Note fondée sur 6 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
3,8 Service et personnel
4,2 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
weekend staycation
Publié le 8 juin 2021 sur HotelsI had an amazing time at this place.The environment is so cool and relaxed.Cleanliness is commendable.
Commentaires de Gestion de l’hôtel
1 juill. 2021 par Lukenya, Gestion de l’hôtel
Thankyou so much for the feedback,we are happy that you enjoyed your stay with us. Looking forward to hosting you again.
par un voyageur
Publié le 24 déc. 2019 sur Hotels
par un voyageur de Nairobi
Publié le 14 juin 2019 sur Expedia
Property was very clean but the staff would take forever to sort you out
Commentaires de Gestion de l’hôtel
27 janv. 2020 par Beth, Gestion de l’hôtel
Thank you for the much-valued feedback. We are sorry for the inconveniences you experienced and have put measures in place to ensure this is addressed. We look forward to hosting you in the near future.
par un voyageur
It Was OK.
Publié le 7 mars 2019 sur HotelsSo hotels.com is responsible for some of this negative review since one of the parameters I entered when searching for this hotel was that it would be close to the Jomo Kenyatta International Airport in Nairobi. This hotel most certainly was NOT close to the airport. It is almost an hour away. All in all it cost me a small fortune in taxi fares to get to the hotel and then to the airport. Such a waste.
The staff was pleasant but unaccommodating. I needed to get some money to a local restaurant and was hoping I could charge it on my credit card to the hotel and they could send the payment to the restaurant, nope. I asked for a wake-up call, it didn't happen.
Also there was no ledge in the shower so I had to put my soap on the floor and they didn't supply shampoo and conditioner. A small thing but I hate putting them on the floor.
The place is fine especially for groups since that is their target customers. As a solo traveller that just wanted convenience to the airport, not so much.
Commentaires de Gestion de l’hôtel
27 janv. 2020 par Beth, Gestion de l’hôtel
Hello Sir/Madam,
Thank you for the much-valued feedback. We apologize for the inconvenience you experienced and have put measures to make sure this is addressed. We appreciate your support.
par un voyageur
Publié le 15 janv. 2019 sur Expedia
Serene environment, however seems the property is mainly geared toward the corporate " team building " market, so the noise and activity level can be high.
Commentaires de Gestion de l’hôtel
15 janv. 2019 par Edmond, Gestion de l’hôtel
Hello Sir/Madam, thank you for the much-valued response. We apologize for the noisy environment on your day of visit. Normally, we are always quite a peaceful, quiet and personal establishment. We have also made arrangements to ensure the activities are done away from the accommodation/meeting areas.
par un voyageur
Publié le 30 juill. 2018 sur Expedia
Very comfortable. The food was not that great and I wish it had a gym. But for a workshop facility it was fine and the staff were very friendly and helpful.
Commentaires de Gestion de l’hôtel
15 janv. 2019 par Edmond, Gestion de l’hôtel
Hello Sir/Madam, thank you for the much- valued response. We are glad to provide feedback regarding our food that we have made key changes to adress the same. We also have a plan for a gym facility on the pipeline, otherwise, we keep our guests active by several outdoor activities on offer. We have also appreciated our staff on their friendliness and being helpful. We look forward to hosting you again to experience the on-going improvements.
