Note fondée sur 1 509 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,4 Service et personnel
3,4 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 mai 2019 sur Expedia
La lazy river et le parc aquatique sont tres bien. Je n'ai pas pu stationner ma moto car elles sont interdites. Lorsque j'ai demande de m'expliquer la raison, ils ont ete tres sec en me disant que c'est la politique ! Il n'y a pas de chemin sur le site, seulement un stationnement. J'ai du stationner dans la rue plus loin. Pour cette raison, je ne retournerai pas a cet hotel.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
My stay was good just need better communication
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Joy GSM, Gestion de l’hôtel
Thank you for your stay with us at Sand Dunes Resorts.We're pleased to see that you enjoyed our Resort.If there’s anything else we can do to enhance your experience on your next visit, please don’t hesitate to let us know. We look forward to welcoming you back soon!
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Rooms were updated and very nice. Could have used a few throw rugs on the tile floors to wipe your feet.I haven’t stayed there several years but the overall property is seriously dated. Really need some work especially the water park. We stayed there for 6 days and received no maid service. Only got clean towels upon request.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Joy GSM, Gestion de l’hôtel
Thank you for your recent stay with us at North Shore Hotel.Your satisfaction is our priority, and it is nice to know that we met your expectations. We want to make every guest's stay seamless and comfortable. If you stay with us more than 3 days you can schedule housekeeping with the front desk. I apologize you were not informed of this at check in.If there is anything else we can do to make your future stays even better, please feel free to let us know.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Very pleased with the overall stay. It was clean and the staff was very helpful
par un voyageur
Publié le 15 sept. 2024 sur Expedia
I didn’t like the no microwave in the rooms. Not enough options for the breakfast
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Joy GSM, Gestion de l’hôtel
Thank you for your recent stay with us at Sand Dunes Resorts.We are sorry to hear you did not have a microwave. We understand your frustration. Thank you for your recent stay with us at Sand Dunes Resorts. Our team works hard to provide a comfortable and welcoming environment . It looks like we met your expectations with most of your stay. We look forward to your return in the future
par un voyageur
Publié le 15 sept. 2024 sur Expedia
We had many bed bugs and couldnt sleep at all.
I would avoid this place next time.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Joy GSM, Gestion de l’hôtel
Thank you for your recent stay with us at Sand Dunes ResortsWe deeply regret the issues you experienced during your stay. This does not reflective of the standards we strive to maintain.If you ever reconsider and decide to give us another chance, we would love the opportunity to provide you with a much-improved stay.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Some construction going on so messy in areas that couldn’t be avoided. Overall a great stay. Would love to go back when renovation is complete.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Joy GSM, Gestion de l’hôtel
Thank you for your recent stay with us at Sand Dunes Resorts.We strive to provide a comfortable experience for all our guests, and it's great to know that we met your expectations. If there’s anything else we can do to make your future stays even better, please don’t hesitate to let us know.
par un voyageur
Publié le 15 sept. 2024 sur Hotels
It was decent I have no complaints
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Joy GSM, Gestion de l’hôtel
Thank you for sharing your feedback about your recent stay with us at Sand Dunes Resorts. If there is anything else we can do to make your future stays even better, please feel free to let us know. We look forward to welcoming you back soon.
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Checking in at a building that is 7 turns away from your room is very inconvenient. Room had to be re-cleaned after we checked in. Water park closes at 6 which was frustrating because the kids wanted to play. Overall would not book again.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Joy GSM, Gestion de l’hôtel
Thank you for your recent stay with us at Sand Dunes Resorts.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with room.Your feedback is invaluable to us, and we will use it to make necessary improvements moving forward.We hope for an opportunity to properly host you in the future.
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Waterpark hours is only 10am-4pm. Check in is 4pm and check out is 11am. How can you enjoy the waterpark with that limited hours? Indoor pool has unpleasant smell and 2 hot tubs are closed/under maintenance when we visited on 9/9/24. I requested also for early check-in but it was not approved. The receptionist asked for my cp # once the room is available but I never received a call or message from him.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Joy GSM, Gestion de l’hôtel
Thank you for sharing your feedback about your recent stay at Sand Dunes Resorts. We apologize the hours of the Water Park did not meet your expectations. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to show our hospitality again in the future.
