Note fondée sur 16 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
3,7 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 août 2024 sur Expedia
Quiet place, internet was sporadic.
par un voyageur
Nice on surface but…
Publié le 24 juill. 2024 sur HotelsThe reception was very good, but the room, while very large, was shabby. Both desk chars were broken - one with completely broken legs. Bathroom features were worn and hot water was not working. Using a computer desk was awful. Not helpful for business stays.
Noted many refurbishments being done.
par un voyageur
Last time
Publié le 29 mai 2024 sur HotelsRoom was ok, bed was rock hard and the bathroom looked like it was still under construction. Only amenity provided was a small single bar of soap, the toilet was jammed in a corner making it difficult to even access, and tv struggled to even show a movie.
Commentaires de Gestion de l’hôtel
30 mai 2024 par Ms.Omune, Gestion de l’hôtel
Dear James, thank you for your feedback about your recent stay. We sincerely apologize that your experience was not as expected, particularly with the bathroom's condition and amenities..We understand your disappointment with the uncomfortable hard bed we shall review the mattress on the room you stayed in and see to having options of softer beds also we will be making sure we double check the rooms to make sure we have all the rooms amenities in place.Our main goal being continuous development and customer satisfaction your review is giving us a bigger window for that and for that we will always appreciate the effort taken to leave us a review.We hope we can welcome you again for a good and even better experience next time. Karibu tena Isamilo Grand Hotel!!
par un voyageur
Publié le 7 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 mai 2024 par Omune Phina., Gestion de l’hôtel
Dear esteemed customer,Thank you for staying with us here at Isamilo Grand Hotel and sharing your stay experience.We would love to have you here again for a stay.With thanks,Reservations.
par un voyageur
Amazing
Publié le 8 janv. 2024 sur HotelsAmazing hotel, would recommend!
par un voyageur
Possible potential
Publié le 9 déc. 2023 sur HotelsBeautiful hotel but needs so much more to be considered 3 stars. Atmosphere is great, pool wonderful, rooms are spacious.
Sundries are severely lacking, beds are uncomfortable, and food quality is below average. Its a little ways away from the markets and shops but its quiet and relaxing.
par un voyageur
Publié le 28 sept. 2023 sur Expedia
I was supposed to stay here, but didn't it make it due to my flight. However, the hotel still charged me - but nearly triple the agreed to price. Be very careful with this hotel to avoid being defrauded
Commentaires de Gestion de l’hôtel
30 mai 2024 par David, Gestion de l’hôtel
Dear Randy, I'm so sorry to read of what you had faced. Being that you had booked through expedia/ hotels.com all the changes you wish to make to the booking is to be done through them. For the same the the charges done were all done by the extranet.
par un voyageur
Publié le 27 sept. 2023 sur Hotels
par un voyageur
Publié le 24 sept. 2023 sur Hotels
par un voyageur
Value for money
Publié le 10 juill. 2023 sur HotelsNice and big rooms with a wonderful view of the lake
Commentaires de Gestion de l’hôtel
29 juill. 2023 par Front office Manager , Gestion de l’hôtel
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear you enjoyed the stay, our hotel aims to provide a truly unique experience, and we work hard to exceed your expectations. We are looking forward to welcoming you back to our hotel
