Note fondée sur 406 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,2 Propreté de la chambre
2,8 Service et personnel
2,4 Confort de la chambre
2,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Expedia
El lugar es oscuro y feo, cuando caminamos para el lugar del cuarto olia super mal todo, cuando entramos al cuarto el olor era peor, mi niño camino descarso por 1 minutos y ya tenia los pies negros, habia demaciada cucarachas que esta nos camino por encima, el tv no tenia control, eramos 4 y solo habia una toalla y nos dijeron q no habia mas nada. Solo tuvimos 3 horas y nos fuimos porque no soportamos el olor y las cucarrachas y gente afuera del cuarto fumando. SOLO PIDO MI DINERO DE VUELTA. NO LO RECOMIENDO POR FAVOR NADIE SE QUEDE EN ESTE LUGAR.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
We apologize for the unpleasant experience you had during your stay. We understand your concerns regarding the hygiene, odor, and lack of amenities in your room. This is certainly not the quality of service we aim to provide. Rest assured, we will look into the issues you have highlighted and take appropriate measures to rectify them. If you have any further concerns, please reach out to us at guestsupport.na@oyorooms.com. Thank you for bringing this to our attention.
Team OYO
par un voyageur
Publié le 22 sept. 2024 sur Expedia
I do not recommend this property
par un voyageur
Publié le 17 sept. 2024 sur Expedia
When I checked in I ended up having to put another 50$ down on the room. The room he gave us wasn’t what we reserved and he said that he didn’t have any king rooms. Told us to just push the beds together. The light switch didn’t work, had to use the lamp. It was very dirty. The bathroom was dirty, the bed was dirty. No mirror at all. Smelled really bad. There was stuff all over the floors which looked like drugs. Overall 0 out of 10. I wouldn’t go there again.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Lisa, Gestion de l’hôtel
Hi, Samantha! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Lisa
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your feedback with us. We appreciate your kind words and are delighted to hear that you had a comfortable stay with us. It's great to know that our staff provided you with excellent service. We always strive to make our guests feel at home and provide a memorable experience.
If you have any further queries or require assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. We would be more than happy to help you.
Best regards,
Team OYO
par un voyageur
Publié le 9 sept. 2024 sur Hotels
I was not able to stay at my reservation, when I called the facility to give an approximate time of my arrival I was told the facility was overbooked and I would not be able to stay in my reservation. I was told to call hotels.com to secure a reservation. I
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Barbara, Gestion de l’hôtel
Sorry for the unpleasant experience you had with u! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Barbara
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Barbara, Gestion de l’hôtel
Sorry for the inconvenience, Kayla! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Barbara
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Noah, Gestion de l’hôtel
Hi, Koji! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Reserver beware!!!! This place is a scam! Reservations will be canceled upon arrival because they let people extend their stay without considering their reservations for the day. Also hotel is located off a busy highway and behind a run down building. Also this hotel is NOT as pictured. Don’t waste your time with this dump.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Noah, Gestion de l’hôtel
Hi, Erin! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Noah
par un voyageur
Publié le 1 sept. 2024 sur Expedia
It looked like it was a nice hotel at one time not so much now
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Noah, Gestion de l’hôtel
Sincere Apologies, Matthew! We are highly disappointed to see that our guest is not completely satisfied with our services. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Noah
par un voyageur
Publié le 30 août 2024 sur Expedia
The google discription is not up to date at all. We did not even stay here we canceled the reservation at the desk. Its in a totally unsafe environment. I was told they are going to issue me a full refund well im still waiting. Why should i pay for a room that i did not even stay in. I did not go past the front desk.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Noah, Gestion de l’hôtel
We are extremely sorry to know this, Angie! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah
