Note fondée sur 75 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 oct. 2023 sur Expedia
Excellent hotel ; only the location is deplorable --but that Nairobi's airport is not too far.
Commentaires de Gestion de l’hôtel
15 nov. 2023 par Suzan N, Gestion de l’hôtel
Thank you so much for the feedback and for choosing to stay with us. It was a pleasure and delight hosting you.
par un voyageur
Publié le 15 juill. 2023 sur Expedia
Good and affortanble place to stay close to the airport.
Commentaires de Gestion de l’hôtel
30 juill. 2023 par Suzan N, Gestion de l’hôtel
We loved hosting you, thank you for staying with us. We hope to see you again.
par un voyageur
Publié le 18 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
26 juin 2023 par Suzan N, Gestion de l’hôtel
Thank you for staying with us
par un voyageur
Publié le 26 mars 2023 sur Expedia
This hotel is near the airport so quit cheap and quit clean.
But run away, we've been there during our transit to go back home after holidays, the girl at the front desk, Faith, will ruin your good mood !
The driver to the airport was only saying words... of course no smile at all.
And to be honest 10$ to do less than 5 km is a bit to much, we ad a uber for the check in for 3$... And he's was nice and smiling !!!
But mostly everyone in this hotel, no smiles, no courtesy.
Seriously those people should change work if you are not able to smile at customers.
Commentaires de Gestion de l’hôtel
26 mars 2023 par Suzan N, Gestion de l’hôtel
Thank you for staying with us. Sorry for the unfortunate encounter, this is surprising as we do have very friendly staff. The airport transfer is normally 15KES but we do allow one to choose or use any other means to or from the hotel.
par un voyageur
Parfait
Publié le 5 févr. 2023 sur HotelsHôtel très propre , bonne accueil, réceptionniste souriante et accueillante. La chambre était propre avec tout ce qu’il fallait. Je recommande cette hôtel.
Commentaires de Gestion de l’hôtel
12 févr. 2023 par Suzan N, Gestion de l’hôtel
Thank you for staying with Us. It was a pleasure hosting youWe would be glad to see you again
par un voyageur
Publié le 27 janv. 2024 sur Expedia
Excellent services
Commentaires de Gestion de l’hôtel
26 févr. 2024 par FM, Gestion de l’hôtel
Dear Jaspher, Thank you for staying with us and for your valued & detailed feedback. We are very delighted to note that you had a great and memorable stay and the entire team met your expectations. We indeed look forward to having you back. Best regards, FM
par un voyageur
Publié le 15 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 janv. 2024 par FM, Gestion de l’hôtel
Thank you for your excellent review.We are glad that we exceeded your expectations . we look forward to your future visits to our hotel
par un voyageur
Publié le 21 nov. 2023 sur Expedia
The pick up from the airport was easy because the communication was excellent. The place was perfect for my one night in transit.
Commentaires de Gestion de l’hôtel
23 janv. 2024 par FM, Gestion de l’hôtel
Dear Alison,Thank you for your excellent review.We are glad that we exceeded your expectations. we look forward to your future visits to our hotel. Best regards, FM
par un voyageur
Publié le 21 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
23 janv. 2024 par FM, Gestion de l’hôtel
Dear Caitlin,Thank you for your excellent review.We are glad that we exceeded your expectations. we look forward to your future visits to our hotel.Best regards, FM
par un voyageur
Publié le 19 nov. 2023 sur Expedia
Based on your response, your unprofessionalism and lack of tact speaks volumes. I spent over 155500 on my stay and would not complain about a measly 14500. You are clearly in need of more training because your mathematical skills are subpar. You also gaslighted me when you are clearly the one with a problem. Money is not a problem for me. I don't see why you would resort to tricks and name calling just because of a simply review. I actually find it funny. I honestly don't care what you think about me. I was able to afford all that money for my stay and if I say it was terrible, it clearly was. About my emotional wellbeing, anyone would be angry after seeing the invoice and comparing it with the Mpesa transactions which show I was clearly conned..but no thief will admit they were caught stealing. You can say what you want me but you are clearly the one with the problem. I was away from the hotel for a while and there's no way the cleaner would have been able to clean. Professionalism means you think about solutions with tact, clarity and decorum and unfortunately, you lack in all of this. I know you will still reply with something vile, as a reflection of your own character.
