Note fondée sur 38 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,1 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 juill. 2024 sur Expedia
All over friendly personnel. But a very impolite boy who delivered us food. Such is a really turnoff
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Smith Muteti, Gestion de l’hôtel
Dear Jone,Thank you for making Hotel Mokka City your preferred choice during your recently concluded visit to Nairobi.We are pleased to take this early opportunity to thank you for taking time out of your busy schedule to share your experience.It is always delightful to hear from our guests as it gives us the opportunity to know the areas in which we fell short of their expectation.Our future improvements to our property and products are also based on guests’ feedback for a better experience during subsequent return visits and for other guests as well. To this end, we greatly appreciate your positive remarks.As for the impolite service delivery by our staff, we would like to take this early opportunity to offer our sincere apology as we proceed to take an appropriate corrective action.It was a privilege to have you as a our guest and look forward to welcoming you again in the near future.Thank you.
par un voyageur
Publié le 25 juin 2024 sur Expedia
Convenient. The staff and the management are open and try to meet your request. The place is clean and orderly.
Food at the restaurant could be better but there are excellent dinning facilities all around.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Smith Muteti, Gestion de l’hôtel
Dear Ibrahim,Thank you for taking time out of your busy schedule to rate us.We do sincerely appreciate and take delight in your favorable rating.On behalf of the management and staff we thank you for choosing us and look forward to your return visit.
par un voyageur
Ok
Publié le 17 mai 2024 sur HotelsOk room. A bit worn down. No AC, but a fan in the room. Very hard bed.
par un voyageur
Publié le 6 mai 2024 sur Expedia
Very nice but 70 IS a bit expensive...
A bit of mosquitoes as well during the night. A|C Can help.
No breakfast included. That surprised me
But all the rest is perfect
par un voyageur
Publié le 9 avr. 2024 sur Expedia
So nice
Commentaires de Gestion de l’hôtel
12 avr. 2024 par Smith, Gestion de l’hôtel
Dear Ward,Thank you for making Hotel Mokka City your preferred choice during your recently concluded visit to Nairobi.We thank you for taking time out of your busy schedule to share your experience.It is always delightful to hear from our guests as it gives us the opportunity to know the areas in which we fell short of their expectation.Your favorable review is a major motivation to the team to keep giving our guests a better experience.It was indeed a privilege and honor to have you as our guests.Looking forward to your return visit we remain.
par un voyageur
OK hotel
Publié le 2 avr. 2024 sur HotelsOK hotel, area is a bit dodgy, if I was to visit Nairobi again I would opt for westlands area
Commentaires de Gestion de l’hôtel
12 avr. 2024 par Smith, Gestion de l’hôtel
Dear Ola,Thank you for making Hotel Mokka City your preferred choice during your recently concluded visit to Nairobi.We thank you for taking time out of your busy schedule to share your experience.It is always delightful to hear from our guests as it gives us the opportunity to know the areas in which we fell short of their expectation.Your favorable rating has deeply touched and motivated us.It was indeed a privilege and honor to have you as our guests.Looking forward to your return visit we remain.
par un voyageur
Book somewhere else
Publié le 29 mars 2024 sur HotelsSecond stay here either side of a safari. The first stay wasnt so good so before leaving I insisted on a better room with working AC on my return.
I was given a slightly larger room but the AC was a portable unit, the vent pipe feeding into a box, just filling the room with even hotter air. The resteraunt was so slow the food was almost out of date when served, it was also the wrong meal. There were tremendous rains which flooding the building from the roof down. Its a tower block so it was chaos, staff were unable to do anything, there was so much water even the lifts failed which meant walking 15floors of stairs even carrying luggage. It was a complete shambles
par un voyageur
Ok room in a central position, hot and noisy
Publié le 26 mars 2024 sur HotelsAn ok overnight. Hotel is in a shared use tower, floors 13 & up. Room was small but functional however no AC which was very disappointing, the whole reason I was prepared to pay UK rates. The restaurant is super super slow and dependant on the chef turning up.
Commentaires de Gestion de l’hôtel
12 avr. 2024 par Smith, Gestion de l’hôtel
Dear Stephen,Thank you for making Hotel Mokka City your preferred choice during your recently concluded visit to Nairobi.We thank you for taking time out of your busy schedule to share your experience.We sadly note, we were not able to give you a memorable experience. Nevertheless, we appreciate the fact that you gave us the opportunity to serve you.We value customer feedback as it is the basis upon which our improvements are hinged.Accept our early apology for the areas in which we did not meet your expectation. We assure that we will give immediate attention to the points shared with a view to turning around things for the better.Otherwise, it was indeed a privilege and honor to have you as our guests.We look forward to another opportunity to serve you better in the not too distant future.
par un voyageur
Publié le 8 mars 2024 sur Expedia
Great hotel in the CBD! Beautiful views of Nairobi and nice staff. Highly recommend.
Commentaires de Gestion de l’hôtel
11 mars 2024 par Smith , Gestion de l’hôtel
Dear Margaret,Thank you for making Hotel Mokka City your preferred choice during your recently concluded visit to Nairobi.We thank you for taking time out of your busy schedule to share your experience.It is always delightful to hear from our guests as it gives us the opportunity to know the areas in which we fell short of their expectation.Your favorable rating has deeply touched and motivated us to give our guests the very best experience possible. It was indeed a privilege and honor to have you as our guests.Looking forward to your return visit we remain.
par un voyageur
Publié le 6 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 mars 2024 par Smith, Gestion de l’hôtel
Dear Mohamed,Thank you for making Hotel Mokka City your preferred choice during your recently concluded visit to Nairobi.We thank you for taking time out of your busy schedule to rate us..It is always delightful to hear from our guests as it gives us the opportunity to know the areas in which we fell short of their expectation.Your favorable rating has deeply touched and motivated us to give our guests the very best experience possible. We will cherish the trust and confidence you showed in us and look forward to another opportunity to host you.
