Note fondée sur 58 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,7 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Reserved an ADA room, upon arrival the room was upstairs. No one from management on site during check in. Called numerous times; finally after 30 mins spoke with a lady who stated that she needed 24 hrs to research why I was in a different room than what I booked and would get back to me. Never heard from anyone again.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par The Team at Inn on Randolph , Gestion de l’hôtel
Dear Misty,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Ensuring that we meet the needs of our guests.Unfortunately, the ADA room you reserved was unexpectedly placed under maintenance just prior to your arrival. While we strive to communicate such situations ahead of time, it is clear that we fell short in keeping you informed and offering a timely solution. We also regret the delay in responding to your inquiries and the lack of follow-up after our conversation. This is certainly not the level of service we aim to provide, and we will be reviewing our processes to prevent this from happening in the future.Thank you again for bringing this to our attention, and we truly hope to have the chance to welcome you back in the future.Sincerely,
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Amazing breakfasts. Coffee could be improved but everything else was delicious.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par IOR Team , Gestion de l’hôtel
Dear Susan,Thank you for your wonderful review and for taking the time to share your experience at the Inn on Randolph! We’re delighted to hear that you enjoyed our breakfasts – it’s something we take great pride in. We also appreciate your feedback about the coffee and will certainly look into ways to improve it for future guests. Your input helps us ensure every aspect of your stay is exceptional.We hope to welcome you back to Napa soon!Warm regards,
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par IOR Team , Gestion de l’hôtel
Dear Eric,Thank you so much for your fantastic 10/10 review! We are thrilled to hear that you had such a wonderful experience at our hotel. Your kind words mean the world to us, and we are glad we could provide you with an exceptional stay.We look forward to welcoming you back for another memorable visit in the future!Warm regards,
par un voyageur de Oakland
Publié le 14 sept. 2024 sur Expedia
Great Place to relax and the breakfast was awesome.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par The Team at Inn on Randolph , Gestion de l’hôtel
Thank you so much for your wonderful review, Abner! We're thrilled to hear that you enjoyed a relaxing stay with us and that you loved our breakfast. Providing our guests with a peaceful retreat and a delicious start to the day is what we strive for, and your feedback means the world to us. We hope to welcome you back soon for another great experience!Warm regards,
par un voyageur de Stafford
Publié le 3 sept. 2024 sur Expedia
This property was so quaint! Fowler Cottage was delightful-and had so many amenities. Breakfast was delicious. I travel almost 350 days out of the year and try to stay at places that are out of the ordinary and with a little more character than a typical hotel. This property was perfect and I can't wait to stay there again when I visit Napa.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par The Team at Inn on Randolph , Gestion de l’hôtel
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at Fowler Cottage and found it to be the perfect blend of character and comfort. We take great pride in offering a unique experience with all the amenities to make our guests feel at home. It's wonderful to know that our breakfast added to your positive experience as well. Traveling as much as you do, we're especially honored that our property stood out to you. We can't wait to welcome you back to Napa for another delightful stay! Safe travels until then.
par un voyageur
Publié le 7 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 juin 2024 par The Team at Inn on Randolph , Gestion de l’hôtel
Dear Jared,Thank you for taking the time to share your experience with us and for rating us 8 out of 10 on Hotels.com! We truly appreciate your feedback and are glad to hear that you had a pleasant stay.We strive to provide an excellent experience for all our guests, and your comments help us understand where we can improve. If there are any specific areas where you believe we could enhance our service, please do not hesitate to let us know. We value your input and are always looking for ways to better serve our guests.We hope to have the opportunity to welcome you back in the near future and provide you with an even better experience.Warm regards,
par un voyageur
Publié le 5 juin 2024 sur Expedia
This property is but over rated , we paid for one night almost 600.00 dollars, the property is very good and our room was nice and pretty but at soon I seat in bed it crack so I end to sleep very uncomfortable in a Broken bed, there no staff at night so was nobody to let them know about until next day, this place is a big house converted into inn , don’t get me wrong I love it otherwise; but I think I need some refund not all but some. I can say the staff was excellent, food was very delicious.
Commentaires de Gestion de l’hôtel
6 juin 2024 par The Team at Inn on Randolph , Gestion de l’hôtel
Dear Ana Dinora,Thank you for taking the time to share your feedback on Expedia. We truly appreciate your kind words about our property, the room, and our staff.We are very sorry to hear about the issue you experienced with the bed in your room. This is certainly not the standard we strive to maintain. Your comfort and satisfaction are our top priorities, and we regret that we were unable to address this during your stay due to the lack of overnight staff. Please be assured that we have taken immediate steps to repair the bed and are reviewing our overnight staffing to prevent this from happening in the future. We are glad to hear that you enjoyed the delicious food and found our staff to be excellent, as we aim to provide a pleasant experience for all our guests.Regarding your request for a partial refund, we will reach out to you directly to discuss this matter further and ensure a satisfactory resolution.Thank you once again for your feedback and for choosing to stay with us. We hope to welcome you back in the future and provide you with the flawless experience you deserve.Best regards,
par un voyageur
Publié le 4 juin 2024 sur Expedia
THE BAD: This property appears to have absentee owners and the manager of the B & B was on vacation. The TV in our room did not work at all during our stay and there was no-one there who could fix it. Breakfast was only served between 8-8:30AM, however you have the option of having it delivered to your room. Our room had a large stall shower with a rain shower head, however there was very little water pressure resulting in a very low flow. The upholstered chair in our room was worn out in some places. Our balcony had dirty furniture that had big spider webs on them. THE GOOD: The location is just minutes away by car to downtown Napa and many restaurants. It is also close to wineries. We would not stay there again.
Commentaires de Gestion de l’hôtel
6 juin 2024 par The Team at Inn on Randolph , Gestion de l’hôtel
Dear Barbara,Thank you for your review. We value all guest feedback, as it helps us to refine our offerings and ensure a superior experience for future guests.Firstly, it's important to clarify that our property is staffed between 6:30 AM – 6:00 PM, with emergency call available for the rest of the time. All TVs on the property are Smart TVs, and instructions on how to use them are provided in the Guest Portal you receive prior to check-in.Breakfast hours are set to accommodate the majority of our guests, and the option for room delivery is provided for added convenience. The balcony condition was addressed immediately once we received your notification. The water pressure in the shower and the condition of the furniture are noted, and we will ensure these are inspected and maintained regularly.Our property’s charm lies in its proximity to downtown Napa and various wineries, which many guests find appealing. We understand our unique setup may not align with everyone's preferences.We appreciate your feedback and thank you for staying with us.Best regards,
par un voyageur
Publié le 2 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 juin 2024 par IOR Team , Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your wonderful review and for awarding us a perfect 10 out of 10 on Hotels.com! We are thrilled to hear that you had such a positive experience during your stay with us.Our team strives to provide exceptional service and a memorable stay for all our guests, and your feedback is truly appreciated. It motivates us to continue delivering the highest standards of hospitality.We hope to welcome you back to our hotel in the near future. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Warm regards,
par un voyageur
Publié le 12 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 mai 2024 par The Team at Inn on Randolph , Gestion de l’hôtel
Thank you, Kristin, for your perfect 10 out of 10 review on Hotels.com! We truly appreciate your kind words and are delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!
