Ratings based on 928 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 10, 2024 on Wotif
This was a quick stopover for us, and it did the job, but was not nearly as nice as the pictures.
by A traveller
Posted Aug. 4, 2024 on Hotels
Comment from Hotel Management
Aug. 6, 2024 by SmugOps, Hotel Management
Thank you for taking the time to review your stay with us Tina. We're sorry that our facilities, services and offerings did not meet your expectations.Please feel free to share your comments directly with me to ensure we rectify all issues you encountered during your stay.Thank you again and we sincerely apologize for your poor experience with us during your last stay.Warm regards,Theresa
by A traveller
Posted Jul. 24, 2024 on Expedia
Excellent value for money.
by A traveller
Posted Jul. 24, 2024 on Expedia
Fiji has got very expensive. Meal packages are compulsory and expensive on the islands. This hotel is basic and has a restaurant. The beach is not good, black sand,muddy water and a long walk at low tides. However is was booked out with young people seeking cheap accommodation and Fijian entertainment. Staff very friendly. Our delux premium room had frosted widows and looked out on the garbage bins, book a beach view one if you can. It is much cheaper than the Demarau hotels.
by A traveller
Posted Jul. 24, 2024 on Expedia
very friendly
by A traveller
Posted Jul. 15, 2024 on Expedia
One of the nicer hostels in the area (stayed in coed dorm). Wasn’t until I left that I realized I had been bitten by bed bugs all up and down my legs.
Comment from Hotel Management
Jul. 19, 2024 by SmugOps, Hotel Management
Bula Taylor,Thank you for your feedback. We're sad you had an allergic reaction to something during your stay. Please note we thoroughly checked your bed & beddings as well as the entire room after receiving your comments. We're happy to confirm that there are no traces of bed bugs at all throughout the entire Dormitory. An external pest control contractor has also come through to inspect the property and his findings are the same.Thank you again for providing us with feedback.
by A traveller
Posted Jul. 13, 2024 on Hotels
Comment from Hotel Management
Jul. 20, 2024 by SmugOps, Hotel Management
Thank you for your feedback Nicola. We're glad you enjoyed your stay with us and look forward to your return in future.Vinaka from team Smugglers Cove Resort Fiji
by A traveller
Facilities good, service could be better.
Posted Jul. 6, 2024 on HotelsCheck in experience was smooth, room clean. Food was good.
Morning service not ready to go at opening, staff still cleaning up from the night before. This lead to a wait for some guests who then had to leave without their order because the transfer bus had arrived.
Comment from Hotel Management
Jul. 19, 2024 by SmugOps, Hotel Management
Thank you for your feedback Dion. We have discussed this with the team and are seriously working on improvements strategies in areas highlighted.We sincerely apologize for the poor experience you had in our dining and am hopeful this did not mar your entire stay with us.Vinaka from team Smugglers Cove Resort Fiji
by A traveller
Posted Jul. 1, 2024 on Expedia
It was good stay
Comment from Hotel Management
Jul. 19, 2024 by SmugOps, Hotel Management
Many thanks for taking the time to leave us a comment Warsha. We look forward to your stay with us.Vinaka from team Smugglers Cove Resort, Fiji
by A traveller
Posted Jun. 22, 2024 on Expedia
Pleasantly surprised with quality of accommodation and food. Will definitely visit again.
Comment from Hotel Management
Jul. 19, 2024 by SmugOps, Hotel Management
Awesome! Vinaka Danie for your feedback about your recent stay with us. We look forard to your return int he future.Vinaka from team Smugglers Cove Resort, Fiji.
