Note fondée sur 63 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,3 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 juin 2024 sur Expedia
Wish it had better view of park from property.
Otherwise everything is so nice
Commentaires de Gestion de l’hôtel
26 juin 2024 par AA, Gestion de l’hôtel
Dear Wendy,Thank you for your wonderful 5-star review! We are delighted to hear that you found everything to be so nice during your stay at Sarova Lion Hill.We appreciate your feedback about the view of the park from our property. We always strive to improve our guests' experience and your comments will be taken into consideration as we look for ways to enhance our facilities.We hope to welcome you back soon and provide an even better experience next time.Regards,Aloice AbidhaFront Office ManagerSarova Lion Hill Game Lodge
par un voyageur
Sarova Lionhill is simply exemplary
Publié le 25 mars 2024 sur HotelsWarm welcome from Fridah and team at receiption. Exemplary service from staff all around including at restaurant. Tasty and wide selection of food to choose from
Commentaires de Gestion de l’hôtel
4 mai 2024 par AA, Gestion de l’hôtel
Dear Stefan, Thank you for your glowing review of Sarova Lion Hill Lodge! We are thrilled to hear that you found our service exemplary and enjoyed the warm welcome from Fridah and the reception team. It's wonderful to know that this level of service extended throughout your stay, including interactions with our restaurant staff.We're also delighted that the food selection met your expectations in both taste and variety. Our culinary team works hard to ensure a pleasing array of options for all our guests, and it's rewarding to hear such positive feedback.Thank you again for choosing Sarova Lion Hill Lodge. We look forward to the opportunity to host you again, continuing to provide excellent service and a memorable lodge experience. Your kind words will certainly be shared with Fridah and the entire team!Regards,Job AndoveLodge Manager
par un voyageur
Publié le 10 mars 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
4 mai 2024 par AA, Gestion de l’hôtel
Dear Ron,Thank you for sharing your rating of Sarova Lion Hill Lodge! We're pleased to receive a 4 out of 5 rating from you, and we appreciate your acknowledgment of our efforts to provide a quality experience. We would love to hear more about your stay and any specific areas where you felt we could improve to make it a full 5-star experience in the future.Your feedback is invaluable as it helps us continuously refine our services and amenities. We aim to ensure every guest has an exceptional stay, and your insights are crucial in guiding us towards that goal.Thank you once again for choosing Sarova Lion Hill Lodge, and we look forward to welcoming you back, hopefully turning that 4-star experience into a perfect 5-star visit!Regards,Job AndoveLodge Manager
par un voyageur
Publié le 19 déc. 2023 sur Expedia
The staff! They made our stay at Sarova memorable. If we had another honeymoon, we would spend it here. Lots of credit to everyone that made it special. From the reception to the restaurant to the sauna, the spa, the pool, and the room services. We extremely enjoyed our stay. We will be back soon.
Commentaires de Gestion de l’hôtel
4 mai 2024 par AA, Gestion de l’hôtel
Dear Peter,Thank you so much for your heartwarming review! We are delighted to hear that our staff made your stay at Sarova Lion Hill Lodge memorable, especially during such a special occasion as your honeymoon. It's truly rewarding to know that the efforts of our team, from reception to the restaurant, and the spa to room service, contributed significantly to your wonderful experience.We're thrilled that you would consider us again for such a momentous event, and we look forward to welcoming you back in the future.It will be our pleasure to make your next stay just as special, if not more. Thank you once again for choosing Sarova Lion Hill Lodge, and see you soon!Regards,Job AndoveLodge Manager
par un voyageur
Excellent!
Publié le 10 déc. 2023 sur HotelsPure excellence from arrival to departure. Genuinely friendly staff, great facilities, calm and quiet, great food. Can't find anything negative to say. My best experience in Kenya so far, haven't seen anything quite alike. Will be happy to stay again.
par un voyageur
Nice place
Publié le 10 déc. 2023 sur HotelsBeen here a few times, this time with grandchild. Nice place, easy to spot animals by self-drive.
par un voyageur
Publié le 20 nov. 2023 sur Expedia
par un voyageur
Publié le 28 août 2023 sur Expedia
Property was beautiful and staff were great. There was a lot of noise from staff and guests outside our room. Almost felt like there was no privacy. The buffet at the lodge was not upto 4 star standards. Food tasted bland and old.
Commentaires de Gestion de l’hôtel
9 oct. 2023 par jkk, Gestion de l’hôtel
Dear Jeffrey,Thank you for giving us your valuable feedback.We are happy to hear positive details about your experience at the lodge..Its regrettable that noise from outside your room and our food offering watered down your experience .We do regret the inconvenience caused to you. Please allow us to review and correct the same.Thank you for the continued support and we look forward to welcoming you back so that we get another opportunity to serve you once again.Kind regardsJayne KiraguGeneral Manager
par un voyageur
Publié le 20 juill. 2023 sur Hotels
par un voyageur
Publié le 10 avr. 2023 sur Expedia
Staff was very nice and friendly, but facility was very inconvenient and run down. Everything was very ld and the bathrooms were poorly appointed. The shower was terrible. the food was good, but restaurant was very crowded and noisy. it as very hard to relax, the ambience was poor. Inspite of the congenital staff, I would not return.
