Note fondée sur 881 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 août 2024 sur Expedia
Terrible service. The bathroom was dirty snd it took them 6 hours to clean it. Will not be going back
Commentaires de Gestion de l’hôtel
31 août 2024 par Guest Services Associate, Gestion de l’hôtel
I'm deeply saddened to hear that your stay did not live up to our expectations. We are committed to providing a standout hospitality experience, featuring excellent service, clean rooms, and unique moments. We take great pride in our team’s expertise and the culture we've built, which enables us to resolve any guest issues swiftly and ensure a smooth, memorable experience. Our management team is dedicated to understanding your experience fully and will carefully examine all aspects of your stay. I am sorry that we failed to deliver the experience we promised. I hope you will give us another opportunity in the future to show you the beauty and comfort of our property.Regards, Guest Services Associate, Hilton Myrtle Beach
par un voyageur
Don't Stay Here!
Publié le 26 août 2024 sur HotelsThe hotel needs to be renovated. In my first room, the bathroom smelled like urine. Ibwas moved to a second room and rhe bathroom was full of mold, paint hanging from the ceiling, the bathroom door was splintered severely at the bottom. The hotel room door frame was rusted. The carpet didnt look clean or the chairs.
Commentaires de Gestion de l’hôtel
31 août 2024 par Guest Services Associate, Gestion de l’hôtel
It's very disheartening to learn that your experience with us was not up to our standards. We're committed to giving our guests nothing but the best - with exceptional service, immaculate rooms, and unforgettable experiences. We take great pride in our team’s expertise and the culture we've built, which enables us to resolve any guest issues swiftly and ensure a smooth, memorable experience. We value your experience, and our management team will thoroughly review and assess all aspects of your stay. I understand that we failed to live up to our promise, and for that, I sincerely apologize. I hope you will give us the opportunity to make it up to you in the future.Regards, Guest Services Associate, Hilton Myrtle Beach
par un voyageur
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 août 2024 par Guest Services Associate, Gestion de l’hôtel
I am so sorry to learn that your stay with us was not the stress-free experience we intended. Our mission is to exceed guest expectations with outstanding service, clean rooms, and memorable stays. We are proud of the culture we've built and the responsiveness of our team, allowing us to resolve issues promptly and provide an inspiring hotel experience. We value your experience, and our management team will thoroughly review and assess all aspects of your stay. I am sorry we didn't live up to your expectations, and I apologize for that. I hope you will give us another chance to provide the fantastic experience we are known for.Regards, Guest Services Associate, Hilton Myrtle Beach
par un voyageur
Publié le 23 août 2024 sur Expedia
They seemed to know what you needed even when you didn’t know it.
Commentaires de Gestion de l’hôtel
24 août 2024 par Guest Services Associate, Gestion de l’hôtel
What a pleasure to learn that you loved all aspects of your stay! I am delighted that you had wonderful experiences with our hotel staff, our dining options and your accommodations, as we are always striving to provide the highest level of guest service. We love that you benefited from all the amenities and our thoughtful offerings, designed to delight and guarantee a seamless visit. We love to hear from our satisfied guests, and it does mean so much to us that you have taken the time to supply this review. Again thank you for sharing your rating and we invite you to join us again!Regards, Guest Services Associate, Hilton Myrtle Beach
par un voyageur
Publié le 23 août 2024 sur Expedia
Top notch just like every time
Commentaires de Gestion de l’hôtel
24 août 2024 par Guest Services Associate, Gestion de l’hôtel
Thank you very much for your stellar rating of our property. It is so wonderful that you thought so highly of the quality of product and service we offer. My colleagues really do take the greatest care in making sure they look after our guests, in delivering the highest and most attentive levels of service. I am so pleased they looked after you, and will have great pleasure in sharing your rating with them. We are delighted to learn that you hold us in such high regard and once more, we appreciate your wonderful review. We can’t wait to welcome you home again soon!Regards, Guest Services Associate, Hilton Myrtle Beach
par un voyageur
Publié le 21 août 2024 sur Expedia
the place was nice! staff are awesome and the service is good
Commentaires de Gestion de l’hôtel
23 août 2024 par Guest Services Associate, Gestion de l’hôtel
Thank you for your splendid rating of our property. We're overjoyed to hear you value the high-quality service and products we strive to deliver. Our team works diligently in ensuring our guests receive the most attentive and high-standard service - I'm thrilled they succeeded in meeting your needs. Your fantastic rating will be shared with them with much delight. Your high opinion of us is greatly appreciated, and once again, your fabulous review brightens our day. We can't wait for the chance to welcome you back home soon!Regards, Guest Services Associate, Hilton Myrtle Beach
par un voyageur
Publié le 21 août 2024 sur Expedia
Front desk employees were so nice and kept us updated on our room!
Only thing was work going on around the building, very loud at times
Commentaires de Gestion de l’hôtel
23 août 2024 par Guest Services Associate, Gestion de l’hôtel
Thank you for your positive rating and kind words! We're delighted to hear that your stay was memorable, especially thanks to the outstanding interaction with our team members. Our goal is to ensure that every guest feels welcomed and appreciated, and we're thrilled that our staff made that possible for you. Your feedback motivates us to continue providing exceptional service, and we can't wait to have you back with us again.Regards, Guest Services Associate, Hilton Myrtle Beach
par un voyageur
Publié le 19 août 2024 sur Expedia
It was very beautiful and the staff was very helpful and polite.
Commentaires de Gestion de l’hôtel
19 août 2024 par Guest Services Associate, Hilton Myrtle Beach, Gestion de l’hôtel
Your excellent rating and feedback brightened our day! We're thrilled to learn about your memorable stay, particularly the great interaction with our team members. Providing personalized and attentive service is what sets us apart, and we're glad that you experienced that during your visit. Thank you for recognizing our staff's efforts, and we eagerly await your return for another exceptional experience.Regards, Guest Services Associate, Hilton Myrtle Beach
par un voyageur
Publié le 18 août 2024 sur Expedia
very welcoming staff in all areas of hotel. It was a great short stay for a mother - daughter getaway.
Commentaires de Gestion de l’hôtel
19 août 2024 par Guest Services Associate, Hilton Myrtle Beach, Gestion de l’hôtel
Thank you immensely for your glowing review! Knowing that you found our service and product top-notch brings us immense joy. Your commendation will be shared with our hardworking team, who will be inspired by your positive feedback. We look forward to the pleasure of welcoming you back for another unforgettable experience at our property!Regards, Guest Services Associate, Hilton Myrtle Beach
par un voyageur
Publié le 18 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 août 2024 par Guest Services Associate, Gestion de l’hôtel
Thank you for taking the time to rate your experience with us! Your rating brings us joy and pride. We're happy to learn that you had a good time at our hotel, and your feedback motivates our team to continue delivering top-notch hospitality. We look forward to welcoming you back for another great stay.Regards, Guest Services Associate, Hilton Myrtle Beach
