Note fondée sur 483 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 août 2024 sur Expedia
Literie tres propre et agreable chambre propre egalement .
Communs par contre assez vieillot.
Commentaires de Gestion de l’hôtel
14 août 2024 par Hotel Management, Gestion de l’hôtel
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. Making you happy makes us happy.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Excellent
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Spark Team, Gestion de l’hôtel
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. Making you happy makes us happy. We look forward to welcoming you back soon!
par un voyageur
Publié le 13 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
18 oct. 2023 par Alexander Pena, Gestion de l’hôtel
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.
par un voyageur
Publié le 27 sept. 2024
Hotel was clean and at a good location for the area attractions we were visiting. Need to have a sign identifying the lobby/check in area. It looks like a parking garage. No ice bucket in rooms...sign on ice machine says they are available in lobby 1/4 mile from the ice machine. Just put a sticker on the tv table that says they are available in lobby. Staff very friendly and helpful.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Spark Team, Gestion de l’hôtel
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back soon!
par un voyageur
Publié le 7 sept. 2024
Very clean, beds were comfortable.. would stay again.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Spark Team, Gestion de l’hôtel
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back soon
par un voyageur
Good place to stay with pool
Publié le 16 août 2024 sur HotelsGood size pool, heated to about 84 degrees. Clean room and really friendly staff
Commentaires de Gestion de l’hôtel
16 août 2024 par Spark Team, Gestion de l’hôtel
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. Making you happy makes us happy. We look forward to welcoming you back soon!
par un voyageur
Publié le 16 août 2024 sur Expedia
The only thing I didn't like much was the continental breakfast. They didn't have many options for customers. Pretty much what they have was begels and cereal.
Commentaires de Gestion de l’hôtel
16 août 2024 par Spark Team, Gestion de l’hôtel
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. Making you happy makes us happy. We look forward to welcoming you back soon!
par un voyageur
Publié le 16 août 2024 sur Expedia
Clean rooms and friendly staff.
Commentaires de Gestion de l’hôtel
16 août 2024 par Spark Team, Gestion de l’hôtel
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. Making you happy makes us happy. We look forward to welcoming you back soon!
par un voyageur
Publié le 14 août 2024 sur Expedia
I did not stay here, cancelled my reservation, was charged anyway, and have been wholly unable to get in touch with a human who can help refund me. I even purchased the traveller's insurance for protection in case of travel problems like weather- missed my trip due to weather- cancelled the room because of the weather- was charged for a hotel stay for a room I had cancelled on a trip I did not take, at a hotel I never checked in to. And after spending so much time on hold, I was told the agent could not help and I had to call a different Hilton. Still just hold music forever, no actual people responding. Can't contact the hotel and my bank claims they will not issue a chargeback as this is a vendor error.
I rated four stars for staff because it's messed up when corporations try to lay the consequences of their misconduct on the lowest-level customer facing employees who are absolutely not responsible for guest complaints of this nature. This is fully a corporate policy failure- what budget hotel charges people full price for cancelled reservations?
I just want my refund issued.
Commentaires de Gestion de l’hôtel
15 août 2024 par Spark Team, Gestion de l’hôtel
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton.
par un voyageur
Close to Mystic Aquarium
Publié le 14 août 2024 sur HotelsThe motel was actually quite comfortable.
The halls had small pieces of trash on the carpet, mostly small pieces of paper.
No shampoo in our shower. Luckily I brought my own.
People above us were extremely noisy.
Commentaires de Gestion de l’hôtel
14 août 2024 par Spark Team, Gestion de l’hôtel
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. Making you happy makes us happy. We look forward to welcoming you back soon!
