Note fondée sur 2 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,0 sur 5
1,5 Propreté de la chambre
3,0 Service et personnel
3,0 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
2 sur 5
par un voyageur

Not clean, not ready.

Publié le 13 avr. 2022 sur Hotels
City Villa is actually a two story condo in a small development. The owner or a manager met us at check-in after some back and forth over SMS. There are good beds in each of the bedrooms and enough furniture to sit on in the living room, and a small private pool in the garden. Two parking spaces in front, within the walled area of the development. This place is not ready for hosting people, however. It was dirty- surfaces hadn't been cleaned, the floor was dirty and there was dirt and trash in lots of places. A single half-depleted roll of toilet paper was all that was available in the 4 bathrooms. We asked for extra and management (off site) delivered...paper towels. The kitchen had very little in it- enough dishes for one or two people. The description included a washing machine, which was broken. Management promised a replacement, which never materialized. If it was clean and complete, this would be a good spot for large families of groups to be near the airport or Seeb/City Centre Mall, but as it is, we were glad to be there only one night.
Commentaires de Gestion de l’hôtel
14 avr. 2022 par Management , Gestion de l’hôtel
Dear Kyle, Please allow me this opportunity to apologize for the inconvenience you have experienced and willingness to share your thoughts is appropriated. Thank you for your feedback and it will be discussed with the cleaning company and higher management. I hope you will allow us the opportunity to serve your future lodging needs, as we like the opportunity to provide you the highest level of service. Regards, Sabri Ahmed Management
4 sur 5
par un voyageur de Onaizah

Publié le 8 janv. 2019 sur Hotels
acceptable but could be better,lenines were need change on some beds,bathroom water doesnot drainwell.