Note fondée sur 21 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 juill. 2024 sur Hotels
Beautiful location. Plenty wild animals. Unique experience
par un voyageur
Publié le 16 mars 2024 sur Hotels
Beautiful place!!!
The woman in reception was not intressted in the guests at all
The rest of the staff fantastic
Commentaires de Gestion de l’hôtel
17 mars 2024 par Camp Manager, Gestion de l’hôtel
Dear Tov,Greetings from Serena Sweetwaters Safari campI would like to extend our gratitude for the review post on your recent visit to the Camp. Thank you for sharing your feedback with us. We are delighted to note your appreciation of the overall Safari experience.It is good to know that you were impressed with the facilities and that the overall experience was up to your expectation. Thank you for feedback we shall ensure same is not repeated.We thank you again , The entire team looks forward to welcoming you for another memorable stay experience.Kind Regards,Dan Chahenza,Camp Manager.
par un voyageur
Our favorite place in Africa
Publié le 29 oct. 2023 sur HotelsAn amazing. Stay at this place. After 2 months in Africa this is our favorite place. The people are so nice, thank you to Gilbert our driver, to Pierre the manager and Gilbert his assistant. Everything was perfect , we saw so many animals and Gilbert is so patient to find them. The tent was nice and clean, the food was really good.
par un voyageur
Fantastic location
Publié le 25 janv. 2023 sur HotelsUnbelievable location. Service was exceptional staff completely focused on guest needs.
Rooms were generous and luxurious.
Can’t ask for anything better
Commentaires de Gestion de l’hôtel
14 févr. 2023 par Camp Manager, Gestion de l’hôtel
Dear John,Thank you for taking the time to post your review following your stay with us.All hotel services have been mentioned in your review extremely favorably and we are happy to know that we exceeded your expectations.We are absolutely delighted to read how you thoroughly enjoyed yourselves during your stay and were blown away by the amazing Experience.The staff are passionate about ensuring every guest's stay with us is amazing and that every guest leaves wanting to return Welcome to Serena family, can’t wait to welcome you back ‘home’ for another getaway.Kind RegardsChahenza Dan Camp Manager
par un voyageur
Publié le 15 mars 2020 sur Hotels
Every thing was good and there was plenty game
par un voyageur
Publié le 4 mars 2020 sur Hotels
We were welcomed so very much. The staff were courteous and helpful. The facilities were excellent. The food was extra special compared to other resorts.
They all tried to do whatever was needed - it was no trouble
par un voyageur
Animals and more
Publié le 8 févr. 2020 sur HotelsIdeal place to see animals at the watering hole or by taking a game drive with excellent hotel staff
par un voyageur
Publié le 12 oct. 2019 sur Expedia
This location is beatiful and the food is very good and rooms are well maintained and comforta
It would be nice to see a little more variety in the foods offered at meals.
The woman at checkin was not very pleasant throughout our stay.
par un voyageur
Publié le 1 mars 2019 sur Hotels
par un voyageur de Florida
Publié le 18 nov. 2018 sur Expedia
This was an amazing experience!!!!! Rooms were so unique and comfortable and staff truly treat you first class
My only complaint was my room was the farthest away and my water pressure in shower was very very poor.
