Note fondée sur 466 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Charlotte de Paris
Great stay, beautiful hotel
Publié le 8 janv. 2016 sur HotelsWonderful stay as always, very beautiful room and professional team.
par un voyageur
Fabulous hotel
Publié le 2 sept. 2024 sur HotelsThis is our go to hotel when we want to relax and be spoilt. There is nothing we would change and the most important thing for us is consistency and this hotel is consistently excellent
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Rebecca - Assistant Reception Manager, Gestion de l’hôtel
Dear Margaret,Thank you for your wonderful 10 out of 10 review! We're thrilled to be your go-to hotel for relaxation and indulgence. It's fantastic to hear that you value the consistency of our service and that we continue to meet your expectations.We look forward to welcoming you back for another consistently excellent stay.
par un voyageur
Publié le 31 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Rebecca - Assistant Reception Manager, Gestion de l’hôtel
Dear John,Thank you for your perfect 10 out of 10 rating! We are delighted that you had such a positive experience at Rookery Hall Hotel & Spa.We look forward to welcoming you back again soon
par un voyageur
Anniversary
Publié le 19 août 2024 sur HotelsSuperb service, friendly efficient staff, excellent food and drink, very comfortable room with lovely view of garden. Would definately stay here again.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Rebecca - Assistant Reception Manager, Gestion de l’hôtel
Dear Robin,Thank you for your fantastic 10 out of 10 review! We're delighted that you chose to celebrate your anniversary with us and enjoyed the superb service, excellent food and drink, and the comfort of your room with the garden view.We’re thrilled to hear you would definitely stay with us again, and we look forward to welcoming you back in the future.
par un voyageur
A must visit!
Publié le 18 août 2024 sur HotelsEverything we hoped, a wonderful hotel, very well maintained, with helpful and friendly staff. ( I’ve just told my friend that it may be the nicest hotel I’ve stayed in, in England!)
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Rebecca - Assistant Reception Manager, Gestion de l’hôtel
Dear Amanda,Thank you so much for your glowing review and perfect 10 out of 10 score! We are thrilled to hear that your stay at Rookery Hall Hotel & Spa met all your expectations. It's especially heartwarming to know that you consider us one of the nicest hotels you've stayed in across England.We truly appreciate your kind words about our team and the hotel’s upkeep. We look forward to welcoming you back in the future.
par un voyageur
Publié le 20 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Rebecca - Assistant Reception Manager, Gestion de l’hôtel
Dear Garry,Thank you for your feedback. We're sorry to hear that your stay at Rookery Hall Hotel and Spa did not meet your expectations.We value your input and would appreciate more details about your experience so we can improve. Please contact us directly to discuss further.Thank you, and we hope to have the chance to welcome you back.
par un voyageur
Publié le 7 juill. 2024 sur Expedia
Lovely dog friendly hotel in a beautiful setting. All staff were welcoming and friendly. Dinner and breakfast very good (eat in dog friendly area at the bar). Did not have time to use the spa and pool.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Rebecca - Assistant Reception Manager, Gestion de l’hôtel
Dear Graham,Thank you for taking the time to share your experience with us on Expedia. We are delighted to hear that you had a wonderful stay at our dog-friendly hotel and enjoyed our beautiful setting.It's fantastic to know that our team members made you feel welcome and provided friendly service throughout your visit. We're thrilled that you found both dinner and breakfast to be very good, and we appreciate your feedback about dining in our dog-friendly area at the bar.We understand that time can be limited during a stay, but we hope you'll have the opportunity to experience our spa and pool facilities on a future visit.We look forward to welcoming you and your furry friend back to our hotel soon.
par un voyageur
Publié le 29 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Rebecca - Assistant Reception Manager, Gestion de l’hôtel
Dear Warrick,Thank you for sharing your feedback with us. We attempted to reach out directly to discuss your recent stay but unfortunately were unable to connect.We are disappointed to learn of your low score and would sincerely like to understand more about your experience. It's important to us that all our guests have a pleasant stay, and we are eager to address any concerns you may have had.If possible, could you please provide further details on where your stay fell short of expectations? We value your insights and would appreciate the opportunity to improve based on your feedback.
par un voyageur
Publié le 27 juin 2024 sur Expedia
Nice place. Bit expensive for what you get. The rooms are quite average. But service is excellent. Food is great as well.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Rebecca - Assistant Reception Manager, Gestion de l’hôtel
Dear Maarten,Thank you for sharing your experience with us. We appreciate your perspective on our hotel and are pleased that you found our service to be exceptional and enjoyed the food.We understand that perceptions of value can vary among guests, as it's a personal consideration influenced by individual expectations and experiences. We strive to deliver a high level of service to enhance your overall stay with us.We hope to have the opportunity to welcome you back for another enjoyable experience in the future.
par un voyageur
Publié le 13 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 juin 2024 par Andrea Phillips, Gestion de l’hôtel
Dear H M.Thank you for your 10 out of 10 score. We are so pleased you enjoyed a pleasant stay with us.We look forward to welcoming you back to Rookery Hall very soon.Regards,Andrea PhillipsFront Office Manager
