Note fondée sur 722 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Manager, Gestion de l’hôtel
Hello Triesha,Thank you for choosing to stay with us! We are delighted to hear that you had a wonderful experience during your stay. We look forward to welcoming you back in the future for another fantastic visit.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
This place wasn’t clean
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Manager, Gestion de l’hôtel
Hello Tanisha,We're sorry to hear about your experience and apologize for any inconvenience caused. We appreciate your feedback and will address this with the team for improvement. Our aim is always to provide a comfortable stay for our guests. Thank you for bringing this to our attention.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Manager, Gestion de l’hôtel
Hello Kevin, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Manager, Gestion de l’hôtel
Hello Martha,We're amped to hear you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to contact us. We look forward to welcoming you back soon!
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Nice
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Manager, Gestion de l’hôtel
Hello Nur Mohammad,We appreciate your feedback and are glad to hear you had a positive experience at our hotel. Our team strives to provide excellent service to all our guests. Should you have any further comments or suggestions, please don't hesitate to reach out to our management team. Thank you for choosing to stay with us.
par un voyageur
Publié le 8 sept. 2024 sur Expedia
I stayed for 2 days and I highly recommend
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Manager, Gestion de l’hôtel
Hello Nur Mohammad,Thank you for recommending us. We're delighted you enjoyed your two-day stay with us and had a great experience. Your satisfaction is our top priority, and we appreciate your positive feedback. If you have any further comments or suggestions, please feel free to reach out to us.
par un voyageur
Publié le 26 août 2024 sur Hotels
The hallway to our room was very hot and humid because of no AC. Once we got to our room, there was a strong musty/mildew smell mixed with a “chemical-like” smell. Front staff was very helpful in trying to get us another room even though their availability was limited. That room didn’t have the number of beds that we needed but it also had a mildew smell. We opted to stay in our first assigned room. The staff gave us Lysol to help with the smell. Later in the night, we realized that the AC was leaking water on the carpet saturating it. The toilet randomly “screams” at times. Early morning, the toilet stopped working because of the pump inside of it. My husband fixed it to get it to flush. The beds were comfortable and breakfast was great. The breakfast staff was very efficient and was constantly cleaning and restocking. Staff was very nice but unfortunately the hotel is just in need of major renovations.
Commentaires de Gestion de l’hôtel
28 août 2024 par Manager, Gestion de l’hôtel
Hello April, We appreciate your detailed feedback regarding your recent stay with us. We will share your comments with our maintenance team to ensure these issues are addressed promptly. It's great to hear that our front staff and breakfast team left a positive impression on you. We hope to have the opportunity to host you again in the future.
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Manager, Gestion de l’hôtel
Hello Johanna,We are elated to hear you had a perfect stay with us! We hope to welcome you back soon for another amazing experience.
par un voyageur de McKinney
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 août 2024 par Manager, Gestion de l’hôtel
Hello William, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
par un voyageur de McKinney
Publié le 25 août 2024 sur Expedia
Great breakfast, pet friendly and excellent staff. Limited local dining options, the workout equipment is extremely aged, the flooring on the 2nd floor hallway and the shower floors were not level, which made it difficult to navigate.
Commentaires de Gestion de l’hôtel
28 août 2024 par Manager, Gestion de l’hôtel
Hello William,Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our breakfast, pet-friendly policy, and our team's service. We appreciate your comments about the local dining options and the facilities, and we will share this with our management for review. Your insights help us improve the guest experience in the future.
