Note fondée sur 483 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,2 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Arrived at 2pm, they don’t have the room ready and at 4pm inform us that our room is not available, downgraded not another room
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Guest Services, Gestion de l’hôtel
Dear Arek,Thank you for sharing your experience. I’m very sorry to hear about the inconvenience you faced with your room not being ready and ultimately being downgraded. This is not the level of service we aim to provide, and I apologize for the frustration this caused, especially as you were looking forward to a relaxing stay.Your feedback will be shared with our team to help us improve our communication and room management. We hope to have the opportunity to make it right for you on a future visit.
par un voyageur
Publié le 27 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Front Office Management, Gestion de l’hôtel
Thank you, Lindsay! We're glad to hear you had a positive stay at The Meritage Resort & Spa. If there's anything we can do to make your next visit even better, we'd love to hear your feedback. We hope to welcome you back soon!
par un voyageur
Publié le 21 août 2024 sur Hotels
Wonderful stay at resort. Very professional staff and friendly. Nice amenities. Slight issue wit limited hot water in room.
Commentaires de Gestion de l’hôtel
21 août 2024 par Front Office Management, Gestion de l’hôtel
Thank you, Gary! We're thrilled to hear you had a wonderful stay at The Meritage Resort & Spa and that you found our staff professional and friendly. We appreciate your feedback about the amenities and the slight issue with the hot water in your room. We'll look into that to ensure it doesn’t happen again. We look forward to welcoming you back for another great stay!
par un voyageur
Publié le 19 août 2024 sur Expedia
From the second we checked in there were issues. It was just an unending series of problems. The service was terrible. The front desk was inexperienced and rude. The valet was never around. The Wi-Fi was down. We were putting a room by a concert on a Sunday night without any warning People came into our room without knocking we were told we couldn’t have more water, nothing in the room worked and they couldn’t fix it… The list goes on and on and on to spend $670 on a room and be treated like we were at the motel. It was horrible and so disappointing. I do not recommend staying here.
Commentaires de Gestion de l’hôtel
21 août 2024 par Front Office Management, Gestion de l’hôtel
Dear Olivia,Thank you for taking the time to share your experience, though I'm truly sorry to hear that your stay at The Meritage Resort & Spa was so disappointing. It’s clear that we fell far short of providing the experience you expected and deserved.The issues you described, from the problems at check-in to the service failures and disturbances, are deeply concerning. This is not the standard we strive for, and I apologize for the inconvenience and frustration you encountered.Your feedback will be shared with our management team to ensure that these issues are addressed and do not happen again in the future. We understand your disappointment, and we're genuinely sorry for the negative impact this had on your stay.Thank you again for bringing these matters to our attention, and we appreciate your honest feedback.
par un voyageur
Publié le 18 août 2024 sur Hotels
Very nice resort. We stayed at this resort as part of the concert series. Would stay here again.
The only downside is the concert ended at 9:30, and all of the restaurants were closing or closed. The resort food was definitely overpriced.
Commentaires de Gestion de l’hôtel
21 août 2024 par Front Office Management, Gestion de l’hôtel
Thank you, Derek! We're thrilled to hear you enjoyed your stay at The Meritage Resort & Spa as part of the concert series. It's great to know you'd stay with us again. We appreciate your feedback about the restaurant hours and pricing, and we'll certainly take this into consideration. We look forward to welcoming you back for another wonderful visit!
par un voyageur
Publié le 17 août 2024
Run down corporate hotel in a suburban office park setting. No staff. Had to call 4 times to get someone to fix our air conditioner. Pool areas had old food sitting on chairs for hours with no one cleaning it up. Desk staff couldn’t answer basic questions.
Commentaires de Gestion de l’hôtel
21 août 2024 par Front Office Management, Gestion de l’hôtel
Dear Michael,Thank you for sharing your feedback. I'm sorry to hear that your experience at The Meritage Resort & Spa did not meet your expectations. The issues you encountered, from the delayed response to fixing the air conditioner to the lack of cleanliness and unhelpful desk staff, are concerning and not reflective of the high standards we aim to uphold.We appreciate you bringing these matters to our attention, and I assure you we will be addressing them with our team to prevent similar situations in the future. Your comments are valuable as we work to improve our services and guest experience.Thank you again for your feedback, and we apologize for the inconvenience you faced during your stay.
par un voyageur
Publié le 16 août 2024 sur Expedia
Loved our stay here, staff friendly and helpful. Nice rooms, good gym, lovely pool, restaurant annd food delicious. Only downside was prices of food and drinks. £10 for a 330ml can of lager in the deli was ridiculous.
Commentaires de Gestion de l’hôtel
21 août 2024 par Front Office Management, Gestion de l’hôtel
Thank you, David! We're delighted to hear you loved your stay at The Meritage Resort & Spa and that you found our staff friendly, enjoyed the rooms, gym, pool, and the delicious food at our restaurant. We appreciate your feedback regarding the pricing of food and drinks, and we'll take it into consideration as we continue to improve our guest experience. We hope to welcome you back for another enjoyable stay!
par un voyageur de Marietta
Publié le 15 août 2024 sur Expedia
I paid for a room with a view of the pool, but the balcony had a huge slab of concrete blocking the view. The bathroom sinks had several pieces of hair in them. The room wasn't thoroughly cleaned. There was a stain running down the wall. Overall, for $400 a night, I expected more.
Commentaires de Gestion de l’hôtel
21 août 2024 par Front Office Management, Gestion de l’hôtel
Dear Adonica,Thank you for taking the time to share your feedback. I'm sorry to hear that your stay at The Meritage Resort & Spa did not meet your expectations. It's disappointing to learn about the issues with the view, cleanliness, and the condition of your room.For the price you paid, you deserved a much better experience, and I apologize for the oversight in cleaning and the blocked view from your balcony. Your feedback will be shared with our housekeeping and maintenance teams to ensure these issues are addressed and improvements are made.We appreciate your honesty, and we hope to have the opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 6 août 2024 sur Expedia
Nice location
Commentaires de Gestion de l’hôtel
12 août 2024 par Front Office Management, Gestion de l’hôtel
Thank you, Lori! We're glad to hear you enjoyed the location of The Meritage Resort & Spa. Your perfect rating is greatly appreciated. We look forward to welcoming you back for another great stay!
par un voyageur
Publié le 10 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Front Office Management, Gestion de l’hôtel
Thank you for your perfect rating! We're thrilled to hear you had an excellent stay at The Meritage Resort & Spa. Your feedback is greatly appreciated, and we hope to welcome you back for another wonderful experience.
