Note fondée sur 916 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 déc. 2024
Commentaires de Gestion de l’hôtel
19 janv. 2025 par Guest Services Associate, Hilton Myrtle Beach, Gestion de l’hôtel
I'm sorry to learn that your visit was not the seamless experience we promised. We believe in creating unforgettable stays with exceptional service, immaculate rooms, and unique experiences. We are proud of the culture and team we've assembled, allowing us to quickly address and resolve any guest issues, ensuring a delightful and inspiring experience for our guests. Your stay will be subject to a comprehensive and thorough evaluation by our hotel management. I sincerely apologize for our failure to live up to our promise. I hope you will allow us the chance to make it up to you in the future.Regards, Guest Services Associate, Hilton Myrtle Beach
par un voyageur
Publié le 21 oct. 2024 sur Expedia
Convenient location, close to amenities and airport. Property is tired, looking, VERY tired. No pool/beach service, I understand that it is off-season, but someone should be available other than the one bartender at the wet whistle checking on guests, picking up dirty towels and trash, all of this just accumulating during the say. Outside railings have cobwebs and chipped paint. Exterior is in need of major TLC. We stayed at the Marriott last time, thought we would give the Hilton a try this time. Will not be returning here again. Not up to par with Hilton standards.
Commentaires de Gestion de l’hôtel
29 oct. 2024 par Guest Services Associate, Hilton Myrtle Beach, Gestion de l’hôtel
It's disconcerting that your experience with us was not the exceptional stay we aim to provide. We strive to make every stay remarkable, offering superior service, spotless accommodations, and exceptional experiences. Our dedication to guest satisfaction is reflected in our team and the culture we've established, prioritizing quick resolution of any issues so our guests can continue to enjoy their stay. We highly value your experience, and our management team will conduct a thorough review and assessment of all aspects of your stay. I deeply regret that we did not meet your expectations on this occasion. I hope you will give us another opportunity to showcase the true magic of our property.Regards, Guest Services Associate, Hilton Myrtle Beach
par un voyageur
Publié le 20 oct. 2024 sur Hotels
Hotel needs renovations.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Guest Services Associate, Gestion de l’hôtel
We appreciate your feedback regarding your recent stay with us. Our goal is to offer a comfortable, convenient, and personalized experience for every guest, and your rating aids us in our ongoing quest to enhance our services. We trust the rest of your stay was pleasant, and we're thankful for selecting our property for your accommodation. We hope you'll contemplate returning in the future, as we'd love the opportunity to highlight just how exceptional our property can be.Regards, Guest Services Associate, Hilton Myrtle Beach
par un voyageur
Publié le 20 oct. 2024 sur Expedia
the shuttle service was nice though not very professionally run. They moved us from the first room they put us in because it was not ocean front which is what i reserved or thought i had reserved.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Guest Services Associate, Gestion de l’hôtel
Thank you for providing feedback on your recent stay with us. Our mission is to deliver a comfortable, convenient, and personalized experience for all our guests, and your rating is instrumental in helping us refine our services. We hope the remainder of your stay was enjoyable, and we're appreciative of your choice to stay at our property. Should your travels bring you back, we'd be delighted to demonstrate the exceptional quality of our property once more.Regards, Guest Services Associate, Hilton Myrtle Beach
par un voyageur
Publié le 19 oct. 2024 sur Expedia
The inside was very dark and gloomy. Felt like walking around a ghost hotel. Came for a conference. Would not choose to stay for vacation. Room had a fridge that was too small, no shelves, and didnt get cold. Room had poor lighting. Welcoming us to our room were tags on bottle water for 5 dollars. For the price i expected more than the average hotel. We did not see what was so special about the hilton.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Guest Services Associate, Gestion de l’hôtel
We appreciate you taking the time to share your feedback regarding your stay. Your rating guides us in enhancing our standards of service. We apologize if certain aspects of your stay did not meet your expectations. Our mission is to provide a warm, comfortable, and personalized experience for our guests. Your feedback is pivotal for us, and we will utilize it to ensure continual improvements in our service. Nevertheless, we're glad to hear that you enjoyed the remainder of your stay. We value your patronage and look forward to the opportunity to prove our dedication to quality on your next visit.Regards, Guest Services Associate, Hilton Myrtle Beach
par un voyageur
Publié le 18 oct. 2024 sur Expedia
All was mostly good. However, water pressure low and hot water took a long time to come. Cleaning staff was polite but the language barrier was a problem.
I would go back again, knowing a little more about how to best navigate.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Guest Services Associate, Gestion de l’hôtel
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us, and it will further assist us in raising our high levels of service. While we do our best to always deliver a great experience, it appears that you experienced some missteps that caused you some frustration. It is our goal to ensure that we deliver an inviting, comfortable, and personalized experience. Please be assured that your feedback is important to us and will be used to ensure we are always refining and expanding the service we deliver to our valued guests. However, it sounds like the rest of your stay was enjoyable! I am so glad you chose us for your stay. I hope you can give us another chance in the future to show you how wonderful our property really is.Regards, Guest Services Associate, Hilton Myrtle Beach
par un voyageur de Myrtle Beach
Publié le 15 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Guest Services Associate, Gestion de l’hôtel
Thank you very much! We’re glad you enjoyed our property and that overall you had a great stay with us. We aim for our guests to have wonderful experiences so I am thrilled this was the case. It will be a pleasure to share your kind words with everyone who helped to create such a positive, lasting impression. Thank you again for sharing your review. It sure has been a pleasure to have you stay with us.Regards, Guest Services Associate, Hilton Myrtle Beach (Human Written)
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Guest Services Associate, Gestion de l’hôtel
Your rating is valued, and we're thankful for your positive comments. We're pleased that you had an overall good stay at our hotel and that you found our property appealing. Our team aims to provide a pleasant experience for our guests, and your feedback reaffirms our efforts. We'll pass on your kind words to those who contributed to your positive impression. Thank you for sharing your review, and it was our pleasure to have you as our guest.Regards, Guest Services Associate, Hilton Myrtle Beach (Human Written)
par un voyageur
Publié le 12 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Guest Services Associate, Gestion de l’hôtel
Thank you for your great rating! Your feedback encourages us to maintain and enhance our standards. We're happy to know we met your expectations and look forward to your return visit.Regards, Guest Services Associate, Hilton Myrtle Beach (Human Written)
par un voyageur
Publié le 11 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Guest Services Associate, Gestion de l’hôtel
Your positive rating made our day! Thank you for your feedback, which reflects our commitment to good service. We look forward to welcoming you back and making your future stay just as enjoyable.Regards, Guest Services Associate, Hilton Myrtle Beach (Human Written)
