Note fondée sur 109 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 janv. 2024 par FOM, Gestion de l’hôtel
Dear Wendy,Thank you for your 5-star rating! We appreciate your positive feedback and look forward to hosting you again for another stellar experience. If there's anything specific you enjoyed or any suggestions you have for improvement, feel free to let us know.Warm RegardsStacey Eve
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par FOM, Gestion de l’hôtel
Dear Ewura,Thank you for your review!We’re pleased to hear that you enjoyed our rooms, service, and location. We appreciate your positive feedback and are glad that your experience was largely satisfactory.If there’s anything specific we could do to improve and make your next stay even better, please let us know. We value your input and look forward to welcoming you back in the future!Warm regards, Stacey Eve Front Office Manager
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Everything was of great quality. If and when I return, I would stay no where else!
Commentaires de Gestion de l’hôtel
3 oct. 2024 par FOM, Gestion de l’hôtel
Dear Richard,Thank you for your wonderful feedback! We’re thrilled to hear that everything met your expectations during your stay. It’s fantastic to know that we’ve earned your loyalty, and we can’t wait to welcome you back whenever you return!Best regards, Stacey Eve Front Office Manager
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Catherine Muteti Front Office Supervisor, Gestion de l’hôtel
Thank you for taking the time to leave your feedback. We are truly sorry to hear that your recent stay with us didn’t meet your expectations. We pride ourselves on offering a positive experience for all our guests, and it is clear we fell short during your stay with us.We would love to understand more about what went wrong so we can address any concerns and ensure improvements are made. Could you please share with us what aspects of your stay you found unsatisfactory?Your feedback is invaluable to us, and we hope to have the opportunity to make things right.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Its was great stay.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par FOM, Gestion de l’hôtel
Dear Sagar,Thank you for your kind words! We’re delighted to hear that you had a great stay with us. We look forward to welcoming you back soon!Warm regards, Stacey Eve Front Office Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
The room had no hot water which we did tell reception. And nothing was done about it. Breakfast was average and we also felt like we were being rushed out even though there was barely anyone in the restaurant. The room service was very good, our dinner was brought to us in a timely fashion and food was good. Bed was comfortable.
Overall, a decent stay for one night.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par FOM, Gestion de l’hôtel
Dear Benjamin,Thank you for sharing your experience with us. We're pleased to hear that you enjoyed the room service, comfortable bed, and timely dinner. However, we sincerely apologize for the inconvenience caused by the hot water issue and the breakfast experience. This is certainly not the standard we aim to provide, and we will address these concerns with our team to ensure improvements.We appreciate your feedback and hope to have the opportunity to welcome you back for a more seamless stay in the future.Warm regards, Stacey Eve Front Office Manager
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Great staff
Commentaires de Gestion de l’hôtel
26 sept. 2024 par FOM, Gestion de l’hôtel
Dear Anita, Thank you for your kind words! We’re delighted to hear that you had a positive experience with our staff. Providing exceptional service is always our priority, and we’re thrilled it made a difference during your stay.We look forward to welcoming you back soon!Warm regards, Stacey Eve Front Office Manager
par un voyageur
Publié le 17 sept. 2024 sur Expedia
It was a quick trip because of airport problems, so we got in late and left early, but I enjoy it, it was a good place to stay. I look forward to staying there again on Saturday, the 28th of this month!
Commentaires de Gestion de l’hôtel
26 sept. 2024 par FOM, Gestion de l’hôtel
Dear Richard, Thank you for your feedback. We're glad to hear that despite your quick trip, you enjoyed your stay with us. We look forward to welcoming you back on Saturday, the 28th, and ensuring another comfortable and pleasant experience!Warm regards, Stacey Eve Front Office Manager
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par fom, Gestion de l’hôtel
Dear Yu, Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we’d appreciate any further details on how we can improve. Please feel free to reach out directly so we can make things right for your next visit.Warm regards, Stacey Eve Front Office Manager
par un voyageur
Perfectly clean, friendly & close to airport
Publié le 8 sept. 2024 sur HotelsWe had a lovely experience here from check in to check out, staff really helpful and rooms clean and comfy. Good shuttle service from airport and friendly lovely driver! Would stay again.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par FOM, Gestion de l’hôtel
Dear Emma, Thank you for your lovely feedback! We’re delighted to hear that you enjoyed your stay from check-in to check-out and that our helpful staff, clean rooms, and airport shuttle service made your experience memorable. We look forward to welcoming you back soon!Warm regards, Stacey Eve Front Office Manager
