Note fondée sur 84 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,3 Confort de la chambre
2,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great view but dirty and outdated conditions
Publié le 16 oct. 2024 sur HotelsIt was an ocean front room so it had a great view but the room was very outdated and nasty. It was very dirty and the cabinets were full of roaches
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Leslie AGM, Gestion de l’hôtel
Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the breathtaking oceanfront view; however, we sincerely apologize for the condition of your room during your visit.It is unacceptable that you encountered cleanliness issues, including pests, and we understand how this could have impacted your overall experience. Please rest assured that we take such matters very seriously and will address them immediately with our housekeeping team to ensure that our standards are upheld.Additionally, we appreciate your comments about the need for updates within our accommodations. Your insights are invaluable as they help us prioritize improvements moving forward.We hope you will consider giving us another chance in the future so we can provide you with a much-improved experience.Thank you once again for your feedback.
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Leslie P., AGM, Gestion de l’hôtel
Thank you for taking the time to share your experience with us. We are thrilled to hear that you rated your stay a perfect 5 out of 5! Your satisfaction is our top priority, and it is rewarding to know that we met your expectations.We appreciate your kind words and hope to welcome you back soon for another exceptional stay. Should you have any specific requests or preferences during your next visit, please do not hesitate to let us know.
par un voyageur
Publié le 14 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Leslie P., AGM, Gestion de l’hôtel
Thank you for taking the time to share your experience with us. We are thrilled to hear that you rated our hotel a perfect 10/10! Your enthusiastic feedback is incredibly encouraging and serves as a testament to our team's commitment to providing exceptional service and accommodations.We strive to create memorable experiences for all our guests, and it is rewarding to know that we met your expectations. Should you have any further comments or suggestions, please do not hesitate to reach out. We look forward to welcoming you back in the future!
par un voyageur
Great view
Publié le 13 oct. 2024 sur HotelsIt was nice and clean.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Leslie P., AGM, Gestion de l’hôtel
Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that you rated us a perfect 10/10!Your kind words serve as a wonderful affirmation of our team's efforts to provide exceptional service and create memorable experiences for our guests. We are committed to maintaining these high standards and continuously improving our offerings.We look forward to welcoming you back in the future and hope your next visit is just as enjoyable!
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Was in town visiting from FL. Was kind of skeptical staying at The Palette Resort Myrtle Beach based of reviews. There are other hotels also, bear this one. Do, it can be confusing on picking a hotel for your stay. But nice scenery and beach is right behind hotel. A lot stores, things in the area that are in walking distance near by. People are nice and friendly and staff Leslie, Crystal and Shanique was very courteous, nice and fast response to my concerns and matters when it came to the room. I will say the hotel definitely needs a update on renovations, but overall everything was fine and the beach was my favorite part of the trip to Myrtle Beach, South Carolina.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Leslie P., AGM, Gestion de l’hôtel
Dear Yolanda,Thank you for taking the time to share your experience during your recent stay at The Palette Resort Myrtle Beach. We appreciate your candid feedback and are pleased to hear that you enjoyed the beautiful scenery and convenient location of our hotel.We understand that choosing a hotel can be a daunting task, especially with varying reviews. We are delighted that our friendly staff, including myself, Crystal, and Shanique, were able to address your concerns promptly and ensure a pleasant stay. Your kind words about their courteous service will certainly be shared with them.We also acknowledge your comments regarding the need for renovations. Please rest assured that we continuously strive to improve our facilities and guest experience, and your insights will help guide our future enhancements.It is wonderful to know that the beach was the highlight of your trip! We hope it provided you with many memorable moments during your visit to Myrtle Beach.Thank you once again for sharing your thoughts. We look forward to welcoming you back in the future!Warm regards,
par un voyageur
Publié le 6 oct. 2024 sur Expedia
The property was poorly kept and had a horrible odor,facilities dirty as in pool, furniture and linens filthy
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Leslie P., AGM, Gestion de l’hôtel
Dear Joshua,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the experience you described and appreciate your bringing these issues to our attention.It is concerning to hear that the property did not meet your expectations in terms of cleanliness and maintenance. A pleasant environment is paramount for our guests, and we are deeply sorry that we fell short in this regard. We take such matters seriously and will be addressing these concerns with our housekeeping team immediately to ensure that necessary improvements are made.The unpleasant odor you mentioned is particularly troubling, as it should not be part of our guests' experience. Rest assured, we will investigate this issue thoroughly.Thank you once again for your valuable input.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
I loved everything
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Leslie P., AGM, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you had a 5/5 experience and that our services met your expectations.Your satisfaction is our top priority, and it is truly rewarding to know that we succeeded in providing you with an enjoyable stay. We appreciate your kind words and look forward to welcoming you back in the future.Should you have any further comments or suggestions, please do not hesitate to reach out.Warm regards,
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Leslie AGM, Gestion de l’hôtel
Dear Stefanie,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely regret to hear that your experience did not meet your expectations and appreciate your candid assessment.We strive to provide our guests with a comfortable and enjoyable environment, and it is disheartening to learn that we fell short during your visit. Your comments are invaluable in helping us identify areas for improvement, and we will certainly address the issues you encountered with our team.If you would be willing, we would greatly appreciate any additional details about your experience so we can ensure these matters are resolved effectively. Our goal is always to enhance our services and provide a better experience for all of our guests.Thank you once again for your feedback, and we hope you might consider giving us another opportunity in the future.Warm regards,
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Rooms had mold, beds were uncomfortable, roaches in the rooms. Pools were dirty
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Leslie AGM, Gestion de l’hôtel
Dear Kourtney,Thank you for taking the time to share your concerns regarding your recent stay with us. We sincerely apologize for the issues you encountered, as they do not reflect our standards of cleanliness and comfort.We are particularly troubled to hear about the presence of mold in your room, uncomfortable bedding, and pest issues. Please rest assured that we take these matters very seriously and will be addressing them immediately with our maintenance and housekeeping teams to ensure a thorough inspection and resolution.Additionally, we regret that our pool facilities did not meet your expectations during your visit. Cleanliness is a top priority for us, and we will reinforce our cleaning protocols to prevent such occurrences in the future.Your feedback is invaluable as it helps us improve our services for all guests. We hope you will consider giving us another chance to provide you with a much-improved experience.Thank you once again for bringing these matters to our attention.Sincerely,
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Leslie AGM, Gestion de l’hôtel
Dear Jesica,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your rating of 6/10 and would love to know more about what could have made your experience better. Your insights are invaluable as we strive to improve our services.We hope to welcome you back in the future for an even better experience.
