Note fondée sur 23 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
beach
Publié le 10 juill. 2024 sur HomeAwayNever received access code to get into property. We were at the site calling for information. Check-in at Ocean village is not very friendly. Hours are not appropriate at the golf cart rental. It's like everyone does their own thing not good communication between golf cart and property staff. The one outside pool was not clean at all so we did NOT use it. Splash pad was a little slippery for young children.
it would be nice to have a general store inside property. The grocery store was very close.
The property we rented
Commentaires de Gestion de l’hôtel
25 juill. 2024 par VrboOwner, Gestion de l’hôtel
If you got through the gate you received access code and your call was answered immediately. All info was in the same document. Confirmed by email on 7/1 due to failure to sign the rental agreement.
par un voyageur
Flamingo
Publié le 6 juill. 2024 sur HomeAwayWe enjoyed our stay at this place! It was a perfect location and an amazing space. Thank you for opening your space to us!
Commentaires de Gestion de l’hôtel
21 juill. 2024 par VrboOwner, Gestion de l’hôtel
You are so very welcome! And thank you folks! You took such great care of the place and so very glad you came! Please come back again!!!
par un voyageur
Dirty hot stay with terrible property management
Publié le 18 juin 2024 sur HomeAwayThe AC unit is on its way out and when reported to the property management they did send a repair guy out who said it needed to be replaced. After my stay they said it was fine and I should I have voiced my concern earlier, that it was my fault. Cockroaches everywhere! Dirty sheets and very dusty. The dishes all stink because of the dirty dishwasher. I will never stay in any property managed by this company again.
Commentaires de Gestion de l’hôtel
19 juin 2024 par VrboOwner, Gestion de l’hôtel
Your holding me hostage with a bad review after staying without any reported issues until late evening a day and a half before you checked out was not successful. Again as I informed you, the air has been set on 70 degrees and has cooled to the temp of 70 degrees since we walked into the unit the day you checked out. We did have the air unit checked based on your complaint and of course wasted the fee as the unit was working fine. Leaving sliders open in 95 degree weather with folks running in and out and not shutting doors will definitely not keep the temp where you set it. We have checked this property during the hottest time of the day and in the early morning. We also have the thermostat photos of date, temp setting and temp it registered. Linens are delivered from a linen service and are shrink wrapped and placed in beds for guests. Free vacations are not supported nor advertised, and neither are threats for bad reviews if money is not refunded.
par un voyageur
Nice getaway
Publié le 5 sept. 2023 sur HomeAwayReally enjoyed our stay
Commentaires de Gestion de l’hôtel
19 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you so much!! We appreciate your stay and look forward to you returning!
par un voyageur
OSV
Publié le 7 août 2023 sur HomeAwayNeeds updating. Needs cleaning. Old dirty rugs. Old furniture. Needs a good deep clean. Nice location on the lake. Lots of turtles and ducks. Proximity to ocean excellent on the golf cart. Facilities at OSV are very nice.
par un voyageur
Nice location but needs some attention
Publié le 5 août 2023 sur HomeAwayOur vacation was great but for the amount of money we paid for the house we expected it to be fully functional and provide everything in the listing. The listing states the house has a grill but there was no grill. Our family doesn’t eat out a lot and planned on grilling most of our meals. We ended up having to buy a small propane grill. The a/c is not equipped to keep up with the high temperatures of SC. We never moved it from 71 degrees like we were instructed to do but there were several times the temperature in the house was 78 degrees. The outside shower in the listing is not a shower at all. It’s a garden hose stored in a milk crate hooked up to one spigot and in order to use the hot water you have to change the hose to that spigot. The bathroom sink in the spare room didn’t hardly drain. The wifi does not reach the spare bedroom at all. We weren’t able to use the TV in that room because of that.
par un voyageur de Powhatan VA
Much Needed Relaxing Vacation
Publié le 29 mai 2023 sur HomeAwayMy husband and I stayed here for 9 days during Spring Bike Week and Memorial day weekend. We booked last minute due us being unsure if vacation would be possible for us(family emergency).
Overall the property was clean and had everything we needed for our stay, The neighborhood is very quiet. We really enjoyed having the view of the lake and watching the geese and turtle each day.
The only recommendations I have for the property manager is..
1) Provide better instructions for check in/check out. We received very limited instructions. Upon arrival all we received was a parking pass at the guard house. The home has no binder in it for guest to review for rules/instructions or recommendations of the area.
2) Upon checking out I was not sure if I was supposed to leave the key inside the house or put it back in the lock box My instructions advised me to do both.
3) The Instructions need to be corrected about the rules on the golf cart if one is not going to be provided. We read reviews about a golf cart from a previous guest and received instructions on driving the golf cart. However, upon arrival we found no golf cart was available for use and per the owner one is not provided. To personally rent one for our total stay would have been over well over $600.00.
Commentaires de Gestion de l’hôtel
29 mai 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your stay. Unfortunately due to guests abusing the golf cart privileges and the rules concerning who and where the golf cart could be taken, we had to remove. The new OSV requirements for check in changed just a few months ago and the rules were emailed about 10 days prior to arrival. This is done electronically through our system with reminders. I will check what instructions were on file. Could have been a glitch with the new documents uploading.
par un voyageur
Wrong info
Publié le 6 avr. 2023 sur HomeAwayThis isn't where's l stayed there was a mix up and a different location which was good
par un voyageur
water view!
Publié le 20 sept. 2022 sur HomeAwaysuch a sweet place. decor was adorable, beachy and tasetful. we appreciated the use of golf cart! And the best part was the covered deck and being on the pond. We loved sitting outside watching all the birds, the lovely weeping willow trees, and the swan even made an appearance :-)
par un voyageur
Good neighborhood
Publié le 9 sept. 2022 sur HomeAwayAll in all place was just ok. Started out with management not holding up the payment agreement resulting in 2 week early withdraw of $. Golf cart had 1 flat tire & all low( luckily had air pump) gfi breaker was popped so wasn't fully charged (thought I was going 2 have to push my 88 year old mother home) some soft spots in floor & shower - could hv used a few more kitchen items & a better grill. Staying at that location again probably won't- for the money could do better! Very nice community & very good beach accessibility!
