Note fondée sur 9 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,0 Service et personnel
4,6 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Nice location but Checkin service not good
Publié le 17 juin 2024 sur HotelsImpossible to reach the hotel by phone, email, WhatsApp before the stay to ask questions.
Hidden fees not included in the price and never mentioned anywhere (20€)
Our reservation was not in the system, we had to argue not to pay twice.
Nice hotel, nice view, nice service once your are in.
par un voyageur
Publié le 12 mai 2024 sur Hotels
par un voyageur
Publié le 5 oct. 2024 sur Hotels
par un voyageur
Publié le 2 mars 2024 sur Hotels
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Meh. That's about the best word for it. It's not the staff or facilities, but the general service is just not up to par for Accor. Ask for an African tea - wait 30 minutes and get a cup of water with a tea bag. Dinner? A very expensive mediocre buffet - there is zero option for anything else or a place to go because, well, you're a game park - in a cafeteria-like setting. It was not good. Many more options close by for a better experience, and you won't wonder why you chose this place over the others.
par un voyageur
Publié le 28 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
10 janv. 2024 par Elma, Gestion de l’hôtel
Dear Omar,Thank you very much for your feedback regarding your stay with us.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we look forward to welcoming you back in the near future.Kind Regards,Elma LabuschagneGeneral Manager
par un voyageur
Publié le 8 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
11 déc. 2023 par Elma, Gestion de l’hôtel
Dear LeAnn,Thank you very much for your feedback regarding your stay with us.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we look forward to welcoming you back in the near future.Kind Regards,Elma LabuschagneGeneral Manager
par un voyageur
Great comfort with expensive food
Publié le 8 déc. 2023 sur HotelsNice comfortable resort in the midst of Akagera. Everything was well done. Be aware that food prices at hotel are too high for the location
Commentaires de Gestion de l’hôtel
11 déc. 2023 par Elma, Gestion de l’hôtel
Dear Marc,Thank you very much for your feedback regarding your stay with us.Your feedback is important to us, to continuously improve our services and product.We look forward to welcome you back in the near future.Kind Regards,Elma LabuschagneGeneral Manager
par un voyageur
Publié le 10 nov. 2023 sur Expedia
Staff went above and beyond to assist.
par un voyageur
Publié le 3 nov. 2023 sur Expedia
