Note fondée sur 329 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,1 Service et personnel
2,9 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 sept. 2024 sur Hotels
par un voyageur
BED BUGS
Publié le 28 juin 2023 sur HotelsWe booked one night for a stop at Nandi before to take our plane on the morning. We arrived late and leaved early and all hotels around were full, so we didn’t have the choice… but it was TERRIBLE
The room was infested with BED BUGS : I found a living bed-bug in the sheets, excrements and eggs of bed-bugs in the bedhead. I also inspected the mattress : bed bugs carapaces.
I mean, bed bugs in a hotel is not the fault of the staff, as those insects are spread by guests bagages, but when you see bed bugs evidences, you do something : here, the level of infestation looks so high that maybe they just don’t care… if you read the comment on this hotel on internet, you’ll see that I’m not the only one to report the bed-bugs issue.
Also the room was not very clean, the sheets were really dirty, with dark spots on it, like if they have not been cleaned for a while. Furnitures were « greasy ».
The staff is really nice and helpful however, but looks a bit lost : when we kindly ask for towels (why towels are not directly in the rooms by the way ?) we had the impression to ask for the moon. However they gave us the towels.
In summary, the only good point is that the price is cheap and the hotel is really 5-minutes walk from the airport. But even for a night or last-minute plan, I would say don’t go (or you’ll take the risk to have bugs-guests in your bagages coming back home…)
Commentaires de Gestion de l’hôtel
7 août 2023 par Qiqi, Gestion de l’hôtel
Bula Anonymous! We are a transit hotel, our staff ensures that our mattresses and bedding are not infested with bed bugs. Previous experiences show that bed bugs do travel. If you feel the need to have your clothes and bags thrown in our dryer before your onward passage, kindly let our staff know.We are moving from post-Covid to embracing a high increase of guest bookings, it is all work in progress for renovation works on the buildings and our solar hot water system. We are happy to report that we have new linens and all reviews given by our dear guests are taken on board positively. Kindly give us some time for a newly revamped look of Trans International Hotel.Thank you for your review, and we anticipate your kind patience and understanding in this matter. Please accept our heartfelt apologies for any inconvenience. Vinaka Vakalevu!
par un voyageur
Publié le 4 mars 2023 sur Expedia
Nous avons réservé malgré les très mauvais avis, pour la proximité de l'aéroport et nous attendions à faire face aux cafards et autres saletés. Nous étions prêt réclamer serviettes et papier toilette...
Surprise ! Nous avons été accueilli dans le vaste hall d'accueil d'un hotel de bonne tenue par une jeune fille avenante qui nous a enregistré rapidement et efficacement et nous a remis deux serviettes de bain sans que nous demandions. (C'est vrai qu'on peut s'interroger sur la pratique de cette hotel qui donne les serviettes à la réception plutôt que les mettre dans les chambres ???).
On nous a attribué une chambre au premier étage, et c'est vrai qu'il n'y a pas d'ascenseur. Mais une charmante personne nous a porté notre valise jusqu'à notre chambre, vaste, propre, avec vue sur les montagnes et les palmiers alentours.Bouilloire, séchoir à cheveux, télévision (non opérationnelle car sans câble de branchement!), climatisation, sachets de thé et de café avec tasses. Un balcon avec table et chaises (peu solides). Il n'y a pas de gel douche ou autre savon, mais nous avons notre savonnette perso et ça ne nous dérange pas.
La salle de bain pourrait être tout a fait opérationnelle, malheureusement l'eau était coupée à notre lever et l'hôtel attendait le plombier !!! Nous ne savons pas quand cela a été réparé car nous sommes partis sans nous laver. Nous avons peut-être été seulement chanceux de ne pas avoir d'autres déboires, mais pour nous, nous en avons eu pour nos 46€.
Commentaires de Gestion de l’hôtel
5 mars 2023 par Qiqi , Gestion de l’hôtel
Bula Didier! Thank you for your wonderful review and letting our future guests know of your experiences.We are honored that you recognise our Fijian hospitality; yes our staff are great hosts. Having said that - dear guests please just let us know if you're going through any issues whilst still inhouse. Although our rooms are in 3 levels, our friendly staff will assist you to your rooms upstairs.Thank you Didier, we will work on our room amenities and get our plumbing works in order.We hope to see you again.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Mary Rose, Gestion de l’hôtel
Bula Simon!Thank you for your rating :) We wish you well.
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Mary Rose, Gestion de l’hôtel
Bula Rebecca!Thank you for your rating. We wish you all the best!
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Nice
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Mary Rose, Gestion de l’hôtel
Bula Tom!Thank you for your full score rating and that you found Trans as nice. We wish you all the best!Vinaka!
par un voyageur
Publié le 25 sept. 2024 sur Expedia
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Just what we needed an overnight stay before our early flight the following morning. Walking distance to Nadi international airport. If you desire something fancy then you pay for the price but if you just want a place to stay then we can’t complain. Thanks
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Mary Rose, Gestion de l’hôtel
Bulal John!Thank you for your full score rating! Yes, Trans was designed as a Transit hotel, clean and conveniently located. Dear guests if you wish an upmarket hotel or something fancy as quoted by John, please book elsewhere. Vinaka Vakalevu
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Mary Rose, Gestion de l’hôtel
Thank you Toshinori for your kind ratings :) We wish you all the best!Vinaka Vakalevu!
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Location is the one good thing, being opposite the airport. The beds were worn out and springs were digging into my back. First room bathroom door wouldn't lock. Then we go moved to another room that was no better as the front door was barely holding and left me questioning safety and security. No restaurants' for any meals. No WIFI in the rooms at all. Only the lobby had wifi access. So if you needed to be online you had to hang around in the lobby. The beds were terrible and one single bed for my child was squeaking with a leg nearly detached. Would not recommend.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Mary Rose, Gestion de l’hôtel
Bula Daisy! Thank you for your review. It was exactly for your comfort to be moved to another room as the beds were not to your expectations. We take our guest's requests and needs seriously, and especially in your case your family was only spending one (1) night in Trans thus we went out of our way to ensure you were comfortable.We have immediately resolved the bathroom door lock problem and for the front door of the second room that was given to you; our team made sure that the problem was resolved.Our Restaurant is under renovation. The WIFI is only accessed in the lobby like most of the other bigger hotels. Our sincere apologies that you were very uncomfortable in Trans; we were not meant for you.Vinaka Vakalevu!
