Ratings based on 626 Guest Reviews

Hear it directly from our travellers
4.0 out of 5
94% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
4 out of 5
by A traveller

Posted Oct. 9, 2024
Comment from Hotel Management
Oct. 14, 2024 by Brandi, Hotel Management
Thank you for the 4-star review! We’re pleased to hear you enjoyed your stay and appreciated the breakfast and cleanliness of our rooms. If there’s anything specific you think we could improve, please let us know. We look forward to welcoming you back!
2 out of 5
by A traveller

Posted Jul. 22, 2024 on Hotels
Room was musty and floors were damp. Air was horrible, should have gone down to front desk to swap rooms but the front desk person was overly helpful and treated me like I didn’t know how to read the prompts on the check in screen when I checked in. A day later I’m now sick from this room and will not be staying again. Bed was at least clean but not the most comfortable and room was very worn
Comment from Hotel Management
Jul. 24, 2024 by NP, Hotel Management
Thank you for sharing your experience with us following your recent stay at our Best Western Plus. We sincerely apologize for the issues you encountered during your visit, including the musty smell, damp floors, and poor air quality in your room. It is truly disheartening to hear that your stay did not meet our usual standards of comfort and cleanliness.We deeply regret any discomfort or inconvenience you experienced, and we apologize if our team did not provide the level of service and assistance you deserved during your stay. Your feedback regarding the interaction at the front desk will be addressed with our team to ensure that all guests are treated with the respect and professionalism they deserve.Maintaining a clean and comfortable environment for our guests is our top priority, and we are sorry that we fell short on this occasion. Please rest assured that we take your concerns seriously and are taking steps to address the issues you mentioned to prevent future occurrences.We understand your decision not to return, and we genuinely apologize for any impact this has had on your experience with us. Should you reconsider, we would appreciate the opportunity to make it up to you with an improved stay.Once again, we apologize for the shortcomings during your visit. If there is anything else you would like to discuss or if you have any further feedback, please feel free to contact us directly.
3 out of 5
by A traveller

Unclean but a deal is a deal

Posted Jul. 22, 2024 on Hotels
Lobby looked nice so at first glance the place seemed nice. The girl at the front desk was very pleasant and checked me in quickly for my 2 night stay. My room looked nice at first but when I went to take off my shoes I noticed that the carpet was very dirty and didn't seem to have been vacuumed in a very long time. There were toenail clippings on the floor between the beds and what I hoped was a beard hair in plain sight. Toenails everywhere and dead grass tracked all over. Needless to say I kept my socks on. When I headed out for dinner that evening I stopped at the front desk and asked the clerk if they could send someone up to vacuum at their earliest convenience. He said, "Yes, I need to write it down because if I don't write it down it won't get done." So he grabbed a notepad and wrote 'Vacuum- #2**' for housekeeping. Shower was nice with good water pressure. There were 2 bottles of conditioner on the counter and no shampoo. Toilet made weird noises while refilling. I had breakfast in the morning and was actually pleased with the selection and offering of biscuits and gravy. Right before I headed out for work I heard the cleaning crew in the room next door vacuuming so I had high hopes that my room would be cleaned as well. I came back late that evening to my bed made, trash emptied and still the same toenails on the floor. Floor never got vacuumed during my entire stay even after specifically asking for it. I'll be staying elsewhere on my next visit to Muskogee.
Comment from Hotel Management
Jul. 24, 2024 by NP, Hotel Management
Thank you for sharing your detailed feedback regarding your recent stay at our Best Western Plus. We sincerely apologize for the issues and inconveniences you encountered during your visit. Your experience does not reflect the high standards we strive to maintain, and we regret that we fell short of your expectations.We are deeply sorry to hear about the cleanliness issues in your room, including the dirty carpet and presence of debris on the floor. This is unacceptable, and we have addressed this with our housekeeping team to ensure that thorough and diligent cleaning procedures are followed moving forward.Furthermore, we apologize for the inconvenience caused by the lack of shampoo and the unusual noise from the toilet. Rest assured, we are taking steps to rectify these maintenance issues promptly.It is disappointing to hear that despite your request for vacuuming, it did not happen during your entire stay. This is not indicative of our usual service, and we apologize for the oversight in following through with your request.On a positive note, we are glad to hear that you enjoyed the breakfast selection and found the shower satisfactory.We understand your decision to seek accommodations elsewhere for your next visit to Muskogee, and we sincerely apologize for any disappointment caused. Should you reconsider staying with us again, we would welcome the opportunity to provide you with a much-improved experience.Once again, we apologize for the shortcomings during your stay. If there is anything else you would like to discuss or if you have any further feedback, please feel free to contact us directly.
5 out of 5
by A traveller

Posted Jul. 21, 2024 on Hotels
Comment from Hotel Management
Jul. 24, 2024 by NP, Hotel Management
Thank you so much for your 5-star rating! We're delighted to hear that you had a wonderful experience at our Best Western Plus. Your satisfaction is our top priority, and we're thrilled that everything from our friendly service to our accommodations met your expectations.If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay!
5 out of 5
by A traveller

Posted Jul. 19, 2024 on Hotels
Comment from Hotel Management
Jul. 20, 2024 by NP, Hotel Management
Thank you so much for your perfect rating! We're delighted that you had a fantastic experience during your stay at Best Western Plus. It's wonderful to hear that everything from the cleanliness of your room to the comfort of the bed and the quality of our service and breakfast met your expectations. We truly appreciate your feedback and look forward to hosting you again for another outstanding stay!
1 out of 5
by A traveller

Posted Jul. 19, 2024 on Hotels
Comment from Hotel Management
Jul. 19, 2024 by NP, Hotel Management
We apologize for falling short of your expectations during your recent visit. We strive to provide exceptional service and experiences to all our guests, and we regret that we did not meet that standard on this occasion. Please reach out to us directly so we can address your concerns.
4 out of 5
by A traveller

Posted Jul. 11, 2024 on Hotels
Comment from Hotel Management
Jul. 15, 2024 by NP, Hotel Management
Thank you for your feedback and for rating your experience an 8 out of 10. We're glad to hear that you had a generally positive stay with us.We appreciate your input as it helps us identify areas where we can improve. If there's anything specific you think we could do better, please feel free to share. We're committed to providing our guests with the best possible experience and hope to exceed your expectations on your next visit.Thank you again for choosing to stay with us. We look forward to welcoming you back soon.
3 out of 5
by A traveller

Posted Jul. 11, 2024 on Expedia
Basic property, rooms were a bit dated and worn, staff was helpful and friendly.
Comment from Hotel Management
Jul. 11, 2024 by NP, Hotel Management
Thank you for sharing your feedback with us. We're glad to hear that you found our staff helpful and friendly during your stay. We apologize if you found the rooms to be a bit dated and worn; please know that we are continuously working on upgrades and improvements to enhance our guests' experience. Your comments are valuable to us, and we hope to welcome you back for an improved stay in the future.
3 out of 5
by A traveller

Not what I was expecting :(

Posted Jul. 9, 2024 on Hotels
Curtain in our room had mold as well as the bathroom door was falling apart. Even with the air turned down our room was hot all night unless the air was running at that time. Had 3 people staying but only was given two towels and no hand towels or washcloths. Also if you go be sure to bring your own toiletries. This was the first time I didn’t pack any because we were only staying overnight and I was going to use what they normally supply but we weren’t given any. Was not what I was expecting. Area did seem nice though!
Comment from Hotel Management
Jul. 10, 2024 by NP, Hotel Management
Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you experienced during your recent stay. Your feedback is invaluable to us as it helps us identify areas for improvement.We apologize for the mold on the curtain, the condition of the bathroom door, and the discomfort caused by the room temperature. We are addressing these maintenance issues immediately to ensure they are resolved for future guests.Regarding the towels and toiletries, we apologize for the oversight. It's important to us that every guest has a comfortable and convenient stay, and we regret that we fell short in this regard.We appreciate your positive note about the area, and we're glad you found it pleasant. Your satisfaction is very important to us, and we would welcome the opportunity to make things right. If you would like to discuss your experience further or if there's anything else we can do to address your concerns, please contact us directly.Once again, we apologize for the inconvenience caused and hope to have the opportunity to provide you with a much-improved experience in the future.
2 out of 5
by A traveller

Posted Jul. 8, 2024 on Hotels
Booked bc of pool. Arrived pool shut down. Disappointed kids.
Comment from Hotel Management
Jul. 9, 2024 by NP, Hotel Management
We apologize for the disappointment caused by the temporary closure of our pool during your recent stay. We understand how important it is for families, especially children, to have access to this amenity, and we regret any inconvenience this may have caused.Our team strives to maintain our facilities to ensure they are safe and enjoyable for all guests. While we did experience a brief closure for necessary maintenance or cleaning, we regret that it impacted your experience.Your feedback is important to us, and we appreciate your understanding. We hope that overall you enjoyed your stay with us and that we can welcome you back for a more seamless experience in the future. If there's anything else we can do to enhance your next visit, please let us know.