Note fondée sur 153 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 juill. 2022 sur Expedia
Do not book. This property is no longer in business. We were fortunate enough to get a room next door at the Residence Inn Marriott. They were very acomodating and gave us a studio for the same price we were supposed to pay at the Whitewall. Not sure why this is still advertised as an available place to stay on Expedia.
par un voyageur
Publié le 24 juill. 2022 sur Expedia
Ac was down so they put me in lovely adjacent property.
par un voyageur
Publié le 23 juill. 2022 sur Expedia
Horrible
par un voyageur
Publié le 28 déc. 2020 sur Expedia
Hello...my husband and I spend few nights over the Whitehall mansion...it was very charming with fireplaces in the room and in living room of mansion also with the history and classic architecture. It was very private as we were the only ones staying in the house with 4 rooms. My only concern was regarding the safeness of the place as the house was retired from the hotel desk or any type of help personnel and didn’t have any type of security in the outside doors only the doors going directly into our room had a small lock..in addition there was no WiFi working and because the old construction heating system is a little weak....however was very well placed with the olde mystic village near by and was a total deal with the rate.
Commentaires de Gestion de l’hôtel
28 déc. 2020 par Sara Gonzalez, Gestion de l’hôtel
We thank you for your feedback and will bring your comments and concerns to our team to ensure future satisfaction. Thank you for choosing us for your lodging needs.
par un voyageur de West Hartford CT
Publié le 17 déc. 2020 sur Expedia
While our room was in character with a 1700s home and actually decorated quite nicely, the floors, blinds and drapes were covered in dust; the heat was not functioning properly and our room did not get over 60 degrees. We were provided with a log for the fireplace which worked out but did nothing for warmth; the glass doors of the fireplace were black with soot. The one positive aspect was the jacuzzi tub which was great..needed that to warm up!!
Commentaires de Gestion de l’hôtel
20 déc. 2020 par Sara Gonzalez, Gestion de l’hôtel
We certainly apologize that you did not find comfort in your suite. We thank you for your feedback and will bring your comments and concerns to our team to ensure future satisfaction. Thank you for choosing us for your lodging needs.
par un voyageur de Mystic CT
Publié le 12 déc. 2020 sur Expedia
Beautiful historic mansion. Jets weren’t working for the tub so it wasn’t perfect but it was a much needed relaxing evening
Commentaires de Gestion de l’hôtel
20 déc. 2020 par Sara Gonzalez, Gestion de l’hôtel
Thanks for staying with us. We appreciate your feedback
par un voyageur de Thousand Oaks, CA
Publié le 23 nov. 2020 sur Expedia
I liked that it was so very old, loved the lace canopy bed and the fireplace.
Commentaires de Gestion de l’hôtel
3 déc. 2020 par Sara Gonzalez, Gestion de l’hôtel
Thanks for staying with us. We appreciate your feedback
par un voyageur
Nice but dusty
Publié le 3 nov. 2020 sur HotelsIt was amazing to stay in such an old mansion with history. I did think our room would be one of the prettier rooms from the picture. I called two times in the weeks before I came there to get a nice room.we were on our first year anniversary of our marriage. The only real complaint I can have though is that the curtains were caked in their draped folds with dust. The wooden blinds were loaded with dust and the floor was Dusty. Under the bed I noticed a crushed out cigarette butt in the middle of the floor. Whether it got stuck to someone's foot and was put there I have no idea. Overall, the staff at the desk and the other hotel was very kind and helpful. The takeaway breakfast was great.
Commentaires de Gestion de l’hôtel
17 nov. 2020 par Sara Gonzalez, Gestion de l’hôtel
We certainly apologize that you did not find comfort in your suite. We thank you for your feedback and will bring your comments and concerns to our team to ensure future satisfaction. Thank you for choosing us for your lodging needs.
par un voyageur
sixth anniversary
Publié le 13 oct. 2020 sur HotelsEveryone was amazing the only downside is maintenance to the building and breakfast was less than wow but understood that’s due to the pandemic
Commentaires de Gestion de l’hôtel
15 oct. 2020 par Sara Gonzalez, Gestion de l’hôtel
Thanks for staying with us. We appreciate your feedback
par un voyageur
Neglected
Publié le 12 oct. 2020 sur HotelsUpon entry, the room seemed quaint and rustic, after all, the house was built in the 1770's. However, soon you discover that the house is neglected and hasn't had a through clean in months. Though the days are very pleasant, the nights are chilly. the next morning, while raising the blinds I discovered the glaze to several windows is gone and rotten wood in the window panes. There were cobwebs all over the window sill and frames. The curtains are tattered and the lining is rotting. The bed was clean as well as the bathroom but the place has been neglected for some time.
Commentaires de Gestion de l’hôtel
15 oct. 2020 par Sara Gonzalez, Gestion de l’hôtel
We certainly apologize that you did not find comfort in your suite. We thank you for your feedback and will bring your comments and concerns to our team to ensure future satisfaction. Thank you for choosing us for your lodging needs.
