Note fondée sur 2 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,0 Service et personnel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 nov. 2022 sur Expedia
par un voyageur
Publié le 10 juill. 2019 sur Expedia
My girlfriend and her father showed up and were told their reservation was not recognized and that Expedia had not paid them nor protected the reservation although this was confirmed more than a month in advance.
Commentaires de Gestion de l’hôtel
11 juill. 2019 par Duncan, Gestion de l’hôtel
Thank you for your candid comment. Please accept my sincere apologies for this mishap which I did try to explain to her on arrival. The Villa was fully booked at the time but there was a broken link between the channel manager that manages the bookings which let to the availability being reflected whilst we were full and we were not aware as we had blocked off the dates. We are still working with the affected providers to ensure this does not happen again. We sincerely apologise and share the frustration. Whilst we know it would not soothe the pain, we offer first night complimentary on your next visit to Bonsai or to your friend(s)
