Note fondée sur 893 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 août 2024 sur Expedia
Simplement parfait pour se poser
Commentaires de Gestion de l’hôtel
23 août 2024 par Resort Manager, Silverado Resort, Gestion de l’hôtel
Dear Vincent,We appreciate you taking the time to leave us a review. We're glad to see you enjoyed your stay, and hope to welcome you back again soon for another Napa Valley getaway.
par un voyageur
Publié le 17 déc. 2024
Commentaires de Gestion de l’hôtel
19 déc. 2024 par Resort Manager, Silverado Resort, Gestion de l’hôtel
Dear Justino,Thank you for staying with us and for taking the time to leave us a review. We hope to welcome you back again soon.
par un voyageur
Publié le 15 nov. 2024
Great resort - highly recommend.
Commentaires de Gestion de l’hôtel
20 nov. 2024 par Resort Manager, Silverado Resort, Gestion de l’hôtel
Dear Tracy,Thank you for the wonderful recommendation! We’re so glad to hear you had a great experience with us. We look forward to welcoming you back to Silverado soon!
par un voyageur
Publié le 13 oct. 2024
Great amenities
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Resort Manager, Silverado Resort, Gestion de l’hôtel
Dear Aditya,Thank you for your review. We're delighted to hear you enjoyed our amenities, and we look forward to welcoming you back for another great stay!
par un voyageur
Publié le 2 oct. 2024 sur Expedia
All property, pricey
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Resort Manager, Silverado Resort, Gestion de l’hôtel
Dear David,Thank you for your review! We're delighted to hear you enjoyed your stay and appreciate your feedback. While we strive to provide exceptional experiences, we understand that pricing is an important consideration. Please know that we are continuously working on enhancing our offerings to ensure value for our guests. We hope to welcome you back soon!
par un voyageur
Publié le 2 oct. 2024 sur Expedia
The carpet was filthy. The rack on the shower door to hold the towel was hanging off and broken. I reported it to the staff and they sent someone to fix it. Building unit was rundown, but excellent location and excellent amenities. I'm told all the units are privately owned, but are overseen by Resort. These units need to be updated.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Resort Manager, Silverado Resort, Gestion de l’hôtel
Dear Brian,Thank you for your feedback. We’re glad to hear you enjoyed our excellent location and amenities. We sincerely apologize for the issues you experienced and appreciate you bringing them to our attention. Please know that we are currently in the process of resort-wide renovations to enhance our guests’ experience. Your comments are valuable as we continue to improve our property. We hope to have the opportunity to welcome you back and provide you with a better stay.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Resort Manager, Silverado Resort, Gestion de l’hôtel
Dear Sabs,Thank you for taking the time to leave us a review. Please let us know if there's anything specific we can do to improve. Your feedback is valuable to us and we hope to have the chance to welcome you back in the future.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Clean but very small
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Resort Manager, Silverado Resort, Gestion de l’hôtel
Dear Danyelle,Thank you for taking the time to leave a review of your stay. We hope to welcome you back in the future for another stay in one of our more spacious rooms.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Terrible service! They have no sense of hospitality. I received an incorrect room type in the wrong area of the property and when i notified the staff i received nothing but attitude! The remedy that the "supervisor" Thea offered was, "if you leave now, we wont charge you", what?! At over $400 a night, I would definitely stay somewhere else.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Resort Manager, Silverado Resort, Gestion de l’hôtel
Dear Mark,We’re truly sorry to hear about your disappointing experience. This is not the level of service we strive to provide, and we sincerely apologize for any frustration caused. We’re addressing this internally to ensure better communication and guest care in the future. If you’d like to discuss your experience further, please contact us directly so we can make things right.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
We love our stay
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Resort Manager, Silverado Resort, Gestion de l’hôtel
Dear Jessica, We're happy to see you enjoyed your stay, and we hope to welcome you back soon for another Napa getaway.
