Note fondée sur 9 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,5 Service et personnel
3,8 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 févr. 2024 sur Expedia
Nothing in the room
Commentaires de Gestion de l’hôtel
1 mars 2024 par John, Gestion de l’hôtel
Dear Hiwa, We acknowledged your feedback and action has been taken and we welcome to host you again. Thank you.
par un voyageur
Publié le 7 mars 2023 sur Expedia
par un voyageur
Nice lodge with a few minor issues
Publié le 31 déc. 2022 sur HotelsWhen we arrived they didn't have any knowledge of our booking, even though we'd already paid. Eventually they found our booking but the room we booked wasn't available for the first night so we were downgraded for the first night. We pushed and they offered us free dinner to compensate.
The standard room is quite small and doesn't have a mosquito net. The executive room is much bigger and has a mosquito net.
The beds are clean but some parts of the room could be cleaned, i.e. cobwebs in the corners.
Breakfast was supposed to start at 7am but we arrived at 7.30 and they still hadn't finished setting up. There was an even longer wait for dinner.
The staff were very friendly and the rest of the resort was really nice. We didn't use the pool but it looked nice. There was also a little park for children.
Commentaires de Gestion de l’hôtel
2 janv. 2023 par wanjiku, Gestion de l’hôtel
thankyou for your honest feedback and we hope to rectify on the highlighted areas to ensure customer satisfaction and value for money.
par un voyageur
Publié le 26 déc. 2022 sur Expedia
The property should not be on Expedia.. The staff are exceptional but the management is very poor. I would not recommend anyone to visit the place. We were a family of 10. Very disappointed.
Commentaires de Gestion de l’hôtel
2 janv. 2023 par wanjiku, Gestion de l’hôtel
hello Mercy we apologise for the inconvience caused and our marketing departement will get in touch to see how to amend it.we appreciate your honest opinion
par un voyageur de Mapleton
Publié le 19 janv. 2022 sur Expedia
par un voyageur
Hidden Treasure
Publié le 25 oct. 2021 sur HotelsCommentaires de Gestion de l’hôtel
26 oct. 2021 par BERNARD, Gestion de l’hôtel
Dear Jennifer,
It was indeed a pleasure hosting you most recently at our place. Thank your so much for your great review and we are looking forward to welcoming you back again in not a distant future.
Kind regards
Bernard
par un voyageur de Kenya
Publié le 6 janv. 2020 sur Expedia
The dining menu was very limited. 2 chicken options and a beef option.
par un voyageur
Cannot book through Hotels.com
Publié le 13 avr. 2019 sur HotelsComfortable nice place to stay, with one very large snag. You apparently CANNOT book this hotel through Hotels.com. They will ask you to call Hotels.com to get a refund so that so you pay them directly. So I spent about 6 hours of my stay on the phone with rude Hotels.com staff and going back and forth between them and hotel management trying to figure out an issue that should NOT be the responsibility of the consumer. I was told there was no financial relationship between the two and that Hotels.com could not pay Dove Nest for the booking. I, then became the mediator between the two, trying to resolve an issue that was not mine to resolve. I was then told to not use Hotels.com to book this hotel, as if I should have had prior knowledge that this fiasco would happen. Do not book this hotel unless you want to waste your time trying to explain that if a booking is listed on a booking portal, it generally means that they have a business relationship and that if they do not, that they should be all hands on deck because a very reputable website is stealing from them. I had twelve hours to rest and finally have access to internet to get some work done - 6 of which were spent correcting mistakes made by hotel management and Hotels.com
Recommandé
pour Tout le mondepar un voyageur
Publié le 7 juin 2018 sur Expedia
Rooms were basic with few additional facilities. Breakfast was great!
