Note fondée sur 20 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,7 sur 5
100 % des clients le recommandent
4,5 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par un voyageur

Publié le 16 mars 2024 sur Hotels
Beautiful place!!! The woman in reception was not intressted in the guests at all The rest of the staff fantastic
Commentaires de Gestion de l’hôtel
17 mars 2024 par Camp Manager, Gestion de l’hôtel
Dear Tov,Greetings from Serena Sweetwaters Safari campI would like to extend our gratitude for the review post on your recent visit to the Camp. Thank you for sharing your feedback with us. We are delighted to note your appreciation of the overall Safari experience.It is good to know that you were impressed with the facilities and that the overall experience was up to your expectation. Thank you for feedback we shall ensure same is not repeated.We thank you again , The entire team looks forward to welcoming you for another memorable stay experience.Kind Regards,Dan Chahenza,Camp Manager.
5 sur 5
par un voyageur

Our favorite place in Africa

Publié le 29 oct. 2023 sur Hotels
An amazing. Stay at this place. After 2 months in Africa this is our favorite place. The people are so nice, thank you to Gilbert our driver, to Pierre the manager and Gilbert his assistant. Everything was perfect , we saw so many animals and Gilbert is so patient to find them. The tent was nice and clean, the food was really good.
5 sur 5
par un voyageur

Fantastic location

Publié le 25 janv. 2023 sur Hotels
Unbelievable location. Service was exceptional staff completely focused on guest needs. Rooms were generous and luxurious. Can’t ask for anything better
Commentaires de Gestion de l’hôtel
14 févr. 2023 par Camp Manager, Gestion de l’hôtel
Dear John,Thank you for taking the time to post your review following your stay with us.All hotel services have been mentioned in your review extremely favorably and we are happy to know that we exceeded your expectations.We are absolutely delighted to read how you thoroughly enjoyed yourselves during your stay and were blown away by the amazing Experience.The staff are passionate about ensuring every guest's stay with us is amazing and that every guest leaves wanting to return Welcome to Serena family, can’t wait to welcome you back ‘home’ for another getaway.Kind RegardsChahenza Dan Camp Manager
4 sur 5
par un voyageur

Publié le 15 mars 2020 sur Hotels
Every thing was good and there was plenty game
5 sur 5
par un voyageur

Publié le 4 mars 2020 sur Hotels
We were welcomed so very much. The staff were courteous and helpful. The facilities were excellent. The food was extra special compared to other resorts. They all tried to do whatever was needed - it was no trouble
5 sur 5
par un voyageur

Animals and more

Publié le 8 févr. 2020 sur Hotels
Ideal place to see animals at the watering hole or by taking a game drive with excellent hotel staff
5 sur 5
par un voyageur

Publié le 12 oct. 2019 sur Expedia
This location is beatiful and the food is very good and rooms are well maintained and comforta It would be nice to see a little more variety in the foods offered at meals. The woman at checkin was not very pleasant throughout our stay.
4 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 1 mars 2019 sur Hotels
5 sur 5
par un voyageur de Florida

Publié le 18 nov. 2018 sur Expedia
This was an amazing experience!!!!! Rooms were so unique and comfortable and staff truly treat you first class My only complaint was my room was the farthest away and my water pressure in shower was very very poor.
4 sur 5
par Nestor

Publié le 2 oct. 2017 sur Hotels
Good accomodation,food just OK,BE CAREFUL WITH THE SAFARI
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