Ratings based on 304 Guest Reviews
Hear it directly from our travellers
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 23, 2024 on Expedia
Spectacular hotel and lovely staff. Great location & pool.
Comment from Hotel Management
Oct. 24, 2024 by SR, Hotel Management
Dear Neil, Thank you for your valuable feedback following your recent visit with us. We are delighted to hear that our services and facilities were up to your expectations and we we will gladly share your compliments with the entire team as such feedback is always a great source of motivation for all of us. We look forward to welcoming you back soon again for another memorable visit at The Kempinski Hotel Muscat. Sincerely, Sai RasamRooms Division Manager
by A traveller
Posted Oct. 23, 2024 on Hotels
Comment from Hotel Management
Oct. 24, 2024 by SR, Hotel Management
Dear Caoimhe, Thank you for your valuable feedback following your recent visit with us. We are delighted to hear that our services and facilities were up to your expectations and we we will gladly share your compliments with the entire team as such feedback is always a great source of motivation for all of us. We look forward to welcoming you back soon again for another memorable visit at The Kempinski Hotel Muscat. Sincerely, Sai RasamRooms Division Manager
by A traveller
Posted Oct. 1, 2024 on Expedia
This is a great hotel, but after staying there for one week, they charged us one extra night for not checking out in time. They have also charged us twice for a taxi. We have contacted them for returning, but no response yet.
Comment from Hotel Management
Oct. 1, 2024 by SR, Hotel Management
Dear Arash,First and foremost I would like to extend my sincere gratitude to you for taking your time to complete the Survey following your recent stay with us.Every review helps build credibility for future guests, and your feedback would be greatly appreciated. Thank you for taking time out of your day!Our Guest Relations Manager will get in touch with you to further understand the shortfalls you have encountered. We would like to extend a sincere apology for the inconvenience caused to you during the stay.Despite the mentioned, we do genuinely hope to have the chance of welcoming you back in order to create and deliver our true hospitality. Looking forward to welcome you back soon to our hotel.Sincerely,Sai RasamRooms Division Manager
by A traveller
Posted Sep. 28, 2024 on Hotels
Comment from Hotel Management
Sep. 29, 2024 by SR, Hotel Management
Dear Keith, Thank you for your valuable feedback following your recent visit with us. We are delighted to hear that our services and facilities were up to your expectations and we we will gladly share your compliments with the entire team as such feedback is always a great source of motivation for all of us. We look forward to welcoming you back soon again for another memorable visit at The Kempinski Hotel Muscat. Sincerely, Sai RasamRooms Division Manager
by A traveller
Posted Sep. 23, 2024 on Hotels
Comment from Hotel Management
Sep. 24, 2024 by SR, Hotel Management
Dear Naveen, Thank you for your valuable feedback following your recent visit with us. We are delighted to hear that our services and facilities were up to your expectations and we we will gladly share your compliments with the entire team as such feedback is always a great source of motivation for all of us. We look forward to welcoming you back soon again for another memorable visit at The Kempinski Hotel Muscat. Sincerely, Sai RasamRooms Division Manager
by A traveller
Posted Aug. 25, 2024 on Expedia
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Comment from Hotel Management
Aug. 26, 2024 by SR, Hotel Management
Dear Ahmad, Thank you for your valuable feedback following your recent visit with us. We are delighted to hear that our services and facilities were up to your expectations and we we will gladly share your compliments with the entire team as such feedback is always a great source of motivation for all of us. We look forward to welcoming you back soon again for another memorable visit at The Kempinski Hotel Muscat. Sincerely, Sai RasamRooms Division Manager
by A traveller
Posted Aug. 14, 2024 on Expedia
Our first time visiting Oman Muscat, what a place. Absolutely stunning. Kempinski hotel, what can i say wow! The hotel was amazing throughout, staff are very welcoming and friendly and everything about it we had an amazing stay and will definitely be back in the near future. If i could give more than 5 stars i would. 10/10
Comment from Hotel Management
Aug. 14, 2024 by SR, Hotel Management
Dear Aftab,Thank you for your valuable feedback following your recent stay with us.We are delighted to hear that our services and facilities were up to your expectations.We look forward to welcoming you back soon for another memorable, fulfilled visit with Kempinski Hotel Muscat.Sincerely,Sai RasamRooms Division ManagerKempinski Hotel Muscat
by A traveller
Posted Aug. 8, 2024 on Expedia
Amazing staff and property. Central location and very safe and quiet.
Comment from Hotel Management
Aug. 8, 2024 by SR, Hotel Management
Dear Tommy,Thank you for your valuable feedback following your recent stay with us.We are delighted to hear that our services and facilities were up to your expectations.We look forward to welcoming you back soon for another memorable, fulfilled visit with Kempinski Hotel Muscat.Sincerely,Sai RasamRooms Division ManagerKempinski Hotel Muscat
by A traveller
Posted Jun. 24, 2024 on Expedia
Comment from Hotel Management
Aug. 8, 2024 by SR, Hotel Management
Dear Michael,Thank you for your valuable feedback following your recent stay with us.We are delighted to hear that our services and facilities were up to your expectations.We look forward to welcoming you back soon for another memorable, fulfilled visit with Kempinski Hotel Muscat.Sincerely,Sai RasamRooms Division ManagerKempinski Hotel Muscat
by A traveller
Posted May 29, 2024 on Hotels
Comment from Hotel Management
Jun. 2, 2024 by SR, Hotel Management
Dear Maithah,Thank you for your valuable feedback following your recent stay with us.We are delighted to hear that our services and facilities were up to your expectations.We look forward to welcoming you back soon for another memorable, fulfilled visit with Kempinski Hotel Muscat.Sincerely,Sai RasamRooms Division ManagerKempinski Hotel Muscat
