Note fondée sur 495 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
1,8 Propreté de la chambre
1,0 Service et personnel
2,1 Confort de la chambre
1,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 juill. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
30 juill. 2023 par Sarah, Gestion de l’hôtel
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par SeaMist, Gestion de l’hôtel
Thank you for your feedback. We're sorry to have disappointed you. We hope to see you again soon.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
I took and booked this online I get there having to pay a resort fee was not told that then I go to my room where the building it was so run down looking the elevator barely worked no one to help with luggage all the pools and water parks were shut down and get into my room with my dog there was no tv no toilet paper and no trash bags I called the number and they said it was because of the hurricane from last month and they said to go back to the office to ask them about all the other stuff so I did they didn’t have anything extra on hand and I asked them what am I supposed to do and they said nothing and the actual front desk didn’t even have phones they were having to messge the manger no response at all bc house keeping was gone it was the worst of the worst experience I have ever had with a hotel especially it supposed to be a resort. Then I was trying to find another hotel in the area to go to bc I told them I was checking out paying all this money for what??!! I’m in my car and 4 police suvs pull up I thought it was for me but it was for the hotel they blocked me in I could t get out they waked right in to the front desk and I really was not going to stay there at all I wouldn’t leave my dog there alone bc place was not safe. I give this hotel resort what ever it’s supposed to be a 0 out of 0 stars I will make sure to read the reviews from now on and don’t want anyone else to have to experience this and also got my money back from the hotel
Commentaires de Gestion de l’hôtel
17 sept. 2024 par SeaMist, Gestion de l’hôtel
We're sorry for your experience. Your feedback is invaluable in our guest for improvement. We hope you'll give us another opportunity
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Awful experience. Confusing layout (multiple buildings, separate parking). Staff with limited English had me photograph a tattered map taped on the counter (no physical maps available). Paid $45 resort fee despite unusable amenities ("no swimming" pool). Unlabeled card key. Paper bracelets were mandatory for security and resort use. Room in different building, unclear floor (elevator to second floor, then stairs). Poorly lit property, faded building name. Dirty room next to stairs, minimally furnished. Broken amenities (TV, fridge), noisy AC, clogged sink, sandy floor/bedding, dead cockroach. Worse conditions for two other families with us (cockroach infestations). Unresponsive front desk, broken phone number. Another family received an alternative room (no improvement, filthy, scary elevator). We moved to another hotel. This place should be removed from hotels.com.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par SeaMist, Gestion de l’hôtel
Thank you for your feedback. We're sorry to have disappointed you. Your feedback is invaluable in our guest for improvement. We hope you'll give us another opportunity
par un voyageur de stratford
Publié le 9 sept. 2024 sur Expedia
Nothing compares to the pictures in the website dirty place totally desorganización and not control of what room are ready I’ll arrive at 3:15pm and I finally got my room at 9:00pm and the give me someone else room my husband almost got bitten for a dog when he opened the door so we went back to the office finally got a dirty room with sand on the floor and bug around the floor bathroom dirty we couldn’t open the balcony door because still under construction and the waters park that shows on the picture is dry un functional
Commentaires de Gestion de l’hôtel
10 sept. 2024 par SeaMist, Gestion de l’hôtel
We're sorry for your experience. Your feedback is invaluable in our guest for improvement. We hope you'll give us another opportunity
par un voyageur
Publié le 7 sept. 2024 sur Hotels
El check in es alas 4 me dieron la llave de mi cuarto asta las 7 de la noche porque alas 4 no tenían cuartos limpios y el aire acondicionado no funcionaba bien .
Commentaires de Gestion de l’hôtel
9 sept. 2024 par SeaMist, Gestion de l’hôtel
We're sorry for your experience. Your feedback is invaluable in our guest for improvement. We hope you'll give us another opportunity
par un voyageur
Publié le 7 sept. 2024 sur Hotels
The room had a few dead water bugs in we had to go across the street to the pool it say Ocean View but we did not have a ocean view then the TV did not work they said it was out so they said we will get a credit and 5 to 7 Days of our Resort fee have yet to receive a resort fee the one good thing is is right at the beach and you didn't have to walk far and the people at the front desk were nice I would only use this Motel if you was just using it to sleep in at night
Commentaires de Gestion de l’hôtel
10 sept. 2024 par SeaMist, Gestion de l’hôtel
We're sorry for your experience. Your feedback is invaluable in our guest for improvement. We hope you'll give us another opportunity
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 sept. 2024 par SeaMist, Gestion de l’hôtel
Thank you, we hope to see you again soon.
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 sept. 2024 par SeaMist, Gestion de l’hôtel
Thank you for your feedback, we hope to see you again soon
par un voyageur
Publié le 4 sept. 2024 sur Expedia
I truly feel bad having to provide such a low star rating in all categories, however this has been the most disappointing property I have EVER stayed at! The main lazy river and pool areas are closed, they appear to be empty for quite some time, at least 2-3 other pools are closed around the property, all room doors and building surfaces,
Exteriors are chipping or have major work needed, indoor pool bottom surface needs a new liner as it looks extremely old and chipping, and the only operational pool next to the indoor pool was also in mediocre condition with a lot of debris especially in the 1ft area…. We saw a roach in our room, and just about everything looks like its at least 20 years old inside the rooms, and the exteriors are all in original/deteriorating condition because the hotel was built in the 50’s, and it doesnt look like any effort has been made with the upkeep of the property. Every arcade or other amenity type space is closed and full of junk, most ice machines inoperable. Truly disappointing experience overall.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par SeaMist, Gestion de l’hôtel
We're sorry for your experience. Your feedback is invaluable in our guest for improvement. We hope you'll give us another opportunity.
