Ratings based on 650 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 26, 2024
Bathrooms should have a night light.
Like the dining room with fireplace
Would like to see gluten free English muffins made by UDI.
Dairy free yogurt
Comment from Hotel Management
Nov. 4, 2024 by Nick Beardsley, Hotel Management
Dear Robert,Thank you for your thoughtful 4/5 review! We’re glad you enjoyed the dining room and fireplace, and we appreciate your suggestions for improvement. We’ll definitely consider adding night lights in the bathrooms and look into offering gluten-free English muffins and dairy-free yogurt. Your feedback is invaluable in helping us enhance our guests' experience. We hope to see you again soon!
by A traveller
Posted Sep. 17, 2024
The staff were nice and helpful. The room wae very clean and fresh smelling.
Comment from Hotel Management
Sep. 17, 2024 by Nick Beardsley, Hotel Management
Thank you for the wonderful review and the perfect rating! We’re delighted to hear that our staff made a positive impression and that you found your room clean and fresh. Your feedback is incredibly encouraging and helps us continue to provide great experiences. We hope to have the pleasure of hosting you again soon!
by A traveller
Posted Aug. 26, 2024 on Hotels
Comment from Hotel Management
Aug. 26, 2024 by Nick Beardsley, Hotel Management
Thank you so much for your fantastic 10/10 review! We’re thrilled to hear you enjoyed your stay and appreciate your kind words. It was a pleasure having you, and we look forward to welcoming you back soon!
by A traveller
Posted Aug. 26, 2024 on Expedia
High ceilings, spacious room, clean, working hot tub and pool, warm & friendly staff. Facility bit dated but a renovation is planned.
Comment from Hotel Management
Aug. 26, 2024 by Nick Beardsley, Hotel Management
Thank you for your wonderful 5/5 review! We're delighted to hear you enjoyed the spacious room, clean facilities, and the hot tub and pool. Your kind words about our warm and friendly staff mean a lot to us. We appreciate your feedback on the facility’s condition and are excited about the upcoming renovations. We look forward to welcoming you back and providing an even better experience!
by A traveller
Posted Aug. 25, 2024 on Expedia
Comment from Hotel Management
Aug. 26, 2024 by Nick Beardsley, Hotel Management
Thank you for sharing your feedback. We're sorry to hear your stay didn't meet your expectations. We strive to provide a better experience for all our guests, so your insights are valuable to us. If you have specific concerns or suggestions, please feel free to reach out directly. We hope to have the opportunity to serve you better in the future.
by A traveller
Posted Aug. 21, 2024 on Hotels
Comment from Hotel Management
Aug. 26, 2024 by Nick Beardsley, Hotel Management
Thank you so much for the perfect 10/10 rating! We’re thrilled to hear you had an exceptional stay. Your positive feedback means a lot to us, and we look forward to welcoming you back in the future!
by A traveller
Posted Aug. 18, 2024 on Expedia
Comment from Hotel Management
Aug. 20, 2024 by Nick Beardsley, Hotel Management
Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with us.We would love to hear more about what made your stay exceptional. Your feedback helps us continue to provide the best possible service and make improvements where needed. If you have any suggestions or thoughts to share, please feel free to reach out to us!We look forward to welcoming you back in the future!
by A traveller
Late check-in nightmare!
Posted Aug. 18, 2024 on HotelsLate check-in nightmare! The entry doors were locked. No one answered the phone on the wall that was supposed to connect to someone to unlock the doors. I called repeatedly for 10 minutes. Tried calling the hotel directly and no one answered. At midnight my family wait more than 15 minutes outside.
Comment from Hotel Management
Aug. 20, 2024 by Nick Beardsley, Hotel Management
I’m really sorry to hear about the trouble you had with your late check-in. It sounds incredibly frustrating and stressful, especially after a long day of travel. We aim to ensure that our guests have a smooth and seamless experience, so it's disappointing to hear that we missed the mark. I’ll definitely bring this to the attention of our team to prevent similar issues in the future.In the meantime, if you haven’t already, please reach out to our customer service department or the hotel’s management directly so we can make things right. Thank you for bringing this to our attention, and I hope the rest of your stay was more enjoyable.
by A traveller
Posted Aug. 16, 2024 on Expedia
Comment from Hotel Management
Aug. 20, 2024 by Nick Beardsley, Hotel Management
Thank you for taking the time to leave a review. We're sorry to hear that your stay didn't meet your expectations. Your feedback is valuable to us, and we’d love to know more about what could have been better. If you have any specific concerns or suggestions, please feel free to share them. We're committed to improving and hope to have the opportunity to provide a better experience in the future.
by A traveller
Posted Aug. 16, 2024 on Expedia
Customer service front desk was OK
Comment from Hotel Management
Aug. 20, 2024 by Nick Beardsley, Hotel Management
Thank you for taking the time to leave a review. We're sorry to hear that your stay didn't meet your expectations. Your feedback is valuable to us, and we’d love to know more about what could have been better. If you have any specific concerns or suggestions, please feel free to share them. We're committed to improving and hope to have the opportunity to provide a better experience in the future.
