Note fondée sur 8 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Disgusting
Publié le 17 oct. 2024 sur HomeAwayWhen we arrived at property, looked beautiful until you step inside this nasty, bug i fested, stinking cabin! Better think twice! Bugs everywhere!
Commentaires de Gestion de l’hôtel
5 nov. 2024 par VrboOwner, Gestion de l’hôtel
Hi Holly, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:-We are committed to maintaining a clean and welcoming cabin environment. As the cabin is nestled in the woods, some interaction with insects is natural, though we take extensive measures to minimize this. We have a comprehensive pest control program performed by professionals on a quarterly basis and place multiple traps throughout the cabin. Our host thoroughly cleans the cabin after each stay, refreshing traps as needed.-In this instance, a non-living spider in the sink and a few ladybugs on a window sill were noted by the guest, with photos shared with Evolve, our property management team. Nonetheless, we take all guest concerns seriously and have updated our cleaning schedule to ensure the cabin is thoroughly prepared as close to check-in as possible.Thank you for taking the time to leave your review. We appreciate your feedback!
par un voyageur
Nice secluded area
Publié le 19 mai 2024 sur HomeAwayWe enjoyed this nice secluded area. Clean and well equipped with all you need. My only suggestion is to show better where the trail is located.
par un voyageur
Hunting getaway
Publié le 14 nov. 2023 sur HomeAwayNice place to stay in a rural area to get some rest in between hunts
par un voyageur
Awesome
Publié le 17 sept. 2023 sur HomeAwayBest place I have been so far!!!
par un voyageur
Publié le 27 juill. 2023 sur Expedia
par un voyageur
Communication
Publié le 24 janv. 2023 sur HomeAwayI was locked out of the cabin for over 30 minutes upon arrival. The keypad had not been changed to the code I had been given. Evolve tried for 30 minutes to get ahold of the owners with out any luck. We both started looking for another place for me to stay. I was trying to book a new property when evolve finally got ahold of the second listed person for the property. If my cell service would have been better I could have booked another property. The code had never been changed to the one they gave me. I had to turn the water on to the toilet. The last full day I was there some man was banging on the door looking for the owners. It was a bit unsettling. He was an insurance agent wanting permission to take pictures of the outside of the cabin. I tried to message the number left in the online instructions and it took 2 hours for them to get back with me via text and about 7 hrs via email. I'm glad it wasn't an emergency situation. I enjoyed the cabin itself once I could get in. It was nicely located and secluded. There were no other bookings on this property for weeks, I wish my last day had no been interrupted with a stranger hanging around for 20 minutes.
Commentaires de Gestion de l’hôtel
15 févr. 2023 par VrboOwner, Gestion de l’hôtel
The right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
- We know how frustrating it is when you can’t reach someone during your stay, and we apologize that our Guest Contact's communication fell short. We are actively working to make the necessary changes to ensure future guests don't experience the same issues. We are glad Evolve was able to reach out to us to get our personal code to gain entry. Again, we are so sorry you experienced this issue.
- We as the homeowners, were unaware of your concerns and do apologize we were unable to make things right at the time. We did not authorize the insurance agent to come to the property as we were not aware they would make an appearance. We are looking further into your concerns with the toilet to determine why it was turned off.
- We hope to have the opportunity to host you again and provide a 5-star experience. Thanks for your valuable feedback as we continue to improve for future guests!
par un voyageur
Nice place
Publié le 9 oct. 2022 sur HomeAwayCode didn’t work upon check in. Contact person quickly resolved issue. Nicely stocked kitchen. Hiking trails weren’t really marked. Fire pit was great. Very private. Overall loved it!
par un voyageur
It was nice but the water was rusty and stunk.
Publié le 11 sept. 2022 sur HomeAwayNice inside but the water was rusty and stunk.
Commentaires de Gestion de l’hôtel
4 oct. 2022 par VrboOwner, Gestion de l’hôtel
Hi Leslie, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
-Our property uses well water and has a higher iron level, but is safe to drink.
-We apologize for the state of the water during your stay. The property was vacant for a few weeks prior to your stay, and it appears that the waterline needed to be flushed out. Once the water runs for a while, it'll clear and any odor will go away.
-This is not an ongoing issue, as we are working with our property manager on how to ensure this doesn't happen to guests again.
-We encourage guests to reach out to our Guest Contact for any concerns during their stay, so we can address them immediately.
Thank you for taking the time to write your review.
