Note fondée sur 929 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 oct. 2022 sur Hotels
Le personnel est très sympathique et serviable. Petit déjeuner bien. Piscine agréable Les chambres sont grandes mais il faudrait absolument changer cette vieille moquette usée , sale et tachée : ca gâche tout
par un voyageur de Perry hall
Publié le 17 août 2024 sur Expedia
Property was little outdated but customer service was excellent.
Commentaires de Gestion de l’hôtel
25 août 2024 par Norma, Gestion de l’hôtel
Dear Muhammad,Thank you for sharing your feedback with us. We’re pleased to hear that you found our customer service to be excellent. Our team takes great pride in providing the best experience possible, and it’s wonderful to know that their efforts made a positive impact on your stay.We also appreciate your comments about the property. We are continuously working to enhance our facilities and your input helps us focus on areas for improvement. We are committed to ensuring that our guests have a comfortable and enjoyable stay, and we hope to have the opportunity to welcome you back in the future.Thank you once again for your valuable feedback.Best regards,
par un voyageur
Nice place
Publié le 14 août 2024 sur HotelsOur room was clean and comfirtable. Theres a Burger King and 7-11 within walking distance.
Commentaires de Gestion de l’hôtel
25 août 2024 par Norma, Gestion de l’hôtel
Dear Tammy,Thank you for your positive feedback! We’re delighted to hear that you found your room clean and comfortable.It’s great to know that the nearby Burger King and 7-11 added convenience to your stay. We aim to provide a comfortable and convenient experience for all our guests, and we’re glad that our location contributed to that.We look forward to welcoming you back on your next visit. If there’s anything we can do to make your stay even better, please let us know.Best regards,
par un voyageur
Publié le 14 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2024 par Norma, Gestion de l’hôtel
Dear Cherly,Thank you so much for your outstanding score! We are thrilled to hear that you had a fantastic stay with us.Your kind high rating mean a lot to our team, as we strive to provide exceptional service and a memorable experience for every guest. It’s rewarding to know that we met your expectations and contributed to a great visit.We look forward to welcoming you back in the future and hope to continue delivering the excellent experience you’ve come to expect.Warm regards,
par un voyageur
Publié le 5 août 2024 sur Expedia
We liked the area. Very accessible to our family and friends. Shopping was available.
Did not like the layout of the room. The bathroom sink sits outside of the bedroom. That is unsanitary!
Commentaires de Gestion de l’hôtel
25 août 2024 par Norma, Gestion de l’hôtel
Dear Susan,Thank you for sharing your feedback. We’re pleased to hear that you enjoyed the area and found it convenient for visiting family, friends, and shopping.We appreciate your comments about the room layout, and we’re sorry to hear that the bathroom sink placement did not meet your expectations. Your concerns about sanitation are important to us.Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a more satisfactory experience in the future.Best regards,
par un voyageur
Publié le 2 août 2024 sur Hotels
It was a nice place but no one cleaned the room I was there for 6 nights
Commentaires de Gestion de l’hôtel
25 août 2024 par Norma, Gestion de l’hôtel
Dear Jesse,Thank you for your feedback and for choosing to stay with us. I’m sorry to hear that your room was not cleaned during your six-night stay.This is certainly not the level of service we strive to provide, and I apologize for any inconvenience this may have caused. Regular housekeeping is a key part of our commitment to guest comfort, and it’s clear that we fell short in this instance.I will address this issue with our housekeeping team to ensure that it is rectified and that similar situations are avoided in the future. I have tried to reach out to the number on file, but have been unsuccessful. Please reach out to me directly to Comfort Inn and Suites Murrieta.Thank you for bringing this to our attention, and I hope we can have the opportunity to serve you better in the future.Best regards,
par un voyageur
Great value
Publié le 1 août 2024 sur HotelsWhile it may not have every amenity of a luxury hotel, I can't think of anything I missed. I stayed in a suite with a king bed, pull out couch, comfy chair, coffee maker, fridge and microwave. Parking is free. Breakfast was simple, but sufficient (and included). The location was pretty central. Not a big fan of the indoor pool, but then again I probably wouldn't have used an outdoor pool either. For a suite the price was phenomenal. I will retyrn when i am in the area.
Commentaires de Gestion de l’hôtel
26 août 2024 par Norma , Gestion de l’hôtel
Dear Michael, Thank you for your thoughtful review! We’re delighted to hear that you found our suite and amenities to be just what you needed and that our central location and free parking were convenient for you.It’s great to know that you felt the value was excellent for the price. We appreciate your feedback on the indoor pool; while it may not have been to your taste, we hope you enjoyed the rest of your stay.We look forward to welcoming you back on your next visit to the area. Thanks again for sharing your experience!
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Norma, Gestion de l’hôtel
Dear Hovik,Thank you for your feedback. I’m sorry to hear that your experience with us did not meet your expectations. We aim to provide a high-quality experience for all our guests, and it’s clear we fell short in your case.To better understand and address your concerns, could you please provide more details about what went wrong? This will help us pinpoint the issues and make the necessary improvements. Your satisfaction is very important to us, and we want to ensure that all our guests have a positive experience.Please feel free to contact me directly. We appreciate your input and hope to have the opportunity to make things right.Thank you again for bringing this to our attention.
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Everyone was very nice and helpful.
The breakfast felt like you were cutting corners compared to another comfort we stayed at. Your employee was trying to keep up all by herself. She was wonderful.
Give her kudos for all she does.
Commentaires de Gestion de l’hôtel
26 août 2024 par Sharon, Gestion de l’hôtel
Dear Sharon, Thank you for your feedback and for recognizing our staff’s hard work. We’re pleased to hear that everyone was helpful and that you appreciated our team’s efforts. We’ll make sure to pass along your kudos to the employee who managed breakfast; she will be thrilled to hear your praise.We’re sorry to hear that the breakfast did not meet your expectations compared to your previous experiences. Your comments are valuable to us, and we’ll review our breakfast offerings to ensure we’re providing the best experience possible.Thank you again for your input, and we hope to have the opportunity to serve you better in the future.
par un voyageur
Publié le 27 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2024 par Norma, Gestion de l’hôtel
Dear Shauna,Thank you so much for your outstanding score! We are thrilled to hear that you had a fantastic stay with us.Your kind high rating mean a lot to our team, as we strive to provide exceptional service and a memorable experience for every guest. It’s rewarding to know that we met your expectations and contributed to a great visit.We look forward to welcoming you back in the future and hope to continue delivering the excellent experience you’ve come to expect.Warm regards,
