Note fondée sur 908 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 mars 2024 sur Expedia
Réservation faite pour 5 personnes avec Expedia mais la réception de l'hotel nous avise que rien n'est offert pour 5 !!! Il nous informe que nous avons fait une erreur de faire affaire avec Expedia au lieu d'avec eux !!! Ils nous recommande de contacter bêtement Expedia!!! Nous devons donc coucher 3 adultes sur 5 dans un lit double !!! OUF!!!
De plus les équipements sportifs ne fonctionnent pas ( vélo , tapis roulant , elliptique ... )
Que faire???
Commentaires de Gestion de l’hôtel
5 mars 2024 par Customer Care Team, Gestion de l’hôtel
Hi Alain, It's unfortunate to hear about the challenges you faced during your recent stay. We strive to ensure your comfort and satisfaction throughout your stay, and we are sorry we fell short in this case. Please note we have rooms classified as "2 Queen Beds" that can sleep five people. We understand this meant you had to sleep three adults in a double bed, and we apologize for any inconvenience caused. For future reference, please select the no. of rooms and guests on the hotel's website and click on the desired room type to view room details, along with comfort and convenience amenities offered. Unfortunately, we are not allowed to alter third-party reservations and can only make changes for reservations made directly with the hotel. We do regret the issue you describe with the fitness equipment. Our team generally does a great job when it comes to maintaining our hotel and its amenities, so it is strange that this happened. We thank you for bringing this matter to our attention, and we have alerted the concerned team to your comments so they can take immediate action to address the issue you have highlighted. Thank you for considering our accommodation for your stay in Nanuet and taking the time to post your review. We appreciate both and sincerely hope you'll give us another chance to serve you better in the future. Safe travels!Best,Sean, GM
par un voyageur
Publié le 1 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Customer Care Team, Gestion de l’hôtel
Thank you for the 5 out of 5 rating, Frédérick - it's greatly appreciated! Your complete satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. Our team at Hampton Inn Nanuet is committed to making every possible effort to provide you with an exceptional experience each time you choose us. Thank you for staying with us on this journey. It was a pleasure to host you, and we look forward to having you back many more times in the future. Safe travels!Best,Sean, GM
par un voyageur
Publié le 24 août 2022 sur Expedia
Pas trop de choix pour le déjeuner
par un voyageur
Publié le 23 juill. 2022 sur Expedia
Correct sans plus
par un voyageur
Publié le 27 juin 2022 sur Hotels
par un voyageur
Publié le 17 avr. 2022 sur Expedia
Nous l’avons pas eu le type de chambre que nous avions réservé, le sommier était brisé, le service était très ordinaire.
par un voyageur de St.Catharines
Publié le 18 sept. 2019 sur Expedia
Excellent déjeuner. J’ai du dormir avec mon bébé et mon chéri sur le même lit. J’ai passé une mauvaise nuit car on m’a dit qu’on allait me procurer crib.
par un voyageur
Publié le 23 juill. 2019 sur Hotels
par un voyageur
Publié le 21 juill. 2019 sur Expedia
par un voyageur
Publié le 28 déc. 2024
I can't begin to describe how disappointed we are in the last stay at the Hampton Inn at Nanuet. We were there from December 20-24 of this year. What we discovered within one day was how poorly the HVAC performed for the floor we stayed on - it was completely driven by the heating system with no way to adjust the temperature down. Compounding the problem was the inadequate venting of the bathroom which only added on to the temperature and humidity of the rooms. We had to stop taking showers or only quick cold showers or risk spiking the temperature and humidity in the room. We occupied two rooms and the room with our daughters was almost 80 degrees and ours was 72 degrees for the duration of the trip. When we contacted the local management we were told there was nothing that could be done because the AC was off and only the heat could be adjusted - the problem was that it only went up and not down - the fan controls had no effect on the room temperature. We contacted corporate and established a Hotel Assistance Case. The staff offered a small fan to help with the lack of air circulation as all the main fan would do is heat up the room. The small fan was not functional.On Monday the general manager asked my wife why we hadn't contacted staff to alert them. We had and also contacted corporate headquarters to complain.She offered to change rooms but we informed her we were leaving the next day. We had stayed there previously and never had problems of this nature before. Beware.
Commentaires de Gestion de l’hôtel
3 janv. 2025 par Customer Care Team, Gestion de l’hôtel
Hello Christopher,Happy holidays, and thank you for taking the time to share your recent experience at our Hampton Inn Nanuet location. We take guest feedback seriously, and I want to personally acknowledge the challenges you and your family encountered during your stay from December 20-24.I completely understand your frustration with the room temperature and HVAC issues. Comfort is a top priority for us, and it's clear we fell short of our usual standards this time. Temperature control and room comfort are fundamental to a good hotel experience, and we missed the mark.Our team appreciates you bringing these specific concerns to our attention. The feedback about room temperature, heating system limitations, and ventilation issues provides valuable insights for our property improvement efforts. We'll be reviewing our HVAC systems and staff protocols to prevent similar experiences for future guests.We recognize that your previous stays with us had been positive, which makes this experience even more disappointing. We're committed to delivering the consistent, comfortable stay you've come to expect from Hampton Inn.While we can't change what happened during your December stay, we genuinely appreciate you taking the time to help us understand where we can improve. Your detailed feedback is a gift that helps us get better.Wishing you and your family a wonderful rest of the holiday season and a happy new year.Best,Kevin, GM
