Note fondée sur 696 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Genève
Literie épouvantable
Publié le 3 janv. 2016 sur Expedia
Pour : Emplacement, parking, petit-déjeuner gratuit, espace de la chambre
Contre : Literie
Emplacement : Prêt du pont et des commerces/restaurants
L'hôtel est très bien situé, la chambre spacieuse mais le lit vraiment incomfortable. Le matelas est d'une telle mollesse que le matin on se réveille avec de maux de dos. Point malheureusement trop négatif pour donner une meilleure note.
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Colletta was gracious and helpful getting us checked in and settled, showing us around. Everything is clean and fresh. Roomy and comfortable.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Madeline, Gestion de l’hôtel
Hi Debra,Your delightful feedback truly made our day! We're thrilled to know that your stay was exceptional and that our team made you feel at home. Providing top-notch service and crafting memorable experiences for our guests is our foremost goal, and we are overjoyed to have achieved that with you.We will definitely convey your lovely comments to our front desk associate, as your gratitude inspires us all! We can't wait to surpass your expectations again during your next visit.Warmest regards,Madeline BaldwinAssistant General Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
The location
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Madeline, Gestion de l’hôtel
Hi Angela,We appreciate your positive ratings and are thrilled you had a wonderful stay in our Noank House. Our goal is to offer exceptional service, immaculate cleanliness, and an unforgettable experience in Mystic, and it’s gratifying to know we succeeded. We look forward to welcoming you back and exceeding your expectations even further!Warm regards,Madeline BaldwinAssistant General Manager
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Madeline, Gestion de l’hôtel
Hi Richard,We appreciate your positive ratings and are thrilled you had a wonderful stay in our Noank House. Our goal is to offer exceptional service, immaculate cleanliness, and an unforgettable experience in Mystic, and it’s gratifying to know we succeeded. We look forward to welcoming you back and exceeding your expectations even further!Warm regards,Madeline BaldwinAssistant General Manager
par un voyageur de Santiago
Publié le 16 sept. 2024 sur Expedia
Una propiedad bien ubicada, limpia y personal grato. Habitación con frente a una calle transitada y ruidosa. Amoblado básico. Baño pequeño. Todo bien para una noche
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Madeline, Gestion de l’hôtel
Hi Hernan,Thank you for sharing your feedback. We’re delighted to hear you enjoyed your stay in our Noank House and that our team made you feel welcome. Our mission is to deliver outstanding service, pristine cleanliness, and a memorable experience in Mystic, so it's wonderful to know we achieved this.For an even more pleasant stay in the future, we encourage you to explore the variety of room options available in our four other buildings on the property. Many of our rooms feature larger bathrooms and are situated further from Main Street. We highly recommend the Hoxie House Deluxe Guestrooms, which offer air-jet soaking tubs, gas fireplaces, and breathtaking views of the Mystic River and downtown. Please reach out to our team directly for personalized assistance in selecting the ideal room for your next visit.We look forward to welcoming you back and aim to surpass your expectations on your next stay.Warm regards,Madeline BaldwinAssistant General Manager
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Madeline, Gestion de l’hôtel
Hi Jenna,We appreciate your positive ratings and are thrilled you had a wonderful stay in our Noank House. Our goal is to offer impeccable service, outstanding cleanliness, and an unforgettable experience in Mystic, and we are thrilled to have met your expectations. We look forward to welcoming you back in the near future!Warm regards,Madeline BaldwinAssistant General Manager
par un voyageur
Very good but not spectacular.
Publié le 25 août 2024 sur HotelsThe Whalers Inn is a lovely hotel right in the best most walkable part of town. For the location alone it is worth a premium. Having said this, the rooms are not particularly special and spacious, the walls are quite thin so noise travels, so the facilities are not at the level of the location. Hotel has a very nice feel though and the staff are very attentive, polite and helpful.
Commentaires de Gestion de l’hôtel
31 août 2024 par Madeline, Gestion de l’hôtel
Good Afternoon,Thank you for sharing your feedback with us. We are thrilled to hear you enjoyed our perfect location and that our team provided a warm and welcoming experience. Delivering exceptional service and creating memorable moments for our guests is our highest priority, and we are delighted to know we achieved this with you.Nonetheless, we sincerely apologize for any disappointment regarding the standard Queen room that you reserved online. Your input is vital to our mission of enhancing the guest experience.In an effort to provide you with an even more satisfying stay in the future, we invite you to explore the variety of other room types available on our property. We strongly recommend our Hoxie House Deluxe Guestrooms with an air-jet soaking tub, gas fireplace, and sweeping views of the Mystic River and downtown. For your next visit, please reach out to our team directly so we can assist you in selecting a room that better suits your preferences.We look forward to welcoming you back and are dedicated to ensuring an even more enjoyable stay during your next visit.Warm regards,Madeline BaldwinAssistant General Manager
par un voyageur
Awesome!!!
Publié le 23 août 2024 sur HotelsGreat hotel, perfect location, excellent staff!
Commentaires de Gestion de l’hôtel
24 août 2024 par Madeline, Gestion de l’hôtel
Dear Ruben,We appreciate your thoughtful feedback! Our goal is to deliver exceptional service and a memorable experience in downtown Mystic, and we are delighted to hear that you enjoyed our convenient location and welcoming staff. We look forward to hosting you again soon!Best wishes,Madeline BaldwinAssistant General Manager
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Madeline, Gestion de l’hôtel
Hi Leslie,Thank you for sharing your positive feedback! Our goal is to deliver exceptional service, impeccable cleanliness, and an outstanding experience in downtown Mystic. We are thrilled to have met your expectations and look forward to welcoming you back soon!Warm regards,Madeline BaldwinAssistant General Manager
par un voyageur
Publié le 16 août 2024 sur Expedia
Our room was very comfortable and I loved the decor. We can't wait to visit again!
Commentaires de Gestion de l’hôtel
17 août 2024 par Madeline, Gestion de l’hôtel
Hi Wendy,Thank you for sharing your positive feedback with us! We are delighted you had a pleasant stay in our Hoxie House and enjoyed our nautical chic decor. Providing excellent service and a memorable experience is our top priority, and we are glad that we achieved that for you. We look forward to welcoming you back and exceeding your expectations even more on your next visit.Warm regards,Madeline BaldwinAssistant General Manager
