Note fondée sur 71 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,1 Service et personnel
3,7 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
23 juin 2023 par Michaela Lippold Deputy General Manager, Gestion de l’hôtel
Dear Jean, thank you very much for your review. We are pleased that you enjoyed your stay and hope to welcome you back again soon. With kind regards, Michaela LippoldDeputy General Manager
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Sauber und ideale Lage.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Gökhan Mahmutoglu - Duty Manager, Gestion de l’hôtel
Hallo Stefan,Vielen Dank für Ihre positive Bewertung! Es freut uns sehr, dass Sie die Sauberkeit und die ideale Lage unseres Hotels schätzen. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen!Herzliche Grüße,Gökhan MahmutogluDuty Manager
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Efficiency and politeness of the staff.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Gökhan Mahmutoglu - Duty Manager, Gestion de l’hôtel
Dear Antonio,Thank you for your kind feedback! We're delighted to hear that you appreciated the efficiency and politeness of our staff. Providing excellent service is always our priority, and we look forward to welcoming you back soon!Best regards,Gökhan MahmutogluDuty Manager
par un voyageur
Hotel Overbooke - J ai pas eu de chambre
Publié le 25 sept. 2024 sur HotelsL'hotel etait overbooke je n'ai pas eu de chambres et le service client d'Hotels.com a ete en dessous de tout.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Gökhan Mahmutoglu - Duty Manager, Gestion de l’hôtel
Dear Shimon,Thank you for sharing your experience. We sincerely apologize that the hotel was overbooked and you were unable to get a room. This is certainly not the experience we aim to provide, and we understand how frustrating it must have been, especially with the customer service from Hotels.com not meeting your expectations.For future bookings, we encourage you to contact us directly so we can ensure everything goes smoothly. We hope to have the opportunity to welcome you under better circumstances next time.Best regards,Gökhan MahmutogluDuty Manager
par un voyageur
Publié le 30 août 2024 sur Expedia
Everything was fine
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Gökhan Mahmutoglu - Duty Manager, Gestion de l’hôtel
Dear Saskia,Thank you for the 5 out of 5 rating! We’re delighted to hear that everything was fine during your stay. We hope to have the pleasure of welcoming you back again soon!Best regards,Gökhan MahmutogluDuty Manager
par un voyageur
Publié le 22 août 2024 sur Expedia
The hotel was ok for prize one payed.
Commentaires de Gestion de l’hôtel
30 août 2024 par Gökhan Mahmutoglu - Duty Manager, Gestion de l’hôtel
Dear Andrew,Thank you for your feedback! We're glad to hear that you found the hotel to be satisfactory for the price you paid. We hope to have the opportunity to welcome you back in the future. Warm regards,Gökhan MahmutogluDuty Manager
par un voyageur
Well worth the money
Publié le 19 août 2024 sur HotelsA nice hotel with a relatively spacious room with city roof top views.
Commentaires de Gestion de l’hôtel
30 août 2024 par Gökhan Mahmutoglu - Duty Manager, Gestion de l’hôtel
Dear Liam,Thank you for your feedback! We're delighted to hear that you found our hotel to be well worth the money. It's great to know that you enjoyed the spacious room and the city rooftop views. We hope to welcome you back for another pleasant stay. Warm regards,Gökhan MahmutogluDuty Manager
par un voyageur
Hotell med bra läge
Publié le 15 août 2024 sur HotelsHelt ok hotell. Rummet rent. Bra läge
Commentaires de Gestion de l’hôtel
30 août 2024 par Gökhan Mahmutoglu - Duty Manager, Gestion de l’hôtel
Dear Annette,Thank you for your feedback! We're glad to hear that you appreciated our hotel and its great location. It's also good to know that the room was clean and met your expectations. We hope to welcome you back soon. Warm regards,Gökhan MahmutogluDuty Manager
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Rengøring var ikke imponerede med masser hår i bruseren
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Gökhan Mahmutoglu - Duty Manager, Gestion de l’hôtel
Dear Kim Maeng,Thank you for your feedback. We’re sorry to hear that the cleanliness of the shower did not meet your expectations. We take such matters seriously and will address this with our housekeeping team to ensure it doesn't happen again. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a better experience on your next visit.Warm regards,Gökhan MahmutogluDuty Manager
par un voyageur
Publié le 22 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Gökhan Mahmutoglu - Duty Manager, Gestion de l’hôtel
Dear Staffan,Thank you very much for the perfect score of 10 out of 10! We’re thrilled that you had such a positive experience with us. We look forward to welcoming you back soon!Warm regards,Gökhan MahmutogluDuty Manager
