Note fondée sur 474 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thank you for sharing your 4/5 rating with us, Nicholas. Our staff at the Red Roof Inn Murray was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Price was ok
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear B,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Murray. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our prices being okay. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 20 sept. 2024 sur Expedia
They put us out because we're homeless but i paid full price for my room. They have mandatory cleaning and i work overnights, i told them this and they completely ignored my schedule and made me stay up until at least 1 pm everyday to clean my room. The female owner is rude and unpleasant.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Olivia,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Murray. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. I was saddened to read that your stay fell short of your expectations due to the unpleasant encounter with the manager, the situation regarding the cleaning schedule and other issues mentioned. Please accept our sincerest apologies for the impact these issues had on your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Found somebody's chicken strip under the bed
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Thank you Jamie, for taking the time to write a review of your stay at the Red Roof Inn Murray. Please accept our apologies for what was mentioned you found under the bed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 16 sept. 2024 sur Hotels
par un voyageur
Family day at MSU
Publié le 16 sept. 2024 sur HotelsNice room, comfortable bed.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Thank you Melinda, for taking the time to write a review of your stay at the Red Roof Inn Murray. It is so rewarding to read that you had a good encounter with us and we truly appreciate you making us aware. Another thing we acknowledged was that you took liking to our rooms and beds comfortability. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Not bad at all
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Keyonlia, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN MURRAY. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Oshane Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Donna,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Murray and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 15 sept. 2024 sur Expedia
The air conditioning barely worked. Ceiling in bathroom was peeling off. No air vent in restroom. Bed very uncomfortable.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Rebecca,Thank you for taking the time to tell us about your experience at the RED ROOF INN MURRAY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the bed not being to your liking, the dysfunctional air conditioner and all other issue which hindered your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 15 sept. 2024 sur Expedia
A/c didn’t hardly work, had to clean air filters out. Spiders in bath tub and spiders in the corners. It was a non smoking room but there was cigarette ashes in a/c vent. Water was black for the first few mins
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Hello Eliza, We appreciate your participation in or guest survey after your stay at the RED ROOF INN MURRAY. We sincerely apologize for the AC that hardly worked, the cigarette ashes in the vent and the insects you described. At Red Roof, we work alongside trained professionals who treat the property for pest related issues conforming with industry standards. Rest assured your comments will be shared with management so the necessary actions can be taken. We want you to have confidence in our ability to prevent similar problems in the future. Please note that we valued you as our guest very much and appreciated your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
