Avis Acacia Gardens Homestay

Hi Sean, Its quite unfortunate of your reviews even after making your stay comfortable. The hotel is not part and parcel of the taxi taking you here there...that was your own private arrangement. At one time i saw you using a motorcycle and this was your arrangements too. Our hotel class rates with the amount you were charged, Do note its even lower than hotel rate. Clarify which room was dirty-quite unfortunate to write so. Not at one time you went to the kitchen to cook, we dont allow such, on your check in you were briefed breakfast 7am to 10.30. This was the time and incase you wanted to leave before 7 you were notified to alert the reception. No where in our page we have mentioned aircon. Thanks

Thanks for the visit you had at ACACIA GARDENS, we appreciate. On the raised issues, 1. The photos updated, were done by Epedia themselves upon requesting via email if they can tag our photos they saw in booking .com and AIRBNB. Those photos clearly reads MALINDI FURNISHED APARTMENT ,our other branch 2. Breakfast we do ala carte and guest is always asked their day to day preference. 3. About the shower, i have inquired and confirmed the maintenance book ,unfortunately you hadnt raised this issue for the Hotel to adress. 4.Noisy and smelly-the whole region had maintenance being carried out by KENYA POWER TECHNICIAN thus the inconvinience to all 5.The TV issue, we do offer remote in all rooms and when issue is raised we check with urgency 6.Kettle- the way you had packed and closed the cabinet,when the housekeeper was dusting the room and mopping,the kettle fell, she was boiling the water to confirm its in good working condition before reporting to the office that its spoilt. When she confirmed that was well, she went to pour the water in the opposite toilet as she was through with cleaning your room thus was on her way out. As the Manager, i personally apologised to you for the kettle issue considering its the only one you had raised as an issue. On your leaving day, we gave discount on late check up from the room free of charge and we didnt charge you anything considering you had a late flight. In between your stay, you wanted to change hotels to Nairobi club when they got empty rooms for the tournament players,but unfortunately i personally told you not possible considering the means you had booked with us ...i.e via online . Thanks and sincere apologies Veronicah

Thanks for you visit to Acacia Gardens, we are glad that you enjoyed your stay. Looking forward to hosting you again. Much regards, Veronicah Mungai Manager