Note fondée sur 34 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Montpellier
Proche de l’aéroport, personnel peu arrangeant
Publié le 2 sept. 2018 sur ExpediaL’hotel, ou plutôt Guest house, est propre, spacieux et bien localisé proche de l’aéroport, mais le comportement de la propriétaire m’a déçue. Mon vol décollant tard dans la journée, ils n’ont pas trouvé de solution pour me permettre d’attendre dans les partie communes de l’hotel. Ils m’ont seulement proposé, et d’une façon assez vulgaire, de payer une nuit supplémentaire. J’ai refusé pour des raisons financieres mais aussi par principe et j’ai dû passer la journée seule à l’aeroport. Cela est très surprenant, en particulier au Kenya où les gens sont tellement plein de sollicitude et gentils. Dommage.
Commentaires de Gestion de l’hôtel
26 sept. 2018 par Llily, Gestion de l’hôtel
Dear Laure,
Thank you for staying with us, though the policies were very clear when booking, had you stayed whole day at the apartment we could not clean or give the room to another client , this was explained to you in a very good day . everywhere late check out is charged ,especially very long extension hours like you wanted to to. . ...
par un voyageur
Publié le 6 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
22 nov. 2023 par Liliy, Gestion de l’hôtel
Thank you so much for staying with us , we look forward to seeing you soon .
par un voyageur
Publié le 28 juin 2022 sur Expedia
Good experience for the price.
Commentaires de Gestion de l’hôtel
28 juin 2022 par Lily, Gestion de l’hôtel
Thank you for your review and staying with us .
par un voyageur
Publié le 25 nov. 2021 sur Expedia
Everything was OK
Commentaires de Gestion de l’hôtel
26 nov. 2021 par Lily, Gestion de l’hôtel
Thank you for staying with us , we are glad all went well
par un voyageur
Publié le 30 sept. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2021 par Lily, Gestion de l’hôtel
Thank you for your review, we did not host you since we didn't have your reservation, for such issues its better to handle with the booking company you booked on . We only admit clients with valid reservations
par un voyageur
Publié le 22 juill. 2021
par un voyageur
Publié le 28 déc. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
29 déc. 2019 par Lily, Gestion de l’hôtel
Thank you for staying with us .
par un voyageur
Publié le 10 déc. 2019 sur Expedia
Thank you for the good service and trust. We had a good time
Commentaires de Gestion de l’hôtel
13 déc. 2019 par Liliy, Gestion de l’hôtel
You are welcome , We are glad you enjoyed your stay . See you next time .
par un voyageur
Terrible experience
Publié le 7 oct. 2019 sur HotelsWe had a terrible overall stay at two different properties that the owner Lilian owned for 2 different nights. The first night was ok - we had complained about the bed being hard but overall it was what you pay for - after all it is guest house and not a hilton.
So for the second night, she booked us in another room but this was full of mosquitoes and really dirty with the shower not working properly. Plus the second bathroom had a sink right in front of the toilet so I am not sure how one could use the sink since there was no space - really dumb. But then the next morning when we complained, the lady completely lost it. She locked the door from inside so we could not get out and threatened to call the police the on us saying that we will be in a nairobi jail for 6 months until the case is closed. We finally apologized and she let us go but I would not stay at this property even if she was offering it for free. I would normally just have given an meets expectations review based on price but due to the ladies treatment and the most harrowing experience we had , I felt it was my duty to warn others and hence the long post. Stay at your own risk..
Commentaires de Gestion de l’hôtel
22 nov. 2019 par Lily, Gestion de l’hôtel
Thank you for your review,But clearly other travellers can see you are the problem, let me start by that you did not want to pay hence the excuses , you wanted free breakfast , you left windows open even after we told you to close.
All rooms have nets ,and every bath has a working sink.
We have never hosted such troublesome guests like you , very drunk ,very disrespectful , wanting more for less pay .
Genuine guests can read and see previous reviews from other travelers that were not troublesome like you.
You broke even a toilet seat .
par un voyageur
Very good place
Publié le 19 juill. 2019 sur HotelsVery good place: clean, calm
Commentaires de Gestion de l’hôtel
21 juill. 2019 par Lily, Gestion de l’hôtel
Thank you for staying with us , we are happy you enjoyed your stay with us .
