Note fondée sur 13 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 sept. 2024 sur Hotels
par un voyageur
Publié le 10 sept. 2024 sur Hotels
I had an extremely disappointing experience when I booked a stay at this property. After arriving at Nairobi airport, I took an Uber to the location, arriving just around midnight. Upon arrival, we waited at the gate for approximately 15 minutes before a man came out. He appeared either upset or as though he had been woken up, and immediately demanded to know if the reservation had been paid. I showed him proof of payment through the Hotels.com app, but he continued to scrutinize it, seemingly unconvinced.
After some time, he told us to wait, locked the gate behind him, and went back inside. We were left waiting outside for what felt like an eternity. At this point, the Uber driver expressed concerns about the safety of the area and suggested we leave. The neighborhood appeared unsafe, it was after midnight, and the property resembled a residential building. Trusting the Uber driver’s judgment, I agreed, and we returned to the airport.
To make matters worse, Hotels.com seems unable to contact the property manager, which raises the question of why this property is even listed on their app. The whole operation seemed highly unprofessional.
par un voyageur
Publié le 1 sept. 2024 sur Hotels
par un voyageur de Worcester
Publié le 28 janv. 2023 sur Expedia
The uctures are very misleading, property is very old, dirty, broken, poorly made breakfast. No parking when arrived, they can only fit one car, generally very bad looking place. We left after the first night.
par un voyageur de HENDERSON
Publié le 6 juill. 2022 sur Expedia
Primera vez que me quedo en un guest house y no lo volveria a hacer. Me senti insegura al principio.
El baño sucio.
La verdad de el barrio en kenia demasiado real y cruda.
par un voyageur
Publié le 22 déc. 2021 sur Expedia
The area was not conducive, overpopulated. Not value for the money charged. I had to abandon my booking after two days and look for better accommodation elsewhere. The money I paid was a loss. I also suffered allergies in the rest house. Accommodation was not ideal for me.
par un voyageur
Publié le 28 oct. 2021 sur Expedia
Customer service
Commentaires de Gestion de l’hôtel
6 déc. 2021 par JC, Gestion de l’hôtel
Hello, we hope you enjoyed your stay with us.
We look forward to hosting you again
par un voyageur
Publié le 19 mai 2021 sur Expedia
Commentaires de Gestion de l’hôtel
4 juin 2021 par JC, Gestion de l’hôtel
Hello,
Please share with us the challenges you faced.
par un voyageur
Publié le 2 janv. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
14 janv. 2020 par RW, Gestion de l’hôtel
Hello David,
Thank you very much for giving us your feedback.We are glad that you enjoyed our services and we look forward to hosting you some other time.
par un voyageur de Orem UT
Publié le 27 nov. 2019 sur Expedia
I would have given it a better rating if the shower was not cold and if the shower had any water pressure.
Commentaires de Gestion de l’hôtel
27 nov. 2019 par RW, Gestion de l’hôtel
Hello,
Thank you very much for giving us feedback on your stay.We will check on this and ensure that the same complaint is not raised by future guests
