Note fondée sur 885 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 août 2024 par GM, Gestion de l’hôtel
Dear Alexandre, We're disappointed your time with us was anything less than perfect. We hope to share a more positive experience with you soon. Thank you for staying with us. Sincerely, Jose Machuca, GM
par un voyageur
Publié le 6 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 mai 2024 par Shaunase, Gestion de l’hôtel
Thank you for taking the time to rate your stay! We are happy to hear you enjoyed your time with us! Please visit us again soon!
par un voyageur
Publié le 12 oct. 2024
This is a great hotel. My only complaint is the bed. The mattress is hard as a rock. Neither of us slept well at all. Other than that, it's a great hotel. The restaurant has excellent food and the bartender, Bubba, is a delight!
Commentaires de Gestion de l’hôtel
13 oct. 2024 par GM, Gestion de l’hôtel
Dear Kara, Thank you for acknowledging our updated hotel and friendly associates even though you did not find our beds to your liking. I'm sorry that you did not experience a good night's sleep. Your comfort is very important to us. We appreciate your sincere feedback, which fosters improvement for future stays. Best, Jose Machuca, GM
par un voyageur
Publié le 7 sept. 2024
Very much enjoyed or stay. Beds are the most comfortable we’ve ever had. Love staying there. Not to thrilled with paying $30 a day to park in their parking garage and on top of that its valet. Wasn’t having anything to do with that. Told the guy I park my own car and her allowed me. Will look to other hotels. Parking was a big turn off. Breakfast was great.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Shaunase, Guest Services Manager, Gestion de l’hôtel
We appreciate your honest feedback about our parking policy. With our garage not being attached, we try to provide the best parking option but we understand if it's not everyone's preferred preference. We'd love to have you stay with us again in the future!
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Shaunase, Gestion de l’hôtel
We appreciate you taking the time to rate your stay with us and we hope to have you stay with us again soon!
par un voyageur
Publié le 17 août 2024 sur Expedia
Customer service was terrible. We arrived early at the property after driving 8 hours and asked for a a room a bit earlier, the hotel charges 50 for early arrivals but this isn’t stipulated anywhere. They also removed the free self parking only allows valet parking for 25 a night. The staff did very little to make me feel welcome when arrived, didn’t even offer the free water bottles they are supposed to offer guests at check-in. During the stay I asked for housekeeping to vacuum and never showed up. The pool smelled fine the first day but by the second day it smelled nothing short of butth*le to be frank. I’ve come to this property for years and enjoyed my stay but this time around it was terrible between the poor customer service and the condition of the pool and their new fees for literally everything, value not worth the price. Try somewhere else.
Commentaires de Gestion de l’hôtel
17 août 2024 par Tracie , Gestion de l’hôtel
I apologize for the issues you had during your stay. Check in starts at 4pm and we do complimentary early check in starting at 2pm. Any earlier we do have a fee but we do have luggage storage and will give you access to the resort, pool area etc. The parking has not been free since we changed to a Homewood years ago. We do offer the water everyday and it is always available at the desk. We do have attendants in the pool and no one had complained of the smell so I am sorry that we could not tend to the issue. We are sorry that this stay was not up to standards we strive to make every guest experience a great one. And we will use this feedback to help to improve on our service.
par un voyageur
Publié le 14 août 2024 sur Expedia
The toilet was not working properly and the handle of the sink too besides that it’s clean and good place to stay but they should ck that everything is in working conditions
Commentaires de Gestion de l’hôtel
15 août 2024 par Shaunase, Gestion de l’hôtel
We strive to make sure you are comfortable when you're staying with us and apologize for those inconveniences. We appreciate your honest feedback and hope you will consider a stay with us again!
par un voyageur
Publié le 13 août 2024 sur Expedia
Esta bien el hotel pero le falta limpieza alos cuartos
Commentaires de Gestion de l’hôtel
13 août 2024 par GM, Gestion de l’hôtel
Dear Julio, I am glad you had a nice overall experience and thank you for sharing your review. I have noted your feedback and hope you'll visit us again soon! Sincerely, Jose Machuca, GM
par un voyageur
Publié le 11 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 août 2024 par Shaunase, Gestion de l’hôtel
Thank you for your feedback!
par un voyageur
Publié le 10 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par GM, Gestion de l’hôtel
Dear April, I am sorry that something impacted your satisfaction with our hotel. We appreciate you taking the time to share your review and hope to provide you with a WOW experience in the future. Thank you for staying with us. Sincerely, Jose Machuca, GM
