Spacious Cabin on the Wisconsin River! Reviews

We regret that you had a poor experience at our lodge. We worked very hard to attend to your needs as soon as we could by providing extra wine glasses and having a repair man arrive as soon as there were issues with the AC. We were not aware of issues with the screen door, but would have sent out someone to attend to it immediately if you had communicated urgency. In terms of the hot upstairs rooms, we did try to communicate with you the need to use the ceiling fans to push warm air back down and to ensure all vents were open. We have never had complaints regarding this before, but we would have helped you to troubleshoot the HVAC situation to ensure better air flow throughout the home if you had communicated your concerns to us. With such a spacious space, this can sometimes be tricky, but not insurmountable. While it is true some aspects of our lodge might require updating, we have never received complaints about cleanliness regarding our bathrooms or our furniture, so we find this quite surprising as we hold our cleaning staff to the highest standard. The bathroom counters are not linoleum but cultured marble and the shower heads are builder standard as far as plumbing is concerned. Per our listing, we provide extensive photographs of the condition of our lodge so guests are aware of what to expect in terms of the layout, the bedrooms, and the bathrooms, and we pride ourselves at providing a positive experience for our guests. Based on your feedback, we have replaced the box spring and mattress in the primary bedroom. As far as price is concerned, we believe our lodge is competitively priced based on the market, and while not the Ritz Carlton, we maintain that it can serve our guests well in terms of its size, beauty, comfort, cleanliness, and privacy. It is regrettable that our lodge did not meet your standards, but we will happily take your constructive feedback forward to best meet the needs of our VRBO guests.