Note fondée sur 167 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par GERARD de lyon
Charme d'antan &Have de pays en plein centre
Publié le 20 juill. 2015 sur HotelsAvons passé 2 jours très agréables, Hôtel au charme d'antan , très calme jardin tropical & piscine en plein centre.
Préférence pour chambre avec vue jardin. Personnel souriant & efficace.
Profitez des promos car assez cher !
par Jean
Nairobi
Publié le 23 oct. 2012 sur HotelsClimatisation trop bruyante
par un voyageur de LYON FRANCE
FAIRMON HOTEL NORFOLK NAIROBI
Publié le 21 févr. 2012 sur HotelsExcellent hôtel, dommage tout de même qu'à ce prix il n'y ait pas de pantoufles dans les chambres
En ce qui concerne les extras, il est très désagréable de se trouver dans la configuration nord américaine avec des prix hors taxes et surtout un pourboire arbitrairement calculé, nous sommes en Afrique !!!
SPA pratiquant des prix plus que corrects pour un tel établissement.
Cuisine excellente
Personnels très avenants, très courtois
par un voyageur
Publié le 3 mars 2011 sur Hotels
par un voyageur de irvine
Publié le 22 sept. 2024 sur Expedia
recently stayed for two nights at the Fairmont in Canyon, and while most of my stay was pleasant, I encountered an issue on the last day. The hotel provided a very small, single-use toothpaste, which wasn’t enough for the duration of my stay. As I was heading to a safari, I requested a few extra small toothpaste tubes to take with me, but the front desk was unhelpful and questioned why I needed more. They even mentioned that since I was checking out soon, they couldn’t provide any more, even though I still had a few hours left before check-out. Their attitude, including the manager’s, felt dismissive and discriminatory. I’m very disappointed to experience such poor service at a hotel of this caliber.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Fairmont The Norfolk, Gestion de l’hôtel
Dear Grace, Thank you for sharing your feedback from your recent stay. We are truly sorry to hear about the inconvenience you faced regarding the provision of toothpaste. Your experience does not reflect the high standards of service we aim to provide. Please accept our sincere apologies for the shortcomings you encountered with our front desk team. We will address this issue internally to ensure it does not happen again in the future. Your comments are invaluable to us as we continuously strive to improve our guest experience. Kind Regards, Elma Labuschagne Cluster Director of Operations& Fairmont The Norfolk Team
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Outstanding hotel in the middle of Nairobi. Superb, friendly staff, good food, skimpy drinks, and beautifully maintained British colonial furnishings and layout. A refreshing break from the sterile and cold environment of newer hotels. Just teriffic!
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Fairmont The Norfolk, Gestion de l’hôtel
Dear Aldo, Thank you for your outstanding review of your recent stay at Fairmont The Norfolk. We are delighted to hear that you enjoyed our superb team, good food, and beautifully maintained British colonial furnishings. Your kind words truly motivate us. We hope to welcome you back soon. Kind Regards, Elma Labuschagne Cluster Director of Operations& Fairmont The Norfolk Team
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Refused to reimburse for a cancellation one week in advance. Promised to follow-up and never did. Terrible service.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Fairmont The Norfolk, Gestion de l’hôtel
Dear Paul, We are sorry to hear about your experience with the reimbursement process. Please accept our apologies for the inconvenience caused. Rest assured, we will investigate this matter and have someone from our team reach out to you so as to prevent such occurrences in the future. We look forward to welcoming you back for a more memorable experience.Kind Regards, Nils Rothbarth Cluster General Manager & Fairmont The Norfolk Team
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Fairmont The Norfolk, Gestion de l’hôtel
Dear Elizabeth, Thank you for your positive rating. We appreciate your positive feedback in regard to your stay at Fairmont the Norfolk. We look forward to welcoming you back for another memorable experience.Kind Regards, Nils Rothbarth Cluster General Manager & Fairmont The Norfolk Team
par un voyageur
Publié le 16 août 2024 sur Expedia
Very nice hotel and get staff
Commentaires de Gestion de l’hôtel
20 août 2024 par Fairmont The Norfolk, Gestion de l’hôtel
Dear Roy, Thank you for your kind words about our hotel and team. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon. Kind Regards, Nils Rothbarth Cluster General Manager & Fairmont The Norfolk Team
par un voyageur
Superb Hotel
Publié le 27 juill. 2024 sur HotelsExcellent hotel and amazing staff. Kennedy makes the best Espresso martini ever. Gedi, Isaac, Njeri and Sharon are all brilliant too. Joy, Elijah and Veronica Make dining at Tatu and incredible experience and we hope to be back again soon.
Commentaires de Gestion de l’hôtel
6 août 2024 par Videar, Gestion de l’hôtel
Thank you so much for the feedback. We will share with the staff and look forward to host you
