Note fondée sur 687 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Genève
Literie épouvantable
Publié le 3 janv. 2016 sur Expedia
Pour : Emplacement, parking, petit-déjeuner gratuit, espace de la chambre
Contre : Literie
Emplacement : Prêt du pont et des commerces/restaurants
L'hôtel est très bien situé, la chambre spacieuse mais le lit vraiment incomfortable. Le matelas est d'une telle mollesse que le matin on se réveille avec de maux de dos. Point malheureusement trop négatif pour donner une meilleure note.
par un voyageur
Publié le 16 août 2024 sur Expedia
Our room was very comfortable and I loved the decor. We can't wait to visit again!
Commentaires de Gestion de l’hôtel
17 août 2024 par Madeline, Gestion de l’hôtel
Hi Wendy,Thank you for sharing your positive feedback with us! We are delighted you had a pleasant stay in our Hoxie House and enjoyed our nautical chic decor. Providing excellent service and a memorable experience is our top priority, and we are glad that we achieved that for you. We look forward to welcoming you back and exceeding your expectations even more on your next visit.Warm regards,Madeline BaldwinAssistant General Manager
par un voyageur de Sleepy Hollow
Publié le 30 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 août 2024 par Madeline, Gestion de l’hôtel
Hi Jonathan,Thank you for sharing your positive ratings with us. We are delighted you had a pleasant stay in our Noank House. Providing excellent service and a memorable experience is our top priority, and we are glad that we achieved that for you. We look forward to welcoming you back and exceeding your expectations even more on your next visit!Warm regards,Madeline BaldwinAssistant General Manager
par un voyageur
Nice hotel with a 19th Century vibe
Publié le 30 juill. 2024 sur HotelsReally enjoyed my stay. Extremely friendly staff. Nice room with a comfortable bed and chair and a great shower, although in this day and age there should be a USB recharging jack somewhere in the room.
Commentaires de Gestion de l’hôtel
1 août 2024 par Madeline, Gestion de l’hôtel
Hi Peter,Thank you for taking the time to share your feedback. We are thrilled to hear you enjoyed your stay in our Main Inn and found the Tuft&Needle mattress to your liking. Our goal is to provide exceptional service and a memorable experience, and we are pleased to know we succeeded in making your stay welcoming.We apologize for any inconvenience caused by the absence of a USB port. Please be assured that our engineering team is actively addressing your concern. Your feedback is invaluable as we continually strive to enhance every aspect of our guests' experience.We look forward to welcoming you back and surpassing your expectations on your next visit.Warm regards,Madeline BaldwinAssistant General Manager
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Close to everything !
Commentaires de Gestion de l’hôtel
1 août 2024 par Madeline, Gestion de l’hôtel
Hi Patrick,Thank you for your feedback. Our mission is to provide exceptional service and an outstanding experience in downtown Mystic, and we are thrilled that you appreciated our convenient location. We eagerly anticipate your return visit!Warm regards,Madeline BaldwinAssistant General Manager
par un voyageur
Publié le 27 juill. 2024 sur Hotels
Great location! Fabulous front desk staff. Brian and Colette were both awesome! Highly recommend
Commentaires de Gestion de l’hôtel
1 août 2024 par Madeline, Gestion de l’hôtel
Hi Peter,Thank you so much for your glowing review! We are overjoyed to hear that your stay was enjoyable and that our team made you feel right at home. Delivering outstanding service, maintaining impeccable cleanliness, and creating unforgettable experiences are our top priorities, and we’re thrilled to have achieved that for you. We’ll be sure to pass on your kind words to our staff and look forward to exceeding your expectations even more on your next visit!Warm regards,Madeline BaldwinAssistant General Manager
par un voyageur
Publié le 16 juill. 2024 sur Expedia
Staff is awesome! They called after we left to let us know our daughter left her stuffed animal in our room by mistake & held it for us until we were able to return to puck up.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Madeline, Gestion de l’hôtel
Dear Jessica,We sincerely appreciate you taking the time to share your valuable feedback. We are delighted to hear that our staff exceeded your expectations by returning your daughter's cherished stuffed animal. Our team is committed to providing exceptional service and is available 24/7 to ensure your complete satisfaction. Your kind words will be shared with our front desk, and they inspire us to uphold our high standards of hospitality.We hope to welcome you back again soon!Warmest regards,Madeline BaldwinAssistant General Manager
par un voyageur
Publié le 10 juill. 2024 sur Expedia
Very nice place to stay! Close to everything! Will definitely come back!
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Madeline, Gestion de l’hôtel
Hi Laure,Thank you for taking the time to share your feedback with us. We are thrilled you had a pleasant stay in our Noank House and enjoyed our downtown location. Providing excellent service and a memorable experience is our top priority, and we are so glad we achieved that for you. We look forward to welcoming you back and exceeding your expectations even more on your next visit!Warm regards,Madeline BaldwinAssistant General Manager
par un voyageur
Publié le 2 juill. 2024 sur Hotels
Nice room. Bathroom small. Everything clean. Afternoon cookies. Location ideal to walk around.
Commentaires de Gestion de l’hôtel
5 juill. 2024 par Madeline, Gestion de l’hôtel
Dear Victoria,Thank you for taking the time to share feedback following your recent stay in our Noank House. Providing top-notch service and superior cleanliness is our top priority, and we are so glad we could do this for you. However, we sincerely apologize for any inconvenience you experienced with the size of the bathroom in your room. In an effort to provide you with a more satisfying stay in the future, we invite you to explore the variety of other room types available on our property that offer more spacious bathrooms and vanity areas. For your next visit, please reach out to our team directly so we can assist you in selecting a room that better suits your preferences.Your input is invaluable to us, and we are dedicated to ensuring that your future experiences with us exceed your expectations. Thank you for choosing to stay with us, and we look forward to the opportunity to welcome you back.Warm regards,Madeline BaldwinAssistant General Manager
par un voyageur
Publié le 2 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Madeline, Gestion de l’hôtel
Hi Linda,Thank you for sharing your positive ratings with us. We are delighted you had a pleasant stay in our Noank House. Providing excellent service and a memorable experience is our top priority, and we are glad that we achieved that for you. We look forward to welcoming you back and exceeding your expectations even more on your next visit.Warm regards,Madeline BaldwinAssistant General Manager
