Note fondée sur 176 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,8 sur 5
89 % des clients le recommandent
3,9 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
4 sur 5
par un voyageur

Publié le 19 août 2019 sur Hotels
Commentaires de Gestion de l’hôtel
4 sept. 2019 par M M Wanyiri, Gestion de l’hôtel
Thank you for taking the time to review us.
4 sur 5
par un voyageur

Publié le 4 oct. 2024 sur Expedia
The hotel has an old amenities clean and old. The room was comfortable, staff are friendly.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Front Office Supervisor, Gestion de l’hôtel
Dear Norie, Thank you for your valued feedback, we are glad that you had a comfortable stay with us and that the staff were friendly. We have plan in place to renovate the facility including the the rooms to meet and exceed our guests expectations. We look forward to welcome you back to Nairobi Safari Club by Swiss-belhotel. Kind regards, Apollo Opondo
4 sur 5
par un voyageur

Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Front Office Supervisor, Gestion de l’hôtel
Dear Sourav, Thank you for your valued feedback, we are glad that you enjoyed your stay with us. We look forward to hosting you again for a more memorable stay with us. Kind regards, Apollo Opondo
2 sur 5
par un voyageur

Publié le 1 sept. 2024 sur Hotels
Half the plugs in the room didn’t work, lighting in the room after dark was not great but just was not clean at all and bathroom was falling apart. As soon as you left the property we surrounded by people begging for money and grabbing on you. Pictures look way better than what you get. $50 a night hotel at most.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Latifa Kadzo, Gestion de l’hôtel
Dear Terance,Thank you for sharing your feedback with us. We deeply regret that your experience did not meet your expectations. Please accept our sincere apologies for the issues you encountered in your room, including the non-functional plugs, inadequate lighting, and the cleanliness concerns. We are also sorry to hear about the state of the bathroom and the discomfort you felt outside the property.Your comments are crucial in helping us improve, and we will address these matters with our team to ensure better experiences for future guests. We aim to provide a comfortable and safe environment, and it's clear we fell short during your stay.We would appreciate the opportunity to make it right. Please feel free to reach out to us directly if you would consider giving us another chance to provide you with the stay you deserved.Best regards,Latifa Kadzo
4 sur 5
par un voyageur

Publié le 23 août 2024 sur Wotif
Located well to CBD and Airport. Very safe with security excellent! Great value. Fresh juice in the morning was amazing!
Commentaires de Gestion de l’hôtel
27 août 2024 par Latifa Kadzo, Gestion de l’hôtel
Dear Anne,Thank you for your positive feedback! We’re glad our convenient location and strong security helped make your stay enjoyable and safe. The fresh juice is definitely one of our favorite touches too! It’s wonderful to hear that you found great value in your stay, and we can’t wait to host you again.
4 sur 5
par un voyageur

한적한 호텔 이며 편안했다. 직원들은 친절했고 호텔 뷔페도 가격대비 좋았다

Publié le 21 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Latifa Kadzo, Gestion de l’hôtel
고객님, 저희 호텔을 방문해 주셔서 감사합니다! 한적하고 편안한 시간을 보내셨다니 기쁘게 생각합니다. 친절한 직원 서비스와 뷔페에 만족하셨다니 더욱 기쁩니다. 앞으로도 더욱 나은 서비스를 제공하기 위해 노력하겠습니다. 또 뵙기를 기대합니다!
5 sur 5
par un voyageur

Publié le 10 juill. 2024 sur Expedia
It was an amazing experience for the stop over
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Front Office Supervisor, Gestion de l’hôtel
Dear Joseph, Thank you for your valued feedback, We are glad that you enjoyed your stay during your stopover at Nairobi Safari Club by Swiss-belhotel. We are looking forward to hosting you again on your next visit.Kind regards, Apollo Opondo
4 sur 5
par un voyageur

Okay

Publié le 7 juill. 2024 sur Hotels
Hotel clean but out dated, A/C was not functioning in the bedroom, the breakfast buffet was great, the staff was very friendly and helpful.
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Latifa Kadzo, Gestion de l’hôtel
Dear Guesr,Thank you for your feedback. We appreciate you taking the time to share your experience with us. We're glad to hear that you found the hotel clean and enjoyed the breakfast buffet, as well as the friendliness and helpfulness of our staff. We apologize for the inconvenience caused by the non-functioning A/C in the bedroom. Your comments are valuable to us, and we will address this issue promptly to ensure a more comfortable stay for our future guests. We hope to welcome you back soon and provide you with an even better experience.Kind Regards,Latifa Kadzo
5 sur 5
par un voyageur

Publié le 26 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 juin 2024 par Guest Relations Officer, Gestion de l’hôtel
Greetings from Nairobi Safari Club by Swiss-Bel hotel.Thank you for your most recent stay with us and for the great review.We look forward to hosting you again.Kind regards,Christine Mweu
4 sur 5
par un voyageur

Publié le 2 avr. 2024 sur Expedia
The staff at the Nairobi Safari Club Hotel are very nice and welcoming. The breakfast and restaurant food was also enjoyable.
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Guest Relations Officer, Gestion de l’hôtel
Dear Michael,thank you for your most recent stay at Nairobi Safari Club by Swiss-Belhotel and for the wonderful review.We are glad that you enjoyed our hospitality and the breakfast as well.We look forward to hosting you again soon.Kind regards,Christine MweuGuest Relations Officer