Ratings based on 31 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jul. 29, 2024 on Hotels
It’s a nice clean hotel for one night stay, my room had no view the window looked into car park and empty ground much of day light but it was ok as I only stayed one night and checked out early morning
Comment from Hotel Management
Sep. 1, 2024 by Mohamed Sherif, Hotel Management
Thank you so much
by A traveller
Posted May 20, 2024 on Hotels
Comment from Hotel Management
May 23, 2024 by Mohamed Sherif, Hotel Management
thank you so much
by A traveller
Posted Apr. 28, 2024 on Expedia
Comment from Hotel Management
May 23, 2024 by Mohamed Sherif, Hotel Management
thank you so much
by A traveller
Posted Feb. 24, 2024 on Expedia
Staff at Reception was too poor in his hospitality and support. We are 3 adults in the room and already booked for the same, so therefore expect to have 3 sets when housekeeping are cleaning the room in terms of towels and other requested from toiletry items etc. Unfortunately, when requesting we have to call again and ask for more. When speaking to front office desk agent, the reply received is "what do you expect, you booked in a 3-star hotel" I will never stay here again and also will not recommend Swiss Bel as a chain of hotels in any of my trips if this is the poor standard, support and training of their staff. Whats an unfortunate SHAME !
Comment from Hotel Management
Feb. 26, 2024 by Mohamed Sherif, Hotel Management
Dear Mr. Osama ,We're deeply sorry for your experience. We know we did not meet your expectations, and we're committed to making things rightWe take your feedback very seriously, and we're truly sorry to hear about your negative experience. We're working hard to improve our products and services, and we appreciate your patience and understandingBest regardsMohamed SherifFront Office Manager
by A traveller from Fredericksburg
Posted Jan. 23, 2024 on Expedia
The Staff are outstanding. The cleaning staff is prompt and thorough and the hotel is very clean and tidy. The stars of the show are the dining staff. Regardless of the demands from visitors they are happy and willing to serve and keep track of meeting customers needs.
Comment from Hotel Management
Feb. 5, 2024 by Mohamed Sherif, Hotel Management
Thank you so much
by A traveller
Perfect for what we needed
Posted Aug. 12, 2023 on HotelsThis hotel was absolutely for what we needed. We had a 15 hour layover in Oman and we have 1 year old twins, so comfort, service, and proximity to the airport were our main considerations, and they were perfect in all those areas and more. It also had the added convenience of a plaza with numerous fast food restaurants, coffee shops and other businesses being a very short walk away. I highly recommend anyone who's either passing through on a layover or just looking for a hotel near the airport to stay here.
Comment from Hotel Management
Sep. 5, 2023 by Mohamed Sherif, Hotel Management
Dear Mr. Tyler Thank you so much for taking the time to review us Looking forward to see you again soon!RegardsMohamed SherifFront Office Manager
by A traveller
Posted Jun. 28, 2023 on Hotels
Comment from Hotel Management
Jun. 29, 2023 by Mohamed Sherif, Hotel Management
Dear Mr. Huzefa ,Thank you so much for taking the time to review us
by A traveller
Posted Jan. 14, 2023 on Hotels
Comment from Hotel Management
Jan. 16, 2023 by Mostafa, Hotel Management
Thanks so much for your fantastic review!
by A traveller
Posted Jul. 12, 2022 on Expedia
the hotel is so close to the airport, staff were polite and helpfull, rooms are clean and diw, the only thing that I didn't like was the view, I booked a room with sea view but there wasn't an actual sea view which I was expecting (so far from the sea), I could see the sea on the horizon )))
Comment from Hotel Management
Jul. 21, 2022 by Mostafa, Hotel Management
Dear Ali,
thank you for staying with us and for the review as well
we are looking forward to welcoming you very soon
Best regards,
Mostafa Abdelatief
by A traveller from Portland
Posted Jun. 5, 2022 on Expedia
Excellent… everything was great, especially the bed… it was super comfortable.
Comment from Hotel Management
Jun. 12, 2022 by Mostafa, Hotel Management
Dear Philip,
thank you very much for the fantastic review and hope to see you soon.
Regrads,
Mostafa Abdellatief
Rooms and Revenue Manager
