Note fondée sur 894 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 août 2024 sur Expedia
Simplement parfait pour se poser
Commentaires de Gestion de l’hôtel
23 août 2024 par Resort Manager, Silverado Resort, Gestion de l’hôtel
Dear Vincent,We appreciate you taking the time to leave us a review. We're glad to see you enjoyed your stay, and hope to welcome you back again soon for another Napa Valley getaway.
par un voyageur
Publié le 15 nov. 2024
Great resort - highly recommend.
Commentaires de Gestion de l’hôtel
20 nov. 2024 par Resort Manager, Silverado Resort, Gestion de l’hôtel
Dear Tracy,Thank you for the wonderful recommendation! We’re so glad to hear you had a great experience with us. We look forward to welcoming you back to Silverado soon!
par un voyageur
Publié le 13 oct. 2024
Great amenities
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Resort Manager, Silverado Resort, Gestion de l’hôtel
Dear Aditya,Thank you for your review. We're delighted to hear you enjoyed our amenities, and we look forward to welcoming you back for another great stay!
par un voyageur
Publié le 23 août 2024 sur Hotels
Luxury cottage feel with old world charm. A truly unique and relaxing experience. The grounds are beautiful and the amenities are excellent for couples, conferences and weddings
Commentaires de Gestion de l’hôtel
23 août 2024 par Resort Manager, Silverado Resort, Gestion de l’hôtel
Dear Vanessa,Thank you for your wonderful review! We’re thrilled to hear that you enjoyed the luxury cottage feel and old-world charm of our property. It’s great to know that you found the grounds beautiful and the amenities well-suited for various occasions.We look forward to welcoming you back for another unique and relaxing experience.
par un voyageur de Fair Oaks
Publié le 20 août 2024 sur Expedia
This is an amazing property and the staff were all super helpful. I will definitely be back to stay longer next time!
Commentaires de Gestion de l’hôtel
23 août 2024 par Resort Manager, Silverado Resort, Gestion de l’hôtel
Dear Denise,We're so glad to hear that you felt well taken care of during your stay with us. We hope to welcome you back soon for another Napa Valley getaway.
par un voyageur de Oakland
Publié le 19 août 2024 sur Expedia
the property is beautiful, sprawling, and clean. directly outside my room was an air conditioning unit for a different room that rattled, squeaked and wheezed all night. Barely slept, so got up before 6AM to drive out of there.
Commentaires de Gestion de l’hôtel
23 août 2024 par Resort Manager, Silverado Resort, Gestion de l’hôtel
Dear Hung,Thank you for your feedback. We're glad to hear that you found our property beautiful and clean, but I’m truly sorry to learn about the disturbance caused by the air conditioning unit outside your room. It’s unacceptable that this impacted your sleep and overall experience.We have addressed this with our maintenance team to prevent similar problems in the future. I apologize for the inconvenience and hope we can provide a more restful stay on your next visit to Napa Valley.
par un voyageur
Publié le 19 août 2024 sur Hotels
Housekeeping should also wipe down the outside furniture of the rooms with patios.
There was no furniture in the outside patio which had privacy panels. There was furniture only on the open patio. Housekeeping needs to look up in the shower to the ceiling. Mold starting
Commentaires de Gestion de l’hôtel
23 août 2024 par Resort Manager, Silverado Resort, Gestion de l’hôtel
Hello, and thank you for your feedback. I’m sorry to hear about the issues with the outside furniture and the cleanliness of the shower. Your comments are valuable, and we have addressed these concerns with our housekeeping team to improve our attention to detail.We appreciate you bringing this to our attention and hope to provide a more seamless experience on your next visit.
par un voyageur
Great stay!
Publié le 19 août 2024 sur HotelsWe loved the Silverado resort! We came to play pickleball - make sure to book courts ahead of time. The room was clean and large and the mansion bar and view was amazing
Commentaires de Gestion de l’hôtel
23 août 2024 par Resort Manager, Silverado Resort, Gestion de l’hôtel
Dear Kelly,Thank you for your positive review! We’re thrilled to hear that you loved Silverado Resort and enjoyed playing pickleball. Your tip about booking courts in advance is great advice for future guests.We’re also glad you found your room clean and spacious, and that you enjoyed the Mansion Bar and its views. We look forward to welcoming you back for another memorable stay soon.
par un voyageur
Publié le 18 août 2024 sur Expedia
Just beautiful!
Commentaires de Gestion de l’hôtel
23 août 2024 par Resort Manager, Silverado Resort, Gestion de l’hôtel
Dear Glendy,We're glad you found our resort beautiful. Thank you for taking the time to leave us a review. We're glad to see you enjoyed your stay, and hope to welcome you back soon!
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Resort Manager, Silverado Resort, Gestion de l’hôtel
Dear Lisa,Thank you for taking the time to leave us a review. Please let us know if there's anything specific we can do to improve. We're happy to know enjoyed your stay, and hope to welcome you back again soon!
