir cette ville vraiment très belle avec de nombreux musées, châteaux ...à visiter
Commentaires de Gestion de l’hôtel
17 déc. 2022 par Nika, Gestion de l’hôtel
Hi Bernard,we are thrilled you experienced Munich at its finest!:)We hope to have you back soon!best from Nika and Schwan tesm
par un voyageur
Excellent hôtel
Publié le 6 déc. 2022 sur HotelsCommentaires de Gestion de l’hôtel
8 déc. 2022 par Nika, Gestion de l’hôtel
Hi Christian,thank you for the positive feedback! We hope you come to stay with us again soon!:)Schwan Locke
par un voyageur
Publié le 17 oct. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
23 oct. 2022 par Rui, Gestion de l’hôtel
Hi Anne,Thank you for the great review, hope you like your quiet room facing the courtyard and we hope to see youa again soon!RuiNight HostSchwan Locke
